Can't receive email using 10.3.9 and mail 1.3.11 (v622/623)

I can send but not receive email from my POP account using cable modem.
All settings appear correct. When I select "get mail," there are no warnings or dialog boxes and "fetching mail" and "traversing mail heirarchy" messages all seem to happen as before but then no mail appears. My wife can receive and send with her account on "her computer" setup (seperate user on this computer). I have checked all the mail help tips, compared settings with my wife's setup, deleted the suggested (on this discussion board) file that holds the downloaded mail data and emptied the trash, pinged (all ok), and checked the keychain (verified correct).
If I change to my .mac mail account, "get mail" works fine.
No problem accessing the faulty account via web mail.
Any other tips??

Your answer looks like it would work for me, but I wanted to know where you got the info. I want to be sure I do the right thing. Can you tell me where you found that out? Or is what you said in this post everything I need to know?
I'm periodically having the same problem downloading mail. I used to think it was MSN not working, but now I've noticed that when it happens MSN Messenger is operating and saying I have mail, (and I can access it via Safari on the hotmail site) but Mail 1.3.11 won't stay online, saying a read error of some sort when I try to get my mail. This used to happen only occasionally but is increasing to many times every day.
thanks,
sheila
PowerBook G4 1.33GHz   Mac OS X (10.3.7)  

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