Can't re-download a previously purchased item that didn't properly download
I recently used a free code YLHKTEW39RPY to get a Warped Tour Sampler. The order number was MGJG03FQLJ and it was on 6/27/09. The Invoice number was 212002416301. It came with 10 songs, but only 2 of them even downloaded. I tried "checking for purchases" to see if they would re-download but iTunes tells me that all avaiable purchases are downloaded, yet 8 of the songs don't show up in my library. I went into my purchase history and reported a problem but that didn't seem to do anything. How do I get the other 8 songs to download?
Welcome to AD!
Reporting via Purchase Histroy doesn't always work. Also, if you've reported a porblem once, you can't do it again on the same item if you get no reply.
Try this page, instead:
http://www.apple.com/support/itunes/store/browser/
Make sure any reply isn't going to a spam/junk folder, and give them 48 hours.
Similar Messages
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Cant download previous purchases on my account. Bought them via my iphone, but when i try to sync it they dont come up and when i try to download them via my phone again it just doesnt work, and when i try to download them via a computer it just says purchased but they arn't in my itunes library?
What types of item that you can redownload depends upon what country that you are in (music, films and/or TV shows can't currently be re-downloaded in all). If they are still on your phone then you should be able to copy them over to your computer's iTunes via File > Devices > Transfer Purchases.
What you can redownload will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes and the Purchased tab in the iTunes store app on your phone. If other items of the same content type appear but those don't (and they are still in the store), then check to see if they are hidden : http://support.apple.com/kb/HT4919 -
When attempting to purchase a song from i-tunes that was on an old ipod that I had to replace, the song is marked as 'purchased' and grayed out. Is there a way that I can download these previously purchased items onto my new ipod?
Lori,
If you upgrade to iTunes 10.3, you can redownload your past purchases from the iCloud. Just go to the home page of the iTunes Store and click on "Purchased" under "Quick Links." It will bring up a list of your past purchases that are not currently in your library, with a little arrow icon that lets you download. -
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See Empty/corrupt iTunes library after upgrade/crash.
tt2 -
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ThanksThey should be on the computer. Just sync them as you did the last ipod.
If you failed to put them on the computer then redownload them using the instruction in the article your reference above. -
I just purchased two new itouches, how do I get previous purchase items on them, I just purchased two new itouches, how do I get previous purchase items on them
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It is likely that your subscription has been upgraded to Photoshop CS6. If you are still facing difficulties then please install from https://creative.adobe.com/. You can find details on how to install at http://forums.adobe.com/message/4396277#4396277?tstart=0.
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Is there a way to get receipts for previously purchased items in the Mac App store?
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Open iTunes on the new Mac, sign into your account and view your account information. There is a section for Purchase History where you can view the invoices for everything that you have ever bought from the iTunes stores and the Mac App Store.
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HT203167 why can't i access my previously purchased app from my library, after changing my password?
why can't i access my previously purchased apps from my itunes library, after new password change?
Sign in with the Apple ID used for those purchases.
Tap Settings > iTunes & App Store > Apple ID
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
When setting up me new iphone - it is asking me for an iCloud password for an email address that doesnt belong to me - it is asking this info in order to retreive previously purchased items on itunes, etc. Help?
These are a couple different issues
The purchase issue means they came from a different Apple ID
You will need that Apple ID and password for those purchases
The iCloud account can be an Find My iPhone issue.
That could be the same Apple ID as the purchased or yet another one.
Once again you will need that Apple ID and password. -
the ipad'osby media pro' could not be synced because this computer is not authourised for purchased item that are on this ipad.how can i solve this proble,i've authourised it several times
Hello, osbybass.
Thank you for the question. This alert can mean that iTunes is recognizing applications on the iPad purchased by another Apple ID. If anyone in your household has an Apple ID, try authorizing the computer with their Apple ID and attempt to sync. If you are still experiencing issues, go through the troubleshooting steps in the attached article.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Cheers,
Jason H. -
But when I de-authorise and then re-authorise it says it's already authorised and then the same window pops up saying "It can't be synced because this computer is no longer authorised for purchased items that are on this iPad.
Battled all day.
Removed the SC folder,
Checked iTunes log in is correct.
Checked Itunes is the same country.
Restarted both devices.
Tried different usb ports
Any ideas?I found the solution to this problem
the apple service helped me actually
the best and the esiest way is to solve this problem :
create a new account (as an administator recomended)
Bonjour servises must be enabled ( go to control panel > administartive tools> sevices> Bounjour services (change the category to large icons if you dont see administartive tools )
install itunes
sign in
authorize
SYNC
it must sync normally
but if the meesage pops up that points on a particular items that could not be synced ( to ur itunes because you are not authorized for this items ) REMOVE THEM
creating a new user account shows the items wich dont let you sync your iPhone
after you REMOVE those **** items that were not authorised , you can go to your old user account and SYNC it as old kind time
was having this problem 2 weeks , and nothing helped except this was. not deleting the SC Info folder, now copying apple folder to some other mobile divce folder
REMEMBER the problem is in your iPhone , it is about the items that are in your iPhone
Thanks to Apple service
for anyone who needs othe heple you r welcome to ask
will hepl you with a pleassure cause i know how I felt this days:) -
I can't synchronise phone 5s with i tunes . mac message me : the i phone could not be synchronised because this computer is no longer authorised for purchased items that are on this i phone. then go and authorised mac but keep send me the same message.
Hi john,
Follow the troubleshooting steps in this article:
http://support.apple.com/kb/ts1389
Cheers,
GB -
How can i find list of previous purchases?
How can I get list of previous purchases from Mac App Store?
Sign into your account (Store menu) and go to the Purchases pane.
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