Can't print using custom paper size for HP6520

I'm trying to print Hobby Lobby RSVP cards for a wedding. The size is 5.5" X 8.25". My HP6520 keeps giving me an error that the printer has detected a different size of paper and it won't print. I've gone to Custom and set the size to match, but it still won't print. I have the paper in the bottom tray.

Hi @Saltman1,
Welcome to the HP Forums!
I noticed that you cannot print on a Hobby Lobby RSVP card size is 5.5" X 8.25" with your HP Photosmart 6520 on Windows 8. I am happy to look into this for you!
According to your printer's specifications, this is an unsupported card size for this printer. The supported card sizes are:
Card type
Card size
3 x 5 in Index
76.2 x 127 mm (3 x 5 in)
4 x 6 in Index
101.6 x 152 mm (4 x 6 in)
5 x 8 in Index
127 x 203.2 mm (5 x 8 in)
However, as a workaround, you might be able to assign an alternate driver by going to this post, How to Assign Alternate Print Drivers in Different Versions of Windows, by @Shane_R, and then doing a custom size print by going to this guide, Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X.
Otherwise, I would suggest getting the proper size of paper for this printer as indicated in the chart above.
Hope this information clears things up for you, and have a great day!
RnRMusicMan
I work on behalf of HP
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Hi,
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02858465&cc=us&dlc=en&lang=en&lc=en&product=432...
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select the same port as used by the pritner and follow the steps.
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Intel iMac 20 inch
2.16 GHz Core 2 Duo
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256 Megs VRAM
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You can set-up a custom size using Printing Preferences > Features > Size.
Don't forget to give your custom form a name.
Also take a look at Avery DesignPro 5.4 software.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

How do I print on a greeting card in landscape when I can't save custom paper size?

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Here is a link to a HP document for adjusting several settings that may help with your issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&tmp_task=solveCategory&cc=us&dlc=en&la...
Dave M.
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Needs steps for Printer setting for User-customized Paper Size

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Portrait printing problem on custom paper size

Hi,
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Can anyone help me, i want to print on 700x500mm but my printer is only 600mm wide ;/
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Yeah, HP tech support is iffy at best.
I think you're on the right track.
I don't think the issue is Illustrator. In my experience, the Art Board feature is exactly what is warranted for custom page sizes.
I also wouldn't think it is an OS issue, as the drivers need to conform to OS development rules. If the driver "says" it can do it, it SHOULD do it. If it doesn't, that's not the OS's fault.
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Good luck.

Printing Issue - Custom Media Sizes, InDesign CC/Mac Mavericks

Hi all,
I've got a strange problem that I hope someone can provide some insight to. Perhaps this is a bug, but I'd rather ensure that there isn't something here that I haven't understood.
I have a project that I periodically modify and re-print on custom size media (3.25" x 7.36"). I've used the same Id document and workflows since, probably, Id 2 or 3, updating each time to the latest versions. The problem may be in the way Id CC interacts with the MacOS X printing system. The printer in question is a Xerox 8550.
The project is a one page table printed on this particular card stock. What's happening is that the printable area on the stock isn't being fully used - the top and bottom of the media aren't being printed - thus the top and bottom of the content is being cut off, in a way that wasn't an issue previously.
The printer control panel prompts for and accepts the media size correctly (I believe these printers have checks to ensure media fed matches the printable area; the Phaser engine doesn't like printing "off the paper").
Again, the same document has been used for many years, so I've tried the following steps to isolate and remediate the problem:
Document Setup: Custom Page Size, verify correct for media.
Print dialog: "Page Setup..." format for (custom media size defined for OS X), also verified to be correct for media.
Print dialog: "Setup", paper size Width and Height, correct; orientation correct, offset and gap 0p0, scale 100%.
Print dialog: PPD correct.
Recreated document, re-entering sizes and verifying setup. No change.
Created a test document, with same settings, and a scale extending outside of the printable area. The specs for (and my experience with) the printer are that the printable area is 5mm from the edge of the paper. The result of the test is that the content is cut off at 10-11mm from the edge instead.
Exported PDF from Id. Printed using Preview, same OS X page setup configuration. Printer prompts for correct media size. Content in test file prints as expected, to 5mm from media edge.
Printed test document from Acrobat XI, using "Actual Size", "Choose paper source by PDF page size", and "Use custom paper size when needed". Printer prompts for correct media size, content prints as expected, again, to 5mm from media edge.
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I'd love to get some feedback on this. Many thanks.

For what its worth, I've been trouble shooting this issue with Adobe / Xerox / Apple for some time now. Here are my findings so far:
--------------------------------------------------Adobe's final response after a very long help ticket--------------------------------------------------------
This Email is in regards to the case related to the adobe application and Printing issue ,
As checked we were able to see that application is able to create the document with correct size , when checked within Adobe Pdf properties the size was showing as per document specification and when we tried to print the same , the document was showing the same values carried forwarder to the printer and in the preview it was showing the same specific setting of the document size in the printer previewer
It was during the printing process the same value are not being calculated correctly as per our interaction , you were able to use the same in the previous version of Mac 10.8. 5 , please check if there is any update available for the 10.9 version of mac and if it would work on the same ,we would request you to contact your printer help support for the same we are leaving the case open and would request you to call us back if there is any further issue on 800 833 66 87
Thanks and Regards
Jatinder
Adobe Technical Support
--------------------------------------------------Xerox's response, after an escalated level 2 ticket--------------------------------------------------------
Here the Decline from 3rd Level Engineering.
2nd Level Reference #: 19458297
Customer Name: VDB REAL ESTATE
Product Model: Phaser 7800
Problem Summary: Scale is incorrect when printing PDFs on custom size paper in OS X 10.9
Decline Reason: App/3rd party Issue
Note: I tested using the included process steps:
STEPS TO REPRODUCE-
I tested using a PDF that was 6" x 8.5".
In Acrobat or Adobe Reader, choose File > Print, go to Page Setup and create a custom page size of 8" x 9.5".
In the Acrobat dialog, set the size to "Actual size".
Print this to the device, note that the image is about 7" x 10".
Interestingly, in the Acrobat dialog, if "Choose paper source by PDF page size" is selected, the previewed page size is not that of the document, but instead shows 10.13" x 7.17". This size will change if different printers are selected.
Scaling is not an issue when printing to standard page sizes.
I was able to recreate the issue on a Mac running OS 10.9.1 using the Xerox 7800 print driver. I then tested on Mac OS 10.9.1 using a generic Postscript driver and also recreated the issue. This indicated that this is not a Xerox driver issue. I then tested on a Mac OS 10.8.5 using the same Xerox 7800 driver version and it worked as expected without scaling the image.
Mac OS 10.8.5 uses CUPS version 1.6.2 for printing where 10.9.1 uses CUPS version 1.7. I believe this is a CUPS issue and you will need to work with Apple to resolve it.
You may appeal this decision by replying to this email and providing appeal details.
Regards,
Faye Hanley
Technical SPAR Administrator
Technical Escalation Support Office
Xerox Corporation
400 Main Street, Suite 2040
Saint John, NB, E2K 4N5
Phone: 1-888-380-9422 Opt 4
--------------------------------------------------Apple's response, after an escalated ticket--------------------------------------------------------
While using 10.92 with Xerox Phaser 7800DN (2.94.1 PPD - Installed via Software Update), PDF at a custom page size was sent to spool folder via Preview was correctly sized, however the document produced by Adobe Reader appears to be icorrect. When using Preview the PDF printed to a custom page size at 100% scale comes out the proper size.
Carol West
Apple
P.S. If you wish to reach me regarding this case, please contact me at 1-877-388-0879 Ext. 85789
**this is a paraphase of what the engineer (Clay) sent back to Carol West who was assisting in my help ticket. She was not allowed to send me the engineer's findings in email, she was only allowed to read it to me over the phone as I typed it out.
Basically go back to Adobe and ask for help there. I guess at least the circle is closed as I am back to where I started.

HP Photosmart C4488 all-in-one custom paper size issue.

Hello, I just bought a new HP photosmart C4488 from the store. Not exactly just, few days back. I need prints on custom paper sizes. Heres my problem
I have a paper, plain paper, of dimensions 11.2x19.1 cms (measured by normal drawing scale). I designed an image in Photoshop with the same dimensions and 300 dpi resolution. But when I try setting the custom settings to that dimensions, I can't press OK. See the attached image for more clarity. Dimensions in the screenshot are different, but still I can't press OK there!
"Windows cannot detect any keyboard attached to the computer. Please press any key to fix the problem"

I had this same problem and discovered that what I had to do was give my custom size a name, then after you do that, you get the 'save' button and it will be listed among the seletions availabe under 'more.' I am not sure why it wouldn
t have been possible to have put a little note saying to name your custom size as the current method isn't intuitive. On the other hand, now that I have the size listed, I can't figure out how to actually get it to work as when I choose it, it tells me the size is incompatible with the paper type and does that for all the normal paper types! So I hope it works and better luck to you on this than I am having..

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