Can't purchase Creative Cloud subscription

I have been trying to purchase a Creative Cloud subscription for the last few days and it does not work. I've tried different browsers, different devices and even calling adobe sales and it still doesn't work.
Anyone else having issues?
You'd think it be easier to spend money!
Please help.

Hi Dave,
Yes, I used this card to buy my Adobe Master Collection 5.5 earlier this year, and use it regularly for debit and credit transactions. I purchased and downloaded an e-book yesterday on this card.
I also borrowed a friends card to make the purchase, as suggested by an Adobe rep. The card was from a different lending institution, and that Creative Cloud transaction was never completed by Adobe either.
I've called my bank on two occasions. On the first call the reps told me they saw eight attempts made last month. About 4 of those were my tries, and another 4 attempts were made by an Adobe rep while I was on the phone with them. My bank rep could see that there were eight $1.00 "holds" that went through via Adobe's purchasing system, but it appears that the system never made the second attept to finalize the purchase. I attempted several more times with no success. I called my bank again to see if there were any blocks or security holds on my account, and was assured me that none existed, and that the transactions were ready for clearance on my banks end.
Hope this is useful info.
Many thanks for your time and attention.
-Steve

Similar Messages

Can I purchase Creative Cloud subscriptions for longer than one year at a time?

I work in the design department of a large business, currently using Creative Suite 6 (Design Standard edition, which includes PS and AI).
I'd like to get the some of the new CC features, but my manager won't commit to a turnkey month-to-month or even annual rental of Creative Cloud apps (it's a pain for our department's purchaser to have to do orders more than once a year). That said, if they could take care of, say, two years at once, I might get the software. Is this an option? I'm one of only a few folks who use Adobe software (it's not a design business; we're just part of a small design department, and all software purchases need to go through this person, after which they're reimbursed). I'm not interested in any of the extra storage or central administration options that come with the higher priced business subscription.
Thanks!

http://www.adobe.com/au/products/creativecloud/faq.html
Are there any unique benefits that come with my paid membership?
Yes, as a member of Creative Cloud, you get many benefits that you do not get when you purchase a traditional shrinkwrapped product:
Access to both the Mac OS and Windows® versions of the desktop applications and the ability to install them on your primary computer and one backup computer. So, if you have a Mac at home and a PC at work, you can install your applications on both as long as they are not running at the same time. See the product license agreements page for more information.

Can't purchase creative cloud as an individual CS customer

I decided I wanted to purchase Creative Cloud as an individual CS customer but when I put in my serial number it said I was not eligible. Is this because I had previously purchased my CS Suite for student/teacher? If so, what are my options for purchasing Creative Cloud?

Education versions do not qualify for the DISCOUNT subscription, but you may subscribe at the regular price
Cloud Plans https://creative.adobe.com/plans
-Special Photography Plan includes Photoshop & Lightroom & Bridge & Mobile Lightroom
-http://helpx.adobe.com/creative-cloud/faq/mobileapps.html
-http://helpx.adobe.com/photoshop/kb/differences-photoshop-creative-cloud-photography.html
-and subscription terms http://www.adobe.com/misc/subscription_terms.html
-what is in the entire Cloud http://www.adobe.com/creativecloud/catalog/desktop.html
-http://www.adobe.com/products/catalog/mobile._sl_id-contentfilter_sl_catalog_sl_mobiledevi ces.html

Can't understand Creative Cloud subscription

I can't understand what subscribing for Creative Cloud means, and it's very hard to find the answers on the Adobe website.
(1) What does the "requires annual commitment" option mean? Does it mean that I have to pay that monthly price for at least one year? If it does means that, am I free to cancel at any time after that year is up?
(2) Is the price on offer (£8.78 including VAT in the UK) just a special offer starter price or is that the ongoing level of pricing and for how long? If the price is likely to go up in time, is that likely to be more or less in line with general price inflation, or am I going to be stung after some initial period with a massive price increase? If I felt that I could no longer afford the subscription would I then be left with PSD files etc that I could no longer access?
Ian

Some general information
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
what is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud/topics/getting-started.html
Cloud Plans https://www.adobe.com/products/creativecloud/buying-guide.html
-and subscription terms http://www.adobe.com/misc/subscription_terms.html

I can not purchase Creative Cloud...

I tried a couple of time to buy the Creative Cloud package, but in both times the system stoped when I confirm my order in the Processing payment window but I´ve wait for hours and never changed the window, it stucks, someone knows why is this? Thank you.

Hi Jorge Alejandro Boada ,
You can try different card to purchase the product or you can also contact us using the link-
http://www.adobe.com/support/download-install/supportinfo/
Let us know if that works
Thanks!
Garima

Can't purchase Creative Cloud. Adobe says I live in Saint Helena... losing confidence in Adobe's ability to run a website.

Has anyone else had Adobe tell them they live in a country like Saint Helena, and therefore they cannot sell you Creative Cloud in that location? I'm in Vancouver, Canada... no way my IP's coming from Saint Helena. This has now happened from at work and from home, both different ISP's with vastly different IP's.

Moving this discussion to the Adobe Creative Cloud forum.
Chado33 if you are facing difficulties placing your order then please contact our support team directly at Get help with orders, refunds, and exchanges. Please also see Change the country associated with your Adobe ID for information on how to adjust the country associated with your account.

How can I purchase Creative Cloud in the United Kingdom?

Adobe US site will not allow purchase of Photoshop CC on UK site. Comes to loading bank details assumes US based!..

Ianlavrie please make sure you are visiting our United Kingdom site at http://www.adobe.com/uk/products/creativecloud.html.

Ask me how long I can wait out Creative Cloud subscription with CS6?

Answer: forever!
P.

Jane.......................Till hell freezes over
PK...................By that time there will be plenty of competition in all significant Adobe products
All we need is viable alternatives to AE and Photoshop
Col

Purchasing Creative Cloud in a country where it is not available

I live in Bangladesh, a country where Adobe Creative Cloud is not available for purchase. Many people here who need it use the crack version. However, I would like to be able to use the version Adobe is offering on its site. Would it be possible for me to get a friend who lives in a country where Creative Cloud is available for purchase, purchase Creative Cloud for me using an email address I use so that I can get to use it instead of my friend? Will it work that way or will Adobe detect that someone from a country Creative Cloud is not available in using their product and thus restrict my usage? If they do restrict my usage as a result of this workaround, then what is the solution for me? How can I purchase Creative Cloud from Adobe site? Please help.

Okay, found another link about resellers:
http://adobedealreg.force.com/PartnerSearch?lang=en#
And it says that there are no resellers in my country.
What solution is available for me now? Please read the original post and let me know whether the idea I presented there is feasible.

Purchasing Creative Cloud as an American in Korea

How can I purchase Creative Cloud in Korea with an American Card, without the sign up menu displayed in Korean?

You have an Adobe ID with a country of the United States, which is needed to use an American credit card. Not sure which language your operating system is in. You can change the language of the UI at the bottom of the page.

I wish to purchase creative cloud for students, now i have two computers that i use actively, can i use cloud on both at the same price and download?

I wish to purchase creative cloud for students, now i have two computers that i use actively, can i use cloud on both at the same price and download?

Your subscription allows for you to install on two machines. One condition is that only one of the installations can be in use at any given time.

Which creative cloud subscription includes fireworks? Or how should I purchase fireworks

I really enjoy using fireworks - but I am aware that adobe are phasing it out, which is a massive shame
I am trying to purchase the latest version of fireworks but I can't see where to purchase it?
Ideally, I'd like to purchase it through a creative cloud subscription - because I'd also like to explore illustrator or photoshop, to see if I can still use them in the same way that I use fireworks..
note - i use fw for
- ui screen designs
- wireframes
- simple image editing
- logos
- web assets/icons
- prototyping

Unfortunately, I think you now have to get the full creative cloud account to get the latest version. It is included, but maybe not for long. They don't support the individual app, so they are not going to offer that on its own. Honestly, CS5 had fewer bugs and you can probably buy that used as a stand alone app. But whether it is fully compatible with your current operating system is another question. It's fine on my Macbook Pro running OS 10.9.
I have CS6 running at work and Fireworks is still included. I'm not sure if that is true if you haven't been using it previously in your CC account though.

I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

I purchased Creative Cloud single-app membership for Dreamweaver. Can I download this app on both my desktop and laptop?

Yes, maximum of two activations at any one time.
Creative Cloud Help | Creative Cloud / Common Questions
"Can I use the software I download from Creative Cloud on more than one machine?"

Can't find my creative cloud subscription to reinstall

I purchased creative cloud and downloaded it successfully to my desktop. However, my desktop recently caught a virus and technician had to wipe out the ssytem and reinstall everything. However, I don't see the link to reinstall creative cloud. Can you help me?

Login to creative.adobe.com with your Adobe ID.
Download the Adobe Application Manager from there
Download the apps via the AAM

Can't Activate my Creative Cloud Subscription -- SERIOUS HELP NEEDED!!!

For the past 3 weeks, I've been trying to activate my Creative Cloud subscription (placed my Creative Cloud order on 12/29/12). Like others, it appears that I’m trapped in perpetual "trial mode" status. When I try to activate my subscription -- I click the “register product” button…sign into my Adobe ID account…and receive a prompt to enter a serial number. Every time. I’ve litterally read every post/link/tutorial/troubleshooting selfhelp in this forum and on the Adobe FAQ pages - with great attention, might I add - but nothing seems to work.
I've spent hours upon hours on the phone/live chat w/ Adobe reps trying to resolve this issue. I've opened no less than 10 support cases. EVERY SINGLE TIME that I try to activate my Creative Cloud membership, an Adobe rep feeds me the "I'll be sure to escalate this issue to the next level of support" line. Likewise, Adobe support reps stated numerous times, that personnel from Adobe would contact me within 24 hours of my call to resolve the issue. However, they’ve yet to follow through with this claim. (Surprise)
Adobe should be ashamed by the egregious performance of their "technical support team.” If Adobe won't fix the software, which they've already charged me for, then they've left me w/ little choice but to cancel my order before the initial 30 day period is up. Enough is enough.
With that being said, Adobe, the following describes this dismal experience:
I bought a subscription of Creative Cloud on 12/29/12 (somehow I ended up w/ the Multi Language edition of Creative Cloud- yes I've fiddled w/ the language settings in the app manager. Doesn't work.)
I received an order verification email from Adobe for my purchase, however, the order was never listed under the "my recent order" section of my Adobe ID
Despite telling Adobe support that I only had one Adobe ID, they insisted that my order was showing up in their system, of which, was accessible by logging into my alternative Adobe ID (this didn’t exist because I only have one Adobe ID).
Eventually, Adobe determined that a system error occurred on their side while processing the transaction, and fixed this initial issue.
After this was resolved, I was able to login to my Adobe ID account and actually see my Creative Cloud membership order when viewing “my recent transactions.”
After all of that, I'm facing my 2nd major issue w/ this program: the inability to activate my subscription. As previously stated, I've tried everything to fix this issue. I'm thinking that the initial problem w/ placing the order resulted in defective software. Also, I’m not sure if this info is relevant, but I purchased the multiple language edition of Creative Cloud (somehow). I live in the US, speak English, and am running OS X 10.8.2.
Someone from Adobe, please look into this issue and help me. I’ll be glad to provide any other relevant info that you may need.

Had the exact same problem, just got it fixed. The solution is quite fast. Navigate to the hosts file. On a pc it's in C:\Windows\System32\drivers\etc folder, locate the file named 'Hosts' inside the etc folder. Open it with notepad. Delete everything underneath
" # Copyright (c) 1993-2006 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhost"
Save. Open the application manager again, click "License this product" and sign in. It should work, now.

Can't purchase Creative Cloud subscription

Similar Messages

Maybe you are looking for