Can't Purchase or Download Any App

Running OS 10.6.8 on iMac. Can't purchase or download Moutain Lion or any other App, off App Store.
Get following error message: "We could not complete your purchase....INSTALL_ERROR_DISTRIBUTION_SIGNED _BY_APPLE"

If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address then see if the instructions on this user tip helps : https://discussions.apple.com/docs/DOC-4551

Similar Messages

TS1368 I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not su

I can not connect to the ITunes store. I have updated my apple ID and made sure that everything is set correctly. However, I can not purchase or update any apps no matter what I do. My partner has the same phone and hers works perfectly. I'm not sure how to sort this out. Please help
Thanks
Andy

I've been having this problem for weeks and have found no solution to it. There are lots of other people with this issue too if you look back on the boards. I even e-mailed AND called Apple and have had no luck. I tried all the suggestions they gave me and all the ones I found on here- nothing worked. I even uninstalled and re-installed iTunes (boy was that a pain!) and no difference.
The weird part is that I have an old laptop that works and if I buy music with the laptop I can download it with my regular computer buy buying does not work on my regular computer. That tells me it's not a connection issue. I can't get to my account either.
I can't figure out why an issue that has kept so many people from purchasing a product has been ignored!

Can't seem to download any app despite entering the correct password and answering 3 security question but still in the end it comes up the message that my session has timed out no matter what! Please help, many thanks in adv!!

Can't seem to download any app despite entering the correct password and answering 3 security question but still in the end it comes up the message that my session has timed out no matter what! Please help, many thanks in adv!!

Try doing it on your computer with iTunes and then sync to your iPad to see if it clears the problem.

Why i can not update or download any apps from app store from my iphone?

can somebody help me why i cannot download any apps from app store and my 3G and wifi is available also in my phone.

Cannot connect to iTune Store
http://support.apple.com/kb/ts1368

I recently changed apple ids on my iphone and now can not update or download any apps

I recently had an issue with my apple id and icould.
I deleted my original apple id and made a new one with my new email address.
I updated my phone with the info but now cannot update any apps on my phone and I cannot download any new apps?
HELP!!!!
Thank you! : )

Ok...that kind of makes sense to me. I logged out and logged back in and am trying to update the apps that were downloaded under the old name.
Why is it not allowing me to download any new apps though under the new name?

HT4623 I have a Ipod Touch 4th Gen, 8 GB and it only has iOS 4.3.1 and I can not get it download any apps from the app store. It says that our iOS system does no support it. Please tell me what to do, it's been like this for a month now and I can't figure

Just let me know if you know how to fix this!!! I am in desperate help right now. It's been a month and still can't use it plus we are going out of town and was wanting to take it with us to use.

If your iDevice is using a version of iOS lower than 5, you will need to use iTunes on your syncing computer to perform the upgrade. Use the Apple link below as a guide for the upgrade.
http://support.apple.com/kb/HT4972
Also read the instructions from the section entitled "Update your device using iTunes" at the link below.
http://support.apple.com/kb/HT4623
Information regarding transferring purchases from your iDevice to iTunes on your syncing computer can be found at the link below.
http://support.apple.com/kb/ht1848

HT5621 I have apple id in facetime but whenever I try to update myproducts it rejects and ask this id has not used in itunes, resultantly i can't update or download any app. How i can overcome this prpblem. Ihave also tried to create new apple Id in itune

I have an apple Id in face time but whenever I try to updates or instal application it denied and ask this id has not used in itunes store. How can I overcome this problem as my ifoneis useless without updates?I have also tried to create new apple id in itune stores but it asks to give detail of visa card or similar which I havn't. How I create apple id in itunes?

Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
(96650)

HT4623 How come I can not use WIFI to update the new IOS in my iPhone 5 ? the screen pop up " you no longer connection to Internet " . And I won't be able to download any Apps using Wifi, the screen popup " can not connect to iTunes stores " ..

I can not use Wifi at home to download Apps . The screen pop up " can not connect to iTunes Store " ?? I am using iPhone 5 . I used to be able to download any Apps before .
I can not even download the new IOS which Apples sent to my phone to update . ???? Please help !!!
My husband is using IPhone 5 and his phone is fine , he can use WIFI to download any apps or update any software from apple . Does that mean my phone have problem , not my WIFI right ???
Now, I have to use my data plan to download any Apps which waste my money :( Thanks a lot !!

Hello phonphon,
We've got an article that can help restore your phone's connection to the iTunes Store while on your WiFi network.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

After iOS 5.1 upgrade cannot download any apps

Hi..
After installing the iOS 5.1 I can't seem to download any app - freezes at the "Waiting" stage of install for hours. Any thoughts?
Thanks Chad

Have you tried buying or upgrading on your mac or pc via itunes? You may have bad wifi/3G connections. And, for 3G, most carriers place a file size limit on tranmissions. I think that affects app downloads, if they're big.

HT2534 Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

Yes my itunes account was disable because i got charged for unathorized purchases and due to that fact i cannot download any apps or get my music from icloud because my account is disable can you help me please,?

Try contacting the iTunes Store: http://www.apple.com/support/itunes/contact/

HT1918 I've canceled the billing info, got an app store pre paid card and still can't download any apps! Free nor purchasing! Hel

I've canceled the billing info, got an app store pre paid card and still can't download any apps! Free nor purchasing! Help!!

If you're in the USA, it would be hard to zero balance a gift card just with purchases as there are sales taxes in most areas that you don't know the amount of until the purchase is complete. My guess is that the issue is with the last purchase, there wasn't enough credit left on the card to cover the sales tax.
Contact Mac App Store Supprt to find out the details'
Mac App Store Support -
http://www.apple.com/support/mac/app-store/

HT201272 I can't download any apps because something messed up in a in-app purchase and now I can't download any apps at all can u help me please

I made a in-app purchase the other day there was an error and I didn't get the credits, well now my credit card has no money on it and it won't let my download any apps in the App Store whatsoever free or not, can someone please help me fix it?

You need to Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because no longer in US

I'm having a billing issue with my apple id. I got my first iPhone today and I've signe din etc however before i can download any apps etc i need to resolve an old payment apparently. The problem is i cant enter my new card details because the issue is registered to when i was in America and i require to pay the funds from an American source. Any ideas how i can resolve this? It wont accept my new card detail as im back in the UK. I think i have posted this in the wrong area but anyone got any ideas?
I have managed to change the rest of my accoutn being registered to the UK i think except this

Hi..
You can email Apple for help but the link is for the iTunes store not the Mac App Store. You've inadvertently poasted in the Using Mac App Store forum but that's ok. Billing issues are the same for the iTunes Store.
Click here > Apple - Support - iTunes Store - Contact Us
It wont accept my new card detail as im back in the UK
Your credit or debit card credentials must be associated with the same country where you reside.
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article

I can't download any app into my iPAD, but I have no problem downloading app into my iPhone. Using same Apple ID for both my iPAD and iPhone.

HELP!
I couldn't download any app into my iPAD. Puzzled by this strange condition, I tried downloading the same chosen app into my iPhone. It worked!
I use the same Apple ID for both my iPAD and iPhone. So why is it not working for my iPad? Previously, both devices were working fine!
I hope that somebody can help me solve this problem.

Do the apps show as installed on the Purchased tab in the App Store app ? If they show as installed, then have you got any restrictions set on Settings > General > Restrictions (e.g. Allowed Content > Apps) that might be hiding them ?
You could try closing the App Store app completely and then seeing if it downloads after you re-open it : from the home screen (i.e.not with the App Store app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the App Store app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
You could also try a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
And try logging out, and then back in, with your iTunes account : Settings > Store

Why can I not download any apps to my Itouch Gen 2?

Why can I not download any apps to my Itouch Gen 2?
SO, I just purchased 2 4th gen ITouch’s and a 2nd gen Ipad for my kids. All is well and fine however my second gen device is toast so I am using one of my kids older 2 gen ITouch. My kids had been complaining that they could not download anything on the 2nd gen devices but I figured they were doing something wrong, my bad. The device has Netflix that works just fine but I am finding that if I were to delete the app and did not have it backed up I would not be able to get it back from the appstore. The device has been taken care of and is in good working order, but I am finding that Apple has chosen to no longer support IOS4.2.1 which I get. However I would expect that at a minimum I would be able to download any app that was available for the 4.2.1 os at the time the next version was released.
Drive space it cheap and ****** off customers are expensive.
Apparently Apple has planned obsolescence built into their business plan which I am finding pretty hard to swallow.
I just purchased over a grand worth of new devices and I am wondering if that was wise since apparently apple will deem them obsolete in a couple of years. That great because the newer devises are great, however I have a devise that there is nothing wrong with and apple has made the choice to no longer support the devise and not allow applicable software downloads making the devise basically useless. This is not supporting your customers!
I would hope that Apple changes their posture on this planned Obsolescence and backs its products durability with the ability to get applicable apps for the actual lifetime of the devise and not some 2 year window.
I brought my concerns to the nearest apple store where they gave me some song and dance about how the older devise was not fast enough. This is probably true for the newer apps but I think if this was a limitation then ITunes should make the newest version of the app at the time of the app is available for the devise.
Like I said drive space is cheap and this is like a row in some database.
I am wondering if I will continue to buy apple products.

If it really is only your email, that is not valid, reset your primary email address at https://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa/
If that does not work, because of a forgotten password or security questions, or because your account has been disabled for security purposes, you need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

Can't Purchase or Download Any App

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