Can't receive Facetime calls on Mac and iPad

I can send calls on my Mac and iPad, but I can't receive calls. Why?

Did you eventually get it to work? If so what did you do?

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Can't receive FaceTime calls on Mac

I can't make or receive Facetime calls on my Mac. It looks like it tries to answer but then gets rejected. When I tested it w/ my iphone it said that the caller was busy (when nothing was going on on my mac). Does this happen to anyone else and is there a fix for it?
And before someone posts it, I've already gone thru the basic troubleshooting instructions so just dont send it please...

Did you eventually get it to work? If so what did you do?

Can i receive facetime calls after locked the screen for 5 minutes?(i still connected to an open wifi network)

I pressed the power button to lock my ipod touch,then I go to watch TV. Can I receive facetime calls though locking the screen for 5 minutes or longer?
I hope apple can let the ipod touch's wifi still connected though the screen is locked for a long time

Yes,
http://www.tipb.com/2010/06/14/ios-4-feature-ipod-touch-wifi-stays-connected-asl eep-iphone/
B-rock

I can not receive FaceTime calls from my mac when i call it from my iPhone

it was all fine and now i can't recieve facetime calls but i can make them, doe it matter if i have the same email on my mac and my iphone?

You should have a separate, verifyible e-mail address for your Mac, and a separate, verifyible e-mail address for your iphone. Having the same address for both can cause the issue you're having.

TS3367 Can't receive FaceTime calls, but can ring out.

Family have two iPads, and are having difficulty with one of them.
With one we can't receive FaceTime requests, no sound, no pop up, no acknowledgement that someone is trying to contact.
Can make the calls ok, but can't receive
Have checked all settings, I think, have reset, I think, any ideas ?????????

Even though the system status says everything is working
http://www.apple.com/support/systemstatus/
People have been reporting issues all weekend. There may be nothing wrong with your device, rather something wrong with the service itself and on Apple's end

TS4268 Can't receive facetime calls

I can make a facetime call to another iPhone user, but when they try to call me on facetime, they get a notification saying I'm not available.
How can I fix this?

http://support.apple.com/kb/TS3367

Call from Mac and iPad - wifi requirements?

Hello all,
I can see on forums, that a LOT of people have problems with calling from their Macs and iPads using iPhone when on same wifi network.
All of "solutions" that are posted here or on apple help site is that you should restart your iphone, turn on and off cellular calls in facetime and it should work. Yes that is nice, but from technical point of wiew its useless as pair of winter boots on summer camp.
I made this thing working on my home network wifi, when I disabled all security permissions and allowed ports on my wifi router. Then it started working, I was able to call from my macbook pro (2014) and iPad Air.
The real problem is, that when I come to other wifi network, such as my work one, I am not able to get it to work. I have a possibility to configure every single wifi network in our company, but I am not able to get it to work. I have no idea why. I was sitting on it and testing it whole day, but with no end.
I think that there is one thing from Apple support we need and those are: SPECIFICS. Which port is it running on? What services is it usings? What should be accesible? I am sorry but one sentence which says "they only have to be on one wifi network" is not enough.
Please leave out comments how to fix this like: being in two networks, restarting devices, turning something on devices off or on and signing out and so on..
If someone else already figured this out, I would be eternaly grateful.
Thanks a lot!

If you do not have Facetime on your phone, then that particular feature will not work.
I would send feedback to Apple: http://www.apple.com/feedback/iphone.html
Requesting they look into alternatives for those who do not have access to Facetime.
~Lyssa

Can not receive FT calls on the New Ipad Ipad3

I Recently Bought a new 16 GB Ipad 3 Cellular + Wifi. I have been facing a peculiar issue with receiving FT calls on my IPAD.
IPad: Apple ID: [email protected], No Cellular Subscription
IPhone: Apple ID: [email protected], ATT
1) When I try to make a FT call over wifi from Iphone 4 to IPAD the FT call does NOT go through most of the times. However, for some unknown reason once or twice out of twenty tries it might go through.
2) When I try to make a FaceTime call over wifi from Ipad to Iphone 4 it always go through.
3) If I try making a FT call from Iphone4 to Ipad immediately after above mentioned scenario 2 , Ipad always receives FT calls. But it may not work again if I try FT from Iphone to IPAD after 15-20 mins and I have to repeat Step 2.
P.S: I have another Iphone4 and I am facing the same issue while trying to make FT calls on the other Iphone4 (No SIM, only on WIFI). I have tried it on various wifi networks but the result is the same. PLEASE HELP!
Thanks in Advance.
Sunil..

OK. I am having a little bit of trouble understanding your responses, but let's start with this since you are having an issue with other apps as well.
Reboot your iPad.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. Let the iPad start up completely and then try again.

Making continuity calls from mac and ipad

Hi,
I'm not able to make calls from my mac and ipad. I get a message that says your iphone is not configured, but I have done all the procedure required for that. I'm guessing that facetime is required for this feature to work and I don't have facetime on my iphone since I bought it with carrier contract in UAE.
I'm having Macbook pro with retina mid 2014 (os x yosemite), iphone 5s (ios 8) and ipad mini (ios 8).
Please help me if there is a way to get around with that.
Cheers

If you do not have Facetime on your phone, then that particular feature will not work.
I would send feedback to Apple: http://www.apple.com/feedback/iphone.html
Requesting they look into alternatives for those who do not have access to Facetime.
~Lyssa

Receive Facetime Call on Mac when screen off

I have an imac 2007 intel, and macbook pro 2010, both running yosemite.
I have no problems seeing I have an incoming facetime call if the mac is on, or the screen is locked.
On both macs I have no way to tell there is an incoming call if the screen is off. The macs are on not sleeping.
Is there anyway to tell there is an incoming call if the screen is not on.
thanks

Hi andjoa,
Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Brett L

Can't receive facetime call

I have a problem with the facetime, I can call with facetime but when somebody call me , it don't work, nothing happen. It don't work with everybody, not only one person.
Thanks

Hi,
Try a hard reset of your iPod by pressing both the home and sleep/wake buttons down until the Apple logo appears.
Hope this helps!

Can not connect FaceTime between MacBook pro and iPad 2. Both connected to wifi ... Both using the same account email

Both connected to wifi. Both are using same FaceTime account email address ( both my devices)

Eh la Pastenague! Je savais que tu était léthale pour l'homme mais ce sont pluôt les machines à pommes qui devraient te craindre. Merci! Solved.
For future reference.
My TC is a 3rd gen.
I actually had to reset to standard defaults not only once but twice. The first time I simply returned to my old profile but that only led to the same message error on the network settings (i.e. IP by default, cannot connect to the internet). Therefore the second time around I kept my profile as backup and re-created a new one plus a guest one.
The airport utility then signaled to issues remaining:
1) Internet access was cut - this I solved by simply reseting the cable modem
2) There were no DNS Servers - I simply copied the ones I had from the previous setup and it worked
I did have AppleCare....
I'm online again and I hope for good.
Thanks a lot
PS. a small tip - I made captures of all my settings in Network settings, Airport Utility and Network utility using Grab in case of ... if anything it is just handy to get back settings that your are missing when setting up a new configuration

FaceTime between Mac and iPad with one iCloud account?

I moved my MobileMe account to iCloud and want to set up my Mac so I can call my new iPad with FaceTime. In the iCloud system preferences I have "Mail and Notes" unchecked but the sole email account in Mail preferences is pointed to the iCloud mail server and I am receiving Mail. The account appears in Mail and seems to be functioing normally. If I check the "Mail and Notes" option in the system preferences a second iCloud Mail account appears in Mail with identical contents to the one that is there with this option unchecked. I'd rather not have this duplicate set of mailboxes in Mail so I'm leaving the option unchecked (is this OK?). I added my AOL address as a second email address to my Apple ID so I can use my AIM account with FaceTime and have set FaceTime to receive calls to my AIM address and I have added a contact with my iCloud email address.
On my iPad, I have set up FaceTime to receive calls to my iCloud email address and added a contact with my AIM address. This set up works when calling my Mac from my iPad but does not work the other way. How do I get it to work in both directions?
Thanks for any insights.

In partial answer to my own question, it seems that Mail and Notes option in iCloud system prefs on the Mac should be checked. The duplicate account that is then created in Mail (which points to the original account so it's not really a duplicate, as CS1sound pointed out to me) can be disabled in the Mail program prefs. This eliminates the dual mailbox sets in Mail.
Regarding the FaceTime calling between my Mac and iPad, that seems to have been resolved as well. The FaceTime iCloud account required more characters than the password for the old MobileMe account. This was unknown to me until I tried to view the iCloud account from within FaceTime preferences, when I got a message saying I needed a longer password. When I entered the new password it updated the FaceTime password and also updated my iCloud password (the password associated with my Apple ID). So now everything seems to be working nominally.
For others experiencing problems with FaceTime calling between Mac and iPad I suggest making sure your Apple ID password is at least 8 chars long, has letters (at least one cap) and at least one numeral. (This is the spec my FaceTime error message provided). Then attach an AIM address to your Apple ID as a "rescue" email address. Apple ID will send an email with a verification link to this address which must be clicked and this account will then be associated with your iCloud account (along with your original iCloud email address). Next, set the iPad up to use the iCloud email for Mail and FaceTime and create a FaceTime contact with (which receives calls to) the AIM address, for calling the Mac. Then set the Mac up to use the iCloud email address for Mail and set FaceTime up with the iCloud email, but with a "receives calls at" address pointing to the AIM account, then create a contact with the iCloud address, for calling the iPad.
Posted this because I saw others have had the same problem. Sorry for the verbosity but this is just a blow by blow recounting of what I did. I hope some of the board gods and moderators will vet this for mistakes. I don't want to mislead any fellow pilgrims, but it worked for me .

Having trouble receiving FaceTime calls on my iPad2

Can not receive FaceTime calls. I can make calls only. What is up

Some folks have discovered that changing their DNS service fixes FaceTime connection issues. The ideal way is to configure your modem/router with DNS service, but often settings in System Preferences/Network on your Mac or Settings/Wi-Fi on your iPad will override the router settings. In this case it may be an issue with the other party. Suggest these settings to them.
Try either of these;
OpenDNS
208.67.222.222, 208.67.220.220
Google Public DNS
8.8.8.8, 8.8.4.4

Receiving charter email to mac and iphone

We have Charter email, a verizon iphones, and mac os x. We can not receive emails to our mac and iphones at the same time. According to Charter, there is no way to receive emails to our mac unless our iphone mail server is turned OFF. Is this true? Help.

I have the same issues, but wish to clarify a few of the suggestions. Basically, I have an iPhone 4 (Verizon), and a Charter e-mail account. Right now I have configured my Charter account (IMAP) to send/receive on the iPhone. However, now I can't use Outlook on my PC to send/receive e-mail from the Charter account. It gives an error indicating that another device (the iPhone) is already connected to the mail server. I would be OK with this as the e-mail on the iPhone works great, however, I like to download and store my mail locally on my PC. Now I can't do this. The only way around this is to remove the Charter account from the iPhone, dump the messages down from the server to my PC through Outlook. However, that also removes all my mail from the iPhone.
I'm down with forwarding my Charter e-mail to a G-mail account, and setting up G-mail on the iPhone. However, my concerns are:
1) Would e-mail I send from the iPhone now show my G-mail address versus my Charter address? I don't want this to happen, too much confusion.
2) Would I need to configure my home PC/Outlook to download from the G-mail server, or keep it as the Charter server?
Appreciate any thoughts/suggestions!
Thanks

Can't receive Facetime calls on Mac and iPad

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