Can't print PDF or word file

my 6500 all in one printer cant print pdf , excel or word file format doc via e-print, what can i do ?

Hi wongwilliamcw,
What model of 6500 printer do you have (E709 or E710)?
Check out the following document below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02721964
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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