Can't receive calls on my hub phone?

Hi All
I've got the first version of the Hub and the 1020 hand set. The software is up to date.
My problem is that I can make calls just fine using the hand set but if someone phones using the BB Talk number it rings as normal. But then if you accept the call by picking up the phone from the cradle or by pressing the green button if not on the cradle it just hangs up.
I've tried resetting the hub but the problem is still there.
Any ideas what's going on?
many thanks!

Bumpety bump anyone?
If not, I'm phoning BT support tomorrow.
Ta!

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Can't receive calls on my hub phone?

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