Can't reach recovery on 10.6.8 and lost discs

Hi,
My friend has a Mac which I am guessing is from around 2010 / 2011, which has 10.6.8 installed. It will boot to desktop OK, but hangs shortly after with the rainbow wheel, but you are still able to move the mouse around, but just not click on anything.
I have tried to boot into recovery using CMD + R but it just boots normally, so I am assuming there is no recovery partition. I have also tried to boot into safe mode to access the Disk Utility, but it doesn't really get much further than the desktop.
She is happy for me to wipe the HD clean and do a fresh install as she has all of her documents backed up already (not via Time Machine)
Now we have a problem in that she has lost the discs that came with the Mac, so we can't use those to get to recovery / reinstall. She has a Macbook Pro too, so could she possibly download a copy of Mountain Lion from the App Store on there, create a bootable USB and install this on her Mac. I know that the CDs that come with machines are build specific to the machine, but is the download from the App store also specific to the machine, or is it just like a general retail version that can be installed on any Mac?
Thanks

Hi Eric,
Thanks for the response. She does in fact have Mountain Lion available for download on her app store as she bought this for her MacBook pro.
So I guess the only question I have regarding this now, if she presses download on Mountain Lion using her MacBook pro, will this download a macbook pro specific version (like the discs sent with systems), or is it just a general retail release of Mountain Lion that can be installed on a Macbook, Macbook Pro, Mac etc ? If it is just a normal retail version that can be used on any system, I can create a bootable USB and go from there.
Thanks

Similar Messages

  • HT4718 I can't reach recovery system when I reboot- I press 'command' and 'r' quickly, but nothing happens, the progress bar begins to load... Any thoughts?

    I can't reach recovery system when I reboot- I press 'command' and 'r' quickly, but nothing happens, the progress bar begins to load... Any thoughts? It gets about halfway through loading and then stops, no mouse, no nothing. I think I'll be able to move past it if I can reach the Recovery options.
    Thanks!

    If you are really sure that it's impossible to click in Recovery mode, then something is wrong with the machine.
    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
    Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    Keeping your confidential data secure during hardware repair
    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
    *An SSD doesn't need to be zeroed.

  • Can anyone recommend recovery software to find photos and videos that were taken on the iPod touch before resetting back to factory setting?

    My iPod touch was Connected to the computer to sync, but somehow ended up resetting everything to factory settings. When I checked contents, everything after the last date I synced is gone. I am most upset about photos and pictures taken on our vacation.
    How can I get all my photos back?
    Thanks.

    I don't know -- scams? You should always keep a backup of photos and data elsewhere; did you not do this? Photo Stream is the easiest way, in which case they should have been on your PC waiting for you.

  • HT201272 There are purchased items that are no longer showing in the iTunes store because I upgraded to iTunes Plus format.  What can I do? My hard drive crashed and lost a great deal of my music and it's not showing in iCloud.

    What can I do to see items that I have purchased but upgraded to iTunes Plus? They are not showing in my iCloud as purchased, but I still can see the original protected versions from old backups. The original was downloaded with my iMac but the computers hard drive has burned out and needs to be replaced.
    Please help.
    Thank you.

    Thanks for the reply although I'm not too happy to hear it.  What's awesome about the cloud is no longer having to keep up with any physical media.  The promise of that is realized with everything else (my work, music, books) besides movies and TV.
    I wonder how Google Play will handle movies/tv that becomes unavailable?  Google Play does allow you to download media in some circumstances (on Android and iOS) but is generally intended  for streaming.  Maybe relying on a physical copy as I do with iTunes should make me more comfortable with it and not less. 
    I will come back to mark your reply as the solution as it becomes clear there is not a contrary position.  Thank you.

  • I changed my phone number and now I cannot send iMessages or make calls on FaceTime (only receive) on my macbook. Currently my iMessage settings say I can be reached at my apple id email. My FaceTime currently says I can be reached at my apple id email.

    I changed my phone number and now I cannot send iMessage or make calls on FaceTime (only receive) on my Macbooth Pro. Currently my iMessages settings say I can be reached at my apple id email. My FaceTime currently says I can be reached at my apple id email.

    Go into Recovery Mode per the instructions here.  Also, since you have IOS-7, read this.

  • HT201412 my iPad is frozen.. it won't shut off.. i can't do a forced restart.. it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode- can't do recovery

    my iPad is frozen.. it won't shut off.. i can't do a forced restart by holding the sleep/wake and home button.... it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… I also can't do recovery mode as the ipad won't shut down for me to do a recovery mode.... HELP

    Erase iPad and setup iPad from scratch
    1. Launch web browser on your computer
    2. Sign in to www.icloud.com
    3. Tap on Find My iPhone
    4. Select the iPad to be erased
    5. Tap Erase iPad
    6. Message: All your content and settings will be erased. An erase iPad cannot be located or tracked
    7. Tap Erase
    8. Enter Apple ID and Password
    9. Tap Next
    10. Enter a phone number where you can be reached. It will be shown on your iPad after it has been erased
    11. Enter phone number
    12. Tap Next
    13. Tap Erase iPad
    14. This message will be shown on your iPad after it's been erase "This iPad has been lost. Please call 12345678"
    15. Done
    16. Erase started
    16. OK
    17. Remove from Account (this will allow iPad to be activated and used by another person)
    Setup wiped iPad
    1. Slide to unlock
    2. Select English
    3. Select Country
    4. Choose Wi-Fi Network
    5. Enter Wi-Fi password
    6. Activate iPad
    7. Apple ID and Password
    8. Apple ID and Password
    9. Enable Location Service
    10. Select "Restore from iCloud Backup"
    11. Enter iCloud password
    12. Agree to Terms and Conditions
    13. Choose backup
    14. Select "Backup file in iCloud"
    15. Hello (Welcome)
    16. Slide to unlock
    17. Update Completed
    18. Continue
    19. Enter Apple ID and Password
    20. Updating iCloud
    21. Select "Don't Add Passcode"
    22. Welcome to iPad
    23. Get Started
    24. Restore Apps and Media. Your settings have been restored. Connect to power to save battery while apps and media are downloading
    25. Sign in to iCloud

  • Can not create recovery discs on satellite C875D-S7330

    Can not create recovery discs on satellite C875D-S7330. Drive runs and appears to be doing it thing, then aborts saying it has error to check disc for scratch or dust on media. Error code: OEO1B5-26-2AO3OC 00 . Tried 3 new discs all same results. Tried a 4th disc trying to continue on with disc 2 of recovery discs, got another error on this one. Error code: 020150-20-00000000.
      Anyone have a fix for this? Had this machine less than 24hrs.
    Thanks
    Don B.

    Personally, I would get a 16gig USB thumb drive and put your recovery on it.  It eliminates having to swap disks during recovery and it's easy to store.  I've used mine several times and it's worked perfectly every time.
    L875D-S7232 (Win 8.1)

  • Iphone in recovery mode,i'm restoring and updating to itunes but download cannot be completed... my phone wont open, i can't even turn the power on.what to do? pls help

    iphone in recovery mode,i'm restoring and updating to itunes but download cannot be completed...
    my phone wont open, i can't even turn the power on.
    what to do? pls help
    (iphone 4  and  iphone 4s)

    So I just did this on my iPhone 4 and it worked like a charm it unlocked it immediately. My phone was put into recovery mode and I know that not all data is deleted it just puts the phone into a sort of hibernation in order for the files to stay uncorrupted. I went to http://www.recovery-ipad.com/iphone-stuck-in-recovery-mode.html  downloaded the software it unlocked my phone in a matter of minutes. Calls, messages, photos, apps, and voicemail was all there as if it never happened  If you leave it unregistered you don't have to pay for it works for either windows or mac. Hope this helps!

  • Can't reach the print button on the bottom of the page

    When the page preview page appears, I can't reach the print button at the bottom of the page.

    To use AirPlay, you will need the following:
    iPhone  4s (or later), iPad 2 (or later), iPad mini, or iPod touch (5th generation)
    Apple TV (2nd or 3rd generation)
    AirPort Express
    Wi-Fi (802.11a/g/n) network

  • HT201210 I updated my 4s over 3g to ios 7.1 it took forever and said connect to itunes. It said it was in recovery mode & needed to be restored but would wipe all content. I have never made a backup and can't loose pics of my kids birth and birthdays...

    So tonight I updated my 4s over 3g to ios 7.1 it took forever and said connect to itunes. It said it was in recovery mode & needed to be restored but would wipe all content. I have never made a backup because my computers hard drive crashed (luckily the pics were on the phone) and now after updating like apple said I should it wants me to wipe my phone... I can't loose pics of my kids births and birthdays... I tried the holding buttons and letting off to exit recovery mode with no success... I don't know what to do but I swear if apple makes me loose the priceless pics of my kids I will never buy any apple device ever again... and I will make sure no family or friend ever does either... there has to be a way somehow.. some data recovery some program... I dunno if tinyumbrella can exit it for me without hacking or jailbreaking (which I don't dare/want to do) but i need a solution. I have researched this for hours and hours with no solution so far. If I have to pay $$ for it fine I will but after I recover my data that way I will be going to samsung... anyone with a solution would be greatly appreciated... any solution...

    that makes no sense... it was only doing an update... if that's the case it should have promted me to back up first if this is even possible... there is a program that says it can recovery anything that hasn't been written over yet.. so would this not work? http://www.iphone-data-recovery.com/iphone-data-recovery.html   or would the apple store be able to recover it??? i've done plenty of data recovery on computers... why wouldn't it be possible on an Iphone... does apple seriously not care about thier customers at all??? how about thier employees that are gonna get more than an earful tomorrow when I walk in there store??? No wonder samsung paid 2 million to apple in pennies when they got sued... (how does it feel to be screwed with apple?!)

  • How do I change the "You can be reached by Facetime at" phone number on my iPad? It currently shows my iPhone number.

    While I can make outgoing Facetime calls, incoming calls are not received because they obviously go to my iPhone number. I assume I need to change the "You can be reached by Facetime at" setting but cannot see how to do it.
    I am using the iPad with retina screen and have just updated to iOS7.

    Her phone number is in my FaceTime settings as well.  I have logged out and logged back in with my Apple ID, but it still shows here number despite the fact I have verified my number is associated with my Apple ID.

  • Can someone please help me figure out why I keep getting the "can not reach server" when I try to download the ebook? This is happening with Adobe Digital Editions.

    When I try to download the ebook I bough, the Adobe Digital Reader shows the following message: "can not reach server".  Can someone please help me with this?
    TO be precise, it says "licensee server communication problem"
    Thank you

    The thread running through your explanation has to do with connectivity to your server. (iCloud out of the blue asking for password, unable to message your boyfriend, unable to access e-mail). You said that you boyfriend restart his device and then the two of you were able to then imessage. My best advice for you would be to go to settings to reset to reset network settings. Once this has been done you then will need to enter the name and password of your wifi. ONce this is done you then can attempt to check to see that all passwords are enter correctly.
    Good luck.

  • I would like to see my photos on iCloud. Which way can I reach?

    I would like to see my photos on iCloud. Which way can I reach?

    Welcome to the Apple Community.
    You can see your photos on any device using your ID and photo stream.
    If you want to see them in a web browser you need to create a shared photo stream album and make it public.

  • Unmountable_boot_volume on A10 - Where I can find a recovery cd?

    All of a sudden I had a boot error - Unmountable_boot_volume and the computer refuses to boot even with safe mode. I tried with Microsoft window XP recovery and it seems that the hard drive is badly "damaged", it wont even do a directory listing and not recovering from chkdsk/r
    To make the problem worse, I can no longer find the recovery disk and the window XP disk. I am just wondering if anyone can help? where I can find a recovery cd roms and the window XP OEM version disk? The computer comes with the window XP OEM licence.

    Hi Robert,
    You can usually obtain replacement copies of the recovery CDs from any Authorised Toshiba Service partner who will ensure that you get the correct versions for your particular notebook model.
    You can find a list of available service partners on the Toshiba web-site.
    regards,

  • (Windows 8) All partitions are messed up. Can't load recovery.

    I have an HP pavillian G6 that I have totally messed up.
    It came with windows 8, and I had no intention of removing or dual booting it.  I wanted to partition the C drive to chop off 10 gigs for a seperate partition for Outlook files.  I used EASEUS Partition Master 9.1.0 Home Edition.  It seemed to be working fine.  When I rebooted to allow the partitioning, it failed and gave me an error message.
    I restarted and got an error message loading.  If I had stopped there I might have been okay by running a repair from a Windows 8 install disk.  At that point I did not have one, so I decided to pop the hard drive out, put it into a usb hard drive enclosure and check it out.  The 10 gigs were removed from the C drive, but the new partition was never created.  I decided to go ahead and finish that process from my Windows 7 PC.  Of course, that didn't work.  So I decided to put it back to the way it was.  Unfortunately, I chose to merge the partition, and the target info was set as the new partition I had created.  So it messed up my boot sector and moved all my files to a folder within the "new drive."  I have since moved all the files back to the root, but of course, it still doesn't work.
    I have tried loading a windows 8 recovery disk, but it stops halfway through loading.  Interestingly enough, it will load all the way if I have the hard drive out, but that doesn't do me any good.
    I have tried running a repair with a Windows 8 Install disk, but it cannot find the OS.
    I have tried to set the recovery partition to active, but it will not allow me to because it is not an MBR.
    I currently get the Recovery screen.  A required device isn't connected or can't be accessed.  Error Code: 0xc0000225
    I could format and reinstall Windows 8, but I want to use the license that was preinstalled (no discs came with the laptop) instead of the license with this disc.  I would not mind ordering a recovery CD from HP, but I am not sure if it will work, considering the state my partitions are in.  This is a brand new Laptop, so I don't mind starting over from scratch, there are no personal files, just a few apps that are easily replaced.
    Can anyone help me before I go completely nuts?

    It appears that resizing the partition has interfered with how the notebook was configured to boot.
    To get around this, the HDD will need to be restored using the recovery disks themselves. You can use the recovery disks you made if you made them before the issue occurred. If not, they will need to be ordered from HP. The number for the U.S. and Canada is 1-800-474-6836. The recovery disks will work regardless of the partition configuration as long as the hard drive was not converted to a dynamic disk. If it has been converted to a dynamic disk, then the drive will need to be revered back to a standard disk. I do not believe that is the case.
    It may be best to start with wiping the hard drive free of any changes that have been made. This guide for KillDisk should help with the process. Page 10 lists how to get the free version to accomplish the task of wiping the hard drive.
    Once the hard drive is wiped, it should be ready to be recovered using the recovery disks.
    Let me know what happens.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Maybe you are looking for

  • Hyperlink in a Form to external spreadsheet

    Hello, I need some help trying to link an excel page to a livecycle form.  I would like to know how to add a hyperlink or a button so that when pressed, it would direct the user to that spreadsheet of information.  Once there,  if the user is done lo

  • SQL Injection detection with IDS/IPS on cisco ASA?

    Hi Is it possible to detect or prevent SQL injection attacks using Cisco IDS/ IPS on ASA or with regular expressions? Is there any signature available in IDS/IPS for this? And how effective it is in terms of generating correct alarms? Thanks in advan

  • Please Help. Itouch Keeps Losing Charge

    I have bought my wife an Itouch for her birthday. I have set it up on her PC with Itunes, added music and downloaded some TV shows and fully charged the player. I then turn it off by holding the little button at the top and when the red slider comes

  • Taken 2 has been deleted from my iTunes purchase history, has it for anyone else?

    Just went to watch it on my Apple TV and it's been deleted from my purchase history, has this happened to anyone else?

  • RANK of an item

    Hi Guys, I have a query on the rank function. select "ProdHier"."prod_fam_name",rank() over (order by sum("Sales"."units_sold") desc) from "Sales", "ProdHier" where ("Sales"."prod_num" = "ProdHier"."prod_num") group by "ProdHier"."prod_fam_name" give