Can't receive calls

Hi,
For some reason we cannot receive calls when people are trying to reach us through our Skype number...
When people call the number it goes on to voicemail... which, furthermore, does not send me a message telling that I've got a message on voicemail untill hours after...
We are losing customers on this problem every single day so I would really appreciate a fast answer on this one !
Bests,
Pete

pdk wrote:
Hi,
For some reason we cannot receive calls when people are trying to reach us through our Skype number...
When people call the number it goes on to voicemail... which, furthermore, does not send me a message telling that I've got a message on voicemail untill hours after...
We are losing customers on this problem every single day so I would really appreciate a fast answer on this one !
Bests,
Pete
You didn't mention what you are using Skype on - a computer, smart phone, or other device.
In Skype's privacy settings, you will need to allow calls from anyone on your Online Number(s). This is not enabled by default, but needs to be in order to receive calls while you are logged into Skype.
If you are using an Apple i-device (iPod Touch, iPhone, iPad), you have to go into the Notifications part of the Settings, and add Skype to the Notification Center. Then turn on an alert (banner across the top of the display, or a larger visual alert in the center of the display), and also enable the other 3 options (Badge App Icon, Sounds, View in Lock Screen) to get the Skype app to ring for incoming calls.
Hope that helps!
Patrick
Location/Ubicacion: Arizona USA
Time Zone/Hora Local: UTC/GMT -7
If this message has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Si esto mensaje le ha ayudado, por favor haga clic en "Aceptar como solución". Si encuentra un mensaje útil, por favor "Da Kudos" al final del mensaje, por lo que esta información puede beneficiar a otros.
I am not a Skype employee. No soy un empleado de Skype.

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