Can't print wireless test report

Been through the install/deinstall/reinstall process several times.  Trying to connect a Photosmart c4580 to a Netgear router.  Laptops connecting to router OK.   When I try to print a Network test report, it locks up the printer - I have to unplug it to even turn it off.  Diags show no errors.  No access list on the router.  Ideas?

Ok...are you printing the report from the computer or from the printer control panel? If from the computer, try printing a test report directly from the control panel by doing the following:
1. Load letter or A4, unused plain white paper into the input tray.
2. Press and hold the Cancel button (red X) and the Start/Copy/Color button at the same time.
Release both buttons. The self-test page prints.
If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

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