Can't receive calls on Lync 2013 mobile app on iPad Air while signed into Lync 2013 Basic desktop client.

Is there a setting I can change on mobile app or desktop app that will allow this to work?
I like to stay signed into the desktop client so I can manage my contacts as well as chat with co-workers, but I don't have a camera or microphone so I need to answer calls on my iPad.

Normally, both client on Ipad and computer can receive the call.
Can you test it on your mobile phone?
I tested on my Android mobile phone and computer, I could receive the video call on both.
Please try to update your Lync client to the latest version.
Lisa Zheng
TechNet Community Support

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Try a reset on the phone. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. If it still isn't working, then restore the phone.

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Not responding or does not turn of
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Hi softwater,
Thank you for the suggestion. I haven't looked into Carbon Copy Cloner previously, I'll check it out.
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Because in my country there is no 3G so can i make calls and text through gsm to my friends from ipad air cellular?
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you can't make calls, but if its supported, you can use facetime. another alternative is skype, but you wont be able to make actual phone calls from your ipad

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Tried to download an app.
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Edits:
*could not access for the past three months
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i have a honda crv, 9 month old. I have before an iphone 5 s, it was perfect./ios7.1.2/
after soft update 8.0 disconected from hands free system, every 5-6 second, over 2-3 second back into connection automatically.
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using the lync client connectivity tester on a pc on the same lan as my mobile client everything is green and it says its ready for use.
using my android galaxy s5 client on wifi on the same lan i get a screen with waiting to sign in spinning and an error at the top "we cant connect to the server check your network connection and server address, and try again."
i have uploaded the full client log files
here: client log file
some errors that stand out from this log file are:
1. ERROR HttpEngine: Certificate check fails: java.security.cert.CertPathValidatorException: Trust anchor for certification path not found.
2. <h2>401 - Unauthorized: Access is denied due to invalid credentials.</h2>
<h3>You do not have permission to view this directory or page using the credentials that you supplied.</h3>
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in the analyzer tool i did have to fill in the username field because my sip domain is different then my users UPN. which from what ive read its required to use the username field.
i also filled in the username field in the mobile app with domain\username
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Eric,
I am trying to configure a reverseproxy on my netscaler which is in a 2 arm mode(dmz/internal) but I keep getting an error when configuring the monitor.
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http://www.lync-solutions.com/Documents/Lync_2013_protocol_poster_v6_7.pdf
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http://technet.microsoft.com/en-us/library/jj945644.aspx
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lync .external.com
lyncweb .external.com
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sip .external.com
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av .external.com
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4. _sipinternal._tcp.internal.com
5. sipinternal.internal.com
6. sip.internal.com
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I bought a Noki 2760 mobile phone yesterday.
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Hello and Welcome to the Forums!
Given your description, I believe your suspicion is correct -- something wrong with the account tied to the SIM that is not working. I suggest contacting your carrier for assistance.
Cheers.
Occam's Razor nearly always applies when troubleshooting technology issues!
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Can't receive calls on Lync 2013 mobile app on iPad Air while signed into Lync 2013 Basic desktop client.

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