Can't re-load Photoshop Elements 9

I am trying to re-load my cd of Photoshop Elements 9 after a crash. It was included in my bundle SN < Serial number removed by Moderator > and it tells me this is an invalid SN.

I went to live chat originally, when I answered all the questions (prior to
chat), it told me that this product was not support by live chat and to
contact  live forum, which I did.
In a message dated 10/14/2013 6:41:24 P.M. Eastern Daylight Time, 
[email protected] writes:
Re:  Can't re-load Photoshop Elements 9
created by Jeff A Wright (http://forums.adobe.com/people/JeffAWright) 
in  Downloading, Installing, Setting Up - View the full  discussion
(http://forums.adobe.com/message/5759663#5759663)

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