Can't print to HP 6500 e709a printer using Windows 8.1 from new HP Pavillion Laptop..
Can't print to HP 6500 e709a printer using Windows 8.1 from new HP Pavillion Laptop..have installed/reinstalled/deleted all-in-one etc tc 20 times HP Solution keeps snding me to download all-in-1 software.
Welcome to the HP Community , I read about how you cannot print to your Officejet 6500 e709a printer from your Windows 8.1 system, and I hope to help you! I am curious to find out that if there are any error codes or messages that occur when you run the installation for the printers driver and software. Please try the installation first by running the HP Printer Install Wizard for Windows. If you see any errors, report them back to me and I will take a look at them. Please also run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results. Let me know what the results say. They will tell you if they fix a component, there is a critical error (red x will appear), or will show green check marks if everything checks out fine. You can run the tool twice and choose "fix scanning", and then "fix printing" on the second round, or vise versa. I hope to hear from you!Show thanks for my reply to help you today by hitting the "thumbs up" icon below!
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This question was solved.
View Solution.One final update to report... I almost abandoned the idea of printing to my HP printer from a network computer after receiving your last message. It still bothered me, though, that both Norton's firewall, which I intended to use, and the Windows firewall, which I thought was disabled, had been enabled when I installed the printer. As a final attempt, I made sure the Windows firewall was off, uninstalled the printer using the HP setup CD, and cleaned the Registry. Then I reinstalled the printer again, and WOW, it works! I'm posting this just in case it may help someone else who has had to rebuild their computer after a full system recovery back to factory status. My learning: Norton's firewall is not a problem, but Windows firewall needs to be all the way off. Thanks for all the help and time you took trying to get me up and printing again. Cheers... Liz
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