Can't purchase Skype Premium, something went wrong...

I'm already a old style 'Skype Premium' user, with the old 'Skype Premium' features and unlimited calls to the US and Canada.
Other than that, I have a one month new 'Skype Premium' subscription that is still active.
Now I have credits in the accoun and I want to buy a 12 months new 'Skype Premium' for umlimted calls to over 50 countries, but it always gives me something went wrong error?
And where is the online chat support for 'Skype Premium' users? I just can't find it on the skype website at all.

So to answer my questions, 
you'll need to click support first, 
then either search or not search a topic for help, the heavily advertised "Live Chat" support is buried 
in the bottom and with a different confusing name called "Get More Help",
Then you will be forced to search your problem again first, 
click "Get More Help" again, 
login,
then you will be asked to select a topic
Select issue
Problems huh? Take a seat and tell us about it. 
Start by choosing a topic below.
Choose a help topic "
then you have the live chat support.
Bravo Skype, I can see why Skype can't make any progress and sold to MS and there's Viber coming in.
A company put the customer service to the last and least will not survive very long. 

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