Can't purchase paid app, your payment method declined
We can't purchase any paid app, when i finished the all formalitiies for buying app, just a notification shown that "your payment method was declined, please use other method" but after 15 minutes my account deducted by Rs. 60 each time whenever i try to buy, because of this my account has deducted @ 500 approx. So, please let me know freinds what should i do ??
What sort of card are you tryng to use, debit or credit ?
If it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support and see if they know why it's being declined : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management
For the Rs 60, each time that you change your card details a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
Similar Messages
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i have purchased appe. now, when i instaling or updating free apps, this massage is appearing: there is a billing problem with a previous purchase. please update your payment method.
Hi there ebadkowsar,
I would recommend taking a look at the information found in the article below if you are having issues with your iTunes Billinb information.
Pay an unpaid balance in the iTunes Store
-Griff W. -
there is a (billing problem with a previous purchase.Please update your payment method)... After updating I receive the following message (your payment method was declined,Please enter another payment method
I get this sometimes with the card I've been using for years. I'm not sure what happens but usually, all I have to do is go into iTunes and edit my card info. Instead of changing anything, I just save the changes even though I didn't make any and then iTunes will then automatically resubmit the over due charges.
This same thing also happens with SiriusXM account and at least once ir twice a year, I get a past due notice in the mail. Frustrating even though there is nothing wrong with my card. -
There's a billing problem with a previous purchase. please update your payment method. I need a help on how to clean up all my last records for me to use another Visa card again or Master Card.
Contact iTunes Customer Service and request assistance.
Apple Support iTunes Store Contact Us -
This alert appeared to me
Because my account was not enough to buy the software
Today and you increase the balance in my own Visa to pay the amount required
Please solve this problem because I can not issue a new visa in the same bankI have thr same problem exept i have purchesd an app and no money was taken from my visa , next thing i know is apple telling me that there is a billing problem and i have to update my payment method , which ofc they rejected my visa
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I am trying to purchase apps on my iph4. I keep getting the above message, I have checked cc balance and it is fine.
HELP!sometimes it is also requiring the last three numbers on the back of your CC ???????
have had this happen as well......
hope this helps -
Where do I report this problem to. I can't seen to find out.
Thankshttp://www.apple.com/de/support/systemstatus/
There is a interruption try it later -
I have a question, why is it I can't purchase a app at App Store it says "Your payment method is not valid in this store" and I've got a Visa card and my location is in the Philippines. Please help me, what can I do?
Your visa card is a credit card, not debit card? Do you meet the requirements as below, interpreted strictly?
Philippines - http://www.apple.com/legal/itunes/ph/terms.html - "The iTunes Store, Mac App Store, App Store, and iBookstore services (the "Stores") accept credit cards issued by banks in the Philippines or Content Codes as forms of payment." -
I cant dowload even free apps. It's asking for the card details and then Your payment method was declined. Please enter another payment method appears
I had this same problem. Even though I updated and even changed CC's in my iTunes account and there was no balance on my account....THERE WAS A BALANCE on my daughter's account that through the family network was tied to mine as the family manager. Even though all the accounts are paid by my card, I can't see or clear balances on other family members.
My daughter had to go into her account and enter (or have me enter) the 3 digit security code from the current (updated) cc to clear her balance and cease this darned error.
Now we can updated, download, and so on. What a pain.
In short if you are getting this error, especially if you CC information recently changed (expiration, number, sec code)... make sure none of your connected family members made any purchases between the time the CC info changed and you updated the iTunes account. If they did...THEY MUST CLEAR THEIR BALANCE to clear the error message.
Good luck. -
can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
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I was trying to buy an app from the apple store, it asked for confirmation , when I re-entered my credit card details, got the message that your payment method is not valid!!!! How can I fix this problem?
Is this a pre-paid card thing? Or different billing address than your iTS account?
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im trying to connect to apps store and to download apps but i cannt. the massege that say me is your payment method was declined. what can i do about this?
Try removing said card then re-enter all card details, if still no joy then try a different card to see if it is the card or a problem with your iTunes account, one other thing that you could try is changing your iTunes password as this sometimes cure thing as well.
Also have a look at your purchase history to see if you have any items that are still waiting for payment as this can sometimes screw up your payment method, if this is the case then I would defiantly try a different card.
If none of the above work then I would contact iTunes support. -
Hi, can you help me for my payment account? It's always show " Your payment method was declined..." How can I fix it? There's only 3 to choose fpr Visa, Master Card and Amex.. But doesn't have "None".. I can't download any apps from app store
http://support.apple.com/kb/ht1918
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Cannot purchase at App Store, error message - "your payment method was cancel"
cannot purchase items at app store. Every time I try process get cancel. Error message - "your payment method was cancel".
Apple has updated their list of acceptable payment methods > iTunes Store: Accepted forms of payment
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i can downloads free apps but i can't downloads paid apps, when i type my card number payment method was decline
What number are you entering. The CVV or the account number?
In any case, you better check with iTS on this one.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html
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