Can't read data CDs after upgrading to 5.0

After upgrading to 5.0, I can't read data CDs I've already made from any other programs. When I try to open one, Windows Explorer shows D: drive with no folders or files at all, and 0 bytes used/0 bytes available. I can still play DVDs and audio CDs. iTunes 5.0 opens fine on pc, and I can access/play music, but doesn't recognize my iPod or iPod mini. I'm afraid to download anything else until I get this problem fixed. HELP - please
I've used System Restore to go back to earlier version, and that lets me view/use CDs, but I can't open iTunes - message says some files missing, reinstall iTunes. I've tried to uninstall iTunes through add/remove, but the install shield disappears after starting.

hi Jeanne!
Problem is obviously a software conflict, but I'm lost on how to fix it. And it's getting tiring installing upgrade to use iTunes, then going back to System Restore in order to back up data from other programs - plus I can't believe that's the best thing to do for the pc.
gaah. okay, the fact that a Syetem Restore gets your CD drives back suggests it's a registry issue, and also that we're either getting a conflict with other installed non-MS burning/ripping software
b or
(unfortunately), there is a problem showing up related to such software that you've
b previously uninstalled,
but which has left behind some peculiar registry entries.
so let's try attacking both the ghosts of software present and past.
(1) what other burning/ripping software do you currently have on your PC? can you go into your "about" screens in the packages to let us know the precise version name and number? (the decimal points do make a difference, i'm afraid.)
(2) here are the standard MS troubleshooting documents on CD drive problems. it might be best to start with the
b burning
KB doc, because that has probably the best information/links on the conflict issues:
http://support.microsoft.com/default.aspx?scid=kb;en-us;324129
http://support.microsoft.com/kb/321641/
http://support.microsoft.com/kb/314096/EN-US/
keep us posted.
love, b

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Tracy Ferreira 2607 Woodruff Rd.
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