Can't purchase in app store

hello, I have a problem when I want to purchase in app store, the device tell me "you must answer security question before purchasing: "
and... I remember I forgot my answer for security question, so I login to apple id want to reset my security question, then it says "you will receive reset link to your rescue email address " . and unfortunately again, I realize my rescue email was not valid !! (I enter [email protected] instead of [email protected])
can anybody help? how I can I change rescue email if I can't answer my security question? .. any help appreciated..

They've recent updated there Service Account settings n such
When trying to buy/free Download via iTunes or App Store
A Security Question will come up for you to pick 3 Questions and choose your NEW Answers

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  • HT5312 Hi,I want to buy some apps today. While I was ready to purchase , the store ask me to answer my security questions. But I had already forgot my answer ! Now I can't purchase any app, help ! Thanks!

    Hi,I want to buy some apps today.
    While I was ready to purchase , the store ask me to answer my security questions.
    But I had already forgot my answer !
    Now I can't purchase any app, help ! Thanks!

    The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
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  • Hi,I want to buy some apps today. While I was ready to purchase , the store ask me to answer my security questions. But I had already forgot my answer ! Now I can't purchase any app, help ! Thanks!

    Hi,I want to buy some apps today.
    While I was ready to purchase , the store ask me to answer my security questions.
    But I had already forgot my answer !
    Now I can't purchase any app, help !  Thanks!

    The HT5312 page that you posted from has instructions for how to reset them i.e. if you have a rescue email address (which is not the same thing as an alternate email address) on your account then steps 1 to 5 half-way down that page should give you a reset link.
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset (these are user-to-user forums).
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

  • I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?

    I can't make a purchase from App Store. It just appears that contact your iTunes Store support to make a purchase. How can I solve this?

    Do exactly what it told you to do.
    Contact itunes support

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