Can't Purchase anything in App Store, Additional Security Information Needed
I am trying to make a purchase from the App Store in Snow Leopard 10.6.8, but can't make any purchases. When I try to purchase, I get the message, "Additional security information is needed. To use this Apple ID you must first login to the my info web page then provide additional security information." But when I click on Update Security Info, it brings me to a page at https://myinfo.apple.com/ but the page will not load, and it says that Safari can't establish a secure connection to the server. I have also tried it in Firefox and it does not work there either.
I went to the Apple Store online, and updated my account info with the proper credit card and information, but it has not helped. What is going on here.
This is for my bosses account and not my account, and we need to purchase some software for this machine, but are completely unable.
Any help would be appreciated.
I'm having the same issue. We have recently signed up for the Volume Purchase Program. I created the Facilitator account, logged into the VPP site, then got a message that additional information was needed.
When I click the link to "Update Security Info", I get an error page on the browser...
I have tried the same process in Firefox and received a similar message...
I then proceeded to try the same thing on a Windows 7 computer with Internet Explorer, no good...
Next, I thought the problem might be related to my firewall, so, I attempted it on a computer OUTSIDE the firewall, no good.
Then, I tried it from home on my ipad, no good...
Anyone have any ideas?
Similar Messages
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Can not purchase anything from app store
can not purchase anything from app store
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
If you have a balance available from redeeming a gift card, make sure there are sufficient funds available > Account Home - Apple Store
Take into account any applicable taxes and or fees added to the purchase price of an app > iTUNES STORE - TERMS AND CONDITIONS -
Apple ID password not working and can't purchase anything on App Store
I've been trying to buy different apps and everytime I put in my password and keep going with my credit card info it times out.
I finally got my iPhone 5 to sync with itunes 10.7 and now my phone won't let me finish restoring bc when I sign using my apple ID and password to finish setting up iCloud, iMessage and FaceTime it comes up with an error "Could Not Sign In The request time out."
HELP!You need to contact Apple, either through the link in that article or by phoning them and asking for the Account Security team.
(86013) -
can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
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I just bought a new Ipad mini a while ago, and created a new apple ID *********** , I can't download anything on apps store, it keeps on asking for a credit card but I don't have one. Can I create an account without a credit card?
<Edited by Host>Read this:
iTunes Store: Accepted forms of payment
It is the same for the app store. You are required to have some sort of payment method in the record.
Barry -
live in uk but bought ipad3 in new york but can't buy anything off app store as in american currency, settings and addresses, please advise
You must be within the Country with a Valid Billing Address and Credit Card for that Country to use the iTunes Store of that Country...
http://itunes.apple.com/gb/genre/ios/id36?mt=8 -
Can't download anything from app store
Hello
I can't download anything from app store and ibook , when I download something it keeps waiting and nothing happen I tried 3G and wifi and the same problem
I tried to rest all the settings and nothing happened
BTW I am using iPad 3 4G
ThanksTry resetting the App Store.
Reset Learned from Old Toad
and you can try:
- Sign out of the App Store (in the Store menu)
- Quit the App Store
- In Finder - Go>Go to folder... (or Apple-shift-G)
- Paste in the following "~/Library/Caches/ "
- It will take you to a folder. Delete com.apple.appstore
- Launch the App Store. -
TS2446 I can't purchase anything cause I forgot my security answers
I can't purchase anything cause I forgot my security answers and need to no if there is a way I can reset my questions and answers
If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551 -
I deleted a very large app from my iPad (3.3GB) and since then I cannot download anything from the App Store nor can I make in app purchases. Please help
Have you tried reset iPad?
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
I can purchase anything from App Store except from zombie hq
hi
I have an issue
why I can't buy from zombie hq
in he same time I can buy anything I want in AppStore
please help meHello yazeed-x,
I was looking for articles to try and resolve your specific issue, and came across an article that I think will help to resolve your issue. Its called The iPhone Troubleshooting Assistant found here: http://www.apple.com/support/iphone/assistant/application/.
I would start at the first step and verify your iPad meets the requirements for the game:
Verify iOS requirements
Make sure the app is compatible with your iPhone software:
Check the requirements in the App Store.
Check your iOS version using Settings > General > About.
If the app requires a newer version of the iOS than the one you are using, update iOS on your iPhone.
If it comes to step 3, Close app, I recommend closing ALL the apps not just the app store.
All the best,
Sterling -
Can't search anything in App Store!! Help!!
Hi, I am using an iPad 2 and every time I try to search something it comes up with an error message (cannot connect to App Store) featured is fine and top rated is fine and I can download stuff but if I try to type anything in and search it.. It just doesn't allow it.. I have reset network settings turned it off and on.. Signed out of iTunes and back in.. Changed the date and time several times to different years and back and I have held down the home button and the lock button for 10 seconds until the apple symbol came up.. And still cannot connect to App Store when searching.. I updated my iPad to IOS 6.0.1 this morning and was able to search after but several hours later nothing! Is there anything else I can do?
Saw this on another post.
Applecare Senior Advisor Txx Bxxx (I have his contact info in an email he just sent) just confirmed with me that the problem people are having with the App Store not loading is an apple issue with there servers, ITS NOT YOUR IPAD so don't go restoring it! It's not happening to everyone however but they are looking into it, its really hit or miss.
In the meantime ...........
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
Can't download anything from App Store - MacBook
I've been using Windows 7 exclusively on my MacBook via Boot Camp for several years. I've since deleted the Windows partition. I ran a Software Update and am currently running OS X 10.6.8. I want to upgrade OS X further but can't download Yosemite (or anything) from the App Store. I click "get" and the button becomes unclickable but nothing happens. I also can't open iTunes.
I don't have anything on this computer that needs to be saved so I'm more than willing to restore, though I don't know how.I'm having the exact same issue in the exact same situation.
I'm getting the error below in Console every time I try to install or download anything from the App Store. I suspect this has something to do with Safari and some Javascript code being used by Appstore pages.
I wish there was a direct link to download Yosemit. I'm stuck now...
12/15/14 9:49:23 AM
App Store[137]
ERROR: ITSExceptionHandler: {message:"TypeError: 'undefined' is not a function", url:"unknown (might be html-embedded script?)", lineNumber:"unknown"} -
Can you purchase from the app store with someone else's appleid?
My grandson has his own iPhone. He uses it to play APPS. He has his own AppleID.
His father downloaded a new game using his own AppleID onto his son's iPhone.
My grandson's iPhone now seems to be confused as to what AppleID it belongs to?
When an AppleID is created, I assume Apple set it up so the AppleID is a one to many relationship. That way
you can have multiple products using the same AppleID.
Does the MAC Address of the device the AppleID is created on get stored and referenced when interacting with
The APP'S Store?On the iPhone, open the App Store app, go to the Featured pane, swipe to the bottom, tap the Dad's Apple ID and sign out. Tap again and sign back in with Son's Apple ID.
If it won't change the Apple ID you may be encountering the fact that an iOS device can have the content of comingled Apple IDs synced to it from the libraries of the iTunes app on a Mac or Windows box, but unfortunately, an iOS device itself can only have one Apple ID associated with it every 90 days. That may be what you are encountering, Dad has signed into his Apple ID on Son's iPhone and the lot of you are stuck with that for 90 days, after which Son may again sign into his Apple ID on the iPhone. -
Everytime I try to purchase any thing from App Store using my apple ID, a message appear in my Ipad saying" your purchase could not be completed"
Contact iTune Support
http://www.apple.com/emea/support/itunes/contact.html -
TS3320 To many http redirects can't view anything on app store
Can Anyone help me can't get in app store
Do other apps connect to the internet ok ? If they do then see if any of the following fixes the store :
- tap on your id in Settings > iTunes & App Store and log out of your account and then log back in and see if the store then works
- disconnect and reconnect to your network (Settings > Wi-Fi)
- close the App Store app via the multitasking bar and see if it works when you re-open it : from the iPad's homescreen, double-click the home button to open the multitasking bar at the bottom of the iPad's screen, then :
iOS 7: swipe or drag the App Store app's screen from there up and off the top of the screen to close it, and click the home button to close the taskbar.
iOS 6 and below : press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the App Store app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
- a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
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