Can't receive emails on 2nd POP/SMTP account on iPad 2

Question

My pop/smtp email account is the default account on my iPad and I added 2nd account for my wife.
I have created the account in settings and all appears to be fine, I compared all the settings to my working account and they are identical.
I can see the account in Mail, I have them titled as "Rich's email" and Caroline's email" and I can send from the account it just won't receive any emails, it checks for mail for quite sometime then I eventally get a message that says "Cannot Gel Mail, the server is not responding verify you have entered the correct account info in mail settings" Which I have done several times and I know it's correct.
I'm completely baffled any help is greatly appreciated.

Answer 1

Hello Holgerfragtnach,
It sounds like your Mail application can send emails but cannot get any new emails that come to your address. I recommend these steps from the article named:
iCloud: Troubleshooting iCloud Mail
http://support.apple.com/kb/ts4002
If you can't receive mail in OS X Mail
Locate the name of your iCloud account on the left side of the main Mail window. If your iCloud account name is dimmed and has a lightning-bolt symbol next to it, your account is offline. To bring your account online, make sure that your computer is connected to the Internet, then choose Mailbox > Take All Accounts Online. If that doesn't resolve the issue, follow these steps:
Choose Preferences from the Mail menu.
Click Accounts in the Preferences window.
Select your iCloud account from the list of accounts.
Click the Advanced tab and verify these settings:
Port: 993
Use SSL: (selected)
Authentication: either "Password" or "Apple Token"
Thank you for using Apple Support Communities.
All the very best,
Sterling