Can't re-shuffle songs

Lately, I can't get my songs to re-shuffle. According to the card that ships with the Shuffle, all I have to do is "switch off, wait 5 seconds, then switch to shuffle or play". This has no effect whatsoever.
The memory of where it left off also no longer functions; every time I turn the shuffle on, it starts at the same song, not where it left off, as it used to; ditto for using the play feature.
It worked fine for the first half a year, but now misbehaves. Maybe it was the most recent software update?
Can anyone tell me how to re-shuffle my tunes?

Oddly enough that DOES work though i swear it didn't on previous attempts. guess that 1 sec rule is the trick. Thanks Aara!

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