Can't re install HP Support Assistant nor HP Recovery manager

Both HP Support Assistant and Recovery Manager stopped working. I've tried to uninstall them and when I reinstall I get the following error messages:
"microsoft .NET framework 3.5 is not installed. It is required in order to Proceed with the HP support Assistant Installation. You may use windows update to have this component installed."
Well, the thing is: I use windows 7 and I have Microsoft .NET framework 4
Can anyone help? my notebook is
HP Pavilion dv6-6135dx Entertainment Notebook PC
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Install this http://www.microsoft.com/en-us/download/details.aspx?id=21
Then try reinstalling it again.
THX

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Re-Installing HP Support Assistant

My PC is an HP G5350UK running Windows 7 64 bit
I am trying to re-instal HP Support Assistant but have, so far, been unsuccessful.
I downloaded and tried to run both sp44304.exe and sp58919.exe which have been suggested in different HPSA links. I am prompted to overwrite the files which I do but then nothing happens. Apparently I should be prompted to select "Yes" and allow the program to restart the computer. Unfortunately nothing happens.
Does anyone have any ideas please?
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Hi,
You're welcome
I still believe this issue is being caused by either an incomplete removal of a previous version of HPSA, or a corruption of the registry keys responsible for configuring the installation.
Try the following.
Download the installer for the latest version of HPSA again from the following link and save it to your Downloads folder.
HP Support Assistant - 58919.
When done, open your Downloads folder and as before, right click the installer, select 7-zip, select extract files and then click Ok. Open the newly extracted sp58919 folder and you'll see another installer called Setup - right click this and again, select 7-zip, select extract files and then click Ok. Open the newly extracted Setup folder, right click the bottom file titled UninstallHPSA application ( with a size of 112Kb ) and select 'Run as Administrator' to start the uninstall routine.
You will probably see no visual sign that this is running, so leave the PC alone for a good 10 minutes - When done, restart the PC.
When windows has reloaded, clear your Downloads folder of all the HPSA installers and extracted folders, then download the following version and save it to your Downloads folder.
HP Support Assistant - 44304.
When done, open your Downloads folder, right click the installer, select 7-zip, select extract files and then click Ok. Open the newly extracted sp44304 folder, right click the bottom file titled UninstallHPTCA application ( with a size of 406Kb ) and select 'Run as Administrator' to start this uninstall routine.
Again, you will almost certainly see no visual sign that this is running, so leave the PC alone for a good 10 minutes - When done, restart the PC again.
Let windows fully load, then see if you can use Recovery Manager to reinstall your original version of HP Support Assistant - the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below.
Recovery Manager - Windows 7
Does this version install Ok and if so, does it run correctly when launched?
Regards,
DP-K
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Microsoft MVP - Windows Experience

How to install hp support assistant after changing hard drive on my HP Pavilion TouchSmart

Hi All,
I have recently upgraded my hard drive and install OS windows 8.1. All is well everything is working fine. But, to get latest drivers from HP, I want to install :hp support assistant " application. I try to download and install, it is starting installation but not showing any progress.
I downloaded the folliwng from my product page "HPSupportSolutionsFramework-11.51.0027."
Any help will be really appreciated.
Thanks
mvr
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Hi mvr
What is your exact model name, product number?
Try downloading, saving & then installation from this page: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html#.VI62_0Trb4c
Did you clean install Windows 8.1 or from Recovery media? Which was the operating system pre-installed in your laptop?
Regards
Visruth
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**I'm a Volunteer, I do not work for HP**

Cannot Re-install Hp Support Assistant when accidentally reinstalled it.

Cannot Re-install Hp Support Assistant when accidentally reinstalled it. What should i do? I'd already unistalled all HP installed programs.

Lionheart40, welcome to the forum. Here is a link to the Official HPSA website. You should try to install it from the link under Download HP Support Assistant. Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.

HP Pavilion g7 can't find or re-install HP Support Assistant & HP Solution Center

After a week or so ago, I discovered my printer could no longer scan. Made several (& I mean several) attempts at following the instructions to install the full driver for my HP Photosmart C7180 printer.
I then ordered the full drive CD for Window 7 (64) from HP and I am still having problems.
After going around and around trying to get it to work; uninstalling and re-installing everything listed in the Support & Downloads on the HP website. I discovered both my HP Support Assistant and my HP Solution Center are no longer on my computer. They won't re-install either following the instructions per HP Support & Download on HP's website.
I have no clue how to get things straightened out.
The most frustrating thing is there seems to be many other people with printer/scan problems even with other printers. Everything I have read so far as a solution to their problems is the same thing I have been trying to do.
Someone please enlighten me?
Hp Pavilion g7 1000 CTO
Window 7 Home Premium (64)
Hp Photosmart C7180

Hey Fasteddie0747,
I understand you are having an issue with the HP Support Assistant & HP Solution Center installing on your Hp Pavilion g7.
Here are some step you could check on your Computer,
Click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - Started
restart the computer and try installing again.
Please feel free to contact me if you have other questions
Thank you
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Re-install HP Support Assistant

HP Desktop IE9, Home Premium, P7-1210, Win 7.
My HP Support Assistant stopped working. I uninstalled, using Microsoft Fixit successfully. Now I'd like to re-install. What's the easiest way to do this? I went to http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html where Win 7 is listed, but I don't see any prompt for Win7. The first prompt seems to be below the line for Vista, which I do not have. Can you help me? (maybe I could "recover" but can't find "recovery manager" by doing search of programs.)
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I am not sure why you cannot click on the the link and get the download...
No matter.
Here is the Windows 7 file / download for sp58919 HPSA Desktop
Double-Click (if you are Admin, else Right-Click and "run as Admin") and install
I hope this works...
Kind Regards,
Dragon-Fur

Cannot install HP support assistant after upgrading to windows 7 error 1316

After upgrading to Win 7 from Vista I am unable to install the HP support assistant. First I get this error: Error 1316 The specified account already exists. After clicking OK I get the following error msg: Error: -1603 Fatal error during installation. Consult windows installer help (MSI CHM) or MSN for more info. This is then followed up with the following msg: HP support assistant not installed successfully. An error occurred during the installation: -3 Then it rolls back the installation and will not install. HP support assistant was working under Vista.

Crppy wrote:
After upgrading to Win 7 from Vista I am unable to install the HP support assistant. First I get this error: Error 1316 The specified account already exists. After clicking OK I get the following error msg: Error: -1603 Fatal error during installation. Consult windows installer help (MSI CHM) or MSN for more info. This is then followed up with the following msg: HP support assistant not installed successfully. An error occurred during the installation: -3 Then it rolls back the installation and will not install. HP support assistant was working under Vista.
Did you first go to the Control Panel and make sure that the HP Support Assistant software was not listed (uninstalled)?

How can I remove the HP Support Assistant icon from my taskbar?

I have unclicked support assistant, several times. However, every time I turn the computer on, it's back. How do I make it stay off the toolbar? Unchecking it does not work!!!

This just started happending with the latest update HP suggested we do to be sure our computers would be compatible with Windows 10. It is really annoying me!!! Yes, I can right click on the taskbar and select toolbars, then uncheck HP Assistant, but it comes back!!! I don't want that big ugly, blue question mark on my desktop!! Come on HP, stop forcing us to have some thing we don't want!! I hate it when companies do this. I'm a big girl, I know where to find the support assistant all by myself without you holding my hand! How do we turn it off PERMANENTLY?????

HT4718 Lion 10.8 upgrade on 2012 MacMini i7 with 10.7 Server installed. I get the following error installing 10.8 from a boot USB 'OS X can't be installed on the disk because a recovery systems cant be created. I do not want to use the merge disk comman

I simply want to updgrade. Creating a boot from the app store version of ML provide the above error. I do not want to lose data for an upgrade, so do not want to follow this fix http://osxdaily.com/2011/06/30/deleting-the-mac-os-x-10-7-lion-recovery-hd-parti tion/.   It's ridciulous Apple have made it so difficult to do something so simple. Help!

Last login: Thu Aug 8 11:50:53 on ttys000
Rakeshs-Mac-mini:~ raks$ diskutil list
/dev/disk0
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *500.1 GB   disk0
   1:                        EFI                         209.7 MB   disk0s1
   2:                  Apple_HFS Time Machine            499.8 GB   disk0s2
/dev/disk1
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *500.1 GB   disk1
   1:                        EFI                         209.7 MB   disk1s1
   2:                  Apple_HFS My Stuff                499.2 GB   disk1s2
   3:                 Apple_Boot Boot OS X               650.0 MB   disk1s3
/dev/disk2
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *4.0 TB     disk2
   1:                        EFI                         209.7 MB   disk2s1
   2:                  Apple_HFS My Book Studio          4.0 TB     disk2s2
/dev/disk3
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *62.9 GB    disk3
   1:                        EFI                         209.7 MB   disk3s1
   2:                  Apple_HFS USB                     62.0 GB    disk3s2
   3:                 Apple_Boot Recovery HD             650.0 MB   disk3s3
Rakeshs-Mac-mini:~ raks$ ›
My disk set up

HP Support Assistant - Uninstalled and Reinstalled - Now it won't Work at all!

My HP Support Assistant was sticking on Creating Restore Point. Well, I followed your instructions for this that was posted in numerous other threads and uninstalled HP Support Assistant and re-installed it, and now it won't do anything. It opens up and the NEXT button is not highlighted so if I click on it nothing happens...it's totally worthless now. What can I do to make it work again??? HELP!! (see image below - all I can do is minimize, enlarge or close that screen. NEXT button does nothing!)
My computer is only 1 year old and I run Windows 8 - 64 bit. Never had a problem with it before, but tried the Tune up and it was stuck on the restore point, so I followed your instructions, re-booted after un-installing and uninstalling, now it won't do anything. I also tried restoring HP Support Assistant from the Recovery Manager and it's still doing the same thing - nothing. How am I supposed to get my updates now???
I have an HP Pavilion p6 2310. I haven't installed Windows 8.1, it's just Windows 8. Thank you.
This question was solved.
View Solution.

Never mind...I fixed it myself. I did a System Restore from the point before I un-installed and re-installed HP Support Assistant yesterday and now it's working again!!

HP Support Assistant stopped working after HP Network Check Helper was installed

My computer model: HP Pavilion SlimLine s5-1160 desktop with Windows 7 64-bit Media Center
While I was away from my computer this morning HP installed HP Network Check Helper. When I returned there was a message that I needed to restart the computer. Upon restarting I received the same message. After trying several more times I disabled the helper using Manage Add-ons, but the restart computer message keeps appearing. When I tried to open HP Support Assistant it would not open, but instead the restart message popped up. In HP Setup Manager I clicked on Get Assistance, then Launch Support Assistant, and got....the restart message. If I open HP's Windows Help and Support and click on "Contact Support (Get in touch with someone at HP)" I get....the restart message. I re-installed HP Support Assistant with the latest version on the the HP website. Upon restarting the computer I got....the restart message.
So, the computer keeps telling me I need to restart it, HP Support Assistant will not open, and I can't obtain an HP support number to call by clicking on "Contact Support (Get in touch with someone at HP)". Does anyone know a number I can call to "Get in touch with someone at HP"?
Thanks.
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View Solution.

Sorry you're having the problem with your PC.
If you haven't been able to contact HP yet here is the number:
800-474-6836 (800 HP invent)
My response is my own and not HP's.
If this solves your issue please mark "Accept as Solution."
Click on the white Kudos star to show your appreciation.

HP SUPPORT ASSISTANT IS DOWNLOADING UPDATES BUT NOT INSTALLING THEM

MY LAPTOP MODEL:HP Pavilion 15-e016tx Notebook PCI UNINSTALLED THE CURRENT HP SUPPORT ASSISTANT AND REINSTALLED IT BUT THE PROLEM IS NOT RECTIFIED.CAN ANYONE SUGGEST SOLUTION??

Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Pavilion 15-e016tx Notebook and the HP Support Assistant not working correctly. Here is a link to troubleshoot the HP Support Assistant. Sometimes the updates have been completed already. So I would ignore the updates. If you are running Virus Protection program I would try to disable it and then try the updates. Here is a link to put the Notebook in Safe Mode. Then you can try running the HP Support Assistant. Sometimes that helps. I hope this helps you. Thanks.

HT4929 I am unable to install OS XLion and get a message that it can't be installed on Disk Mackintosh HD because a recovery system can't be created. I am then referred to apple support but am unable to find anything which can help. Can someone help pleas

Unable to install OS X Lion as "...it can't be installed on Disk Mackintosh HD because recovery system can't be created. Visit www.apple......"
Visiting the web pages does not help me can someone please point me in the right direction ?

OK. You have a Boot Camp partition which is why the issue. See the following:
It seems the issue is that the space at the "bottom" of your available space when Lion installs it's partition is already occupied by BootCamp. The fix was to go into Disk Utility; Select your Hard Drive; Select Partition; Move the bottom of your main partition "up" a bit to create a space for Lion; close Disk Utility; Install Lion; once Lion is successfully installed, go back into Disk Partition and drag the bottom of your main partition back "down" to the bottom of the window.
In your case use Disk Utility to "shrink" your OS X partition a little more than 1 GB.
To resize the drive do the following:
1. Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
After the main menu appears select Disk Utility and click on the Continue button. Select the hard drive's main entry then click on the Partition tab in the DU main window.
2. You should see the graphical sizing window showing the existing partitions. A portion may appear as a blue rectangle representing the used space on a partition.
3. In the lower right corner of the sizing rectangle for each partition is a resizing gadget. Select it with the mouse and move the bottom of the rectangle upwards until you have reduced the existing partition enough to create the desired empty space. The space below the resized partition will appear gray. Click on the Apply button and wait until the process has completed.
Remember that you only need to shrink the OS X partition a little more than 1 GB. Now, when you try the Mountain Lion installation the installer will be able to make the Recovery HD.

Download HP support assistant

Hi, Where i can download the software HP Support Assistant ? Thanks

Try download and installing HP support assistant for Microsoft Windows 8 (32/64 Bit) from below link:
http://h18021.www1.hp.com/helpandsupport/hp-self-support.html

HP support assistance keeps shutting down when I try to open it.

When I try to open HP Support Assistant I continurally get a message that it has stopped working and windows is trying to find the cause. On some other programs the message says that internet explorer has stopped working etc. I have done malware and virus scans and adwcleaner, but still unable to get certain programs as they keep stop working.

Hi @hurmie
Welcome to the HP Forums!
It is a terrific place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
How Do I Find My Model Number or Product Number?
I understand that the HP Support Assistant and other programs will not open. You have checked for viruses and malware but it did not help.
You can try this step as it will scan for corrupted files and try to repair them
Go to the command prompt and run as administrator
Type sfc /scannow and press enter
Wait for it to complete.
If this has not helped you can try uninstalling the HP support assistant and reinstalling it.
HP Support Assistant
You could also do a restore back to a known good time. Using Microsoft System Restore (Windows 7)
If the issue should still remain, I suggest doing a recovery back to factory.
Performing an HP system recovery (Windows 7)
During the recovery there is an option to backup your personal data to prevent data loss. If you have not done one recently I suggest you do one now.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Can't re install HP Support Assistant nor HP Recovery manager

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