Can't receive FaceTime calls on Mac

I can't make or receive Facetime calls on my Mac. It looks like it tries to answer but then gets rejected. When I tested it w/ my iphone it said that the caller was busy (when nothing was going on on my mac). Does this happen to anyone else and is there a fix for it?
And before someone posts it, I've already gone thru the basic troubleshooting instructions so just dont send it please...

Did you eventually get it to work? If so what did you do?

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Can't receive Facetime calls on Mac and iPad

I can send calls on my Mac and iPad, but I can't receive calls. Why?

Did you eventually get it to work? If so what did you do?

Can i receive facetime calls after locked the screen for 5 minutes?(i still connected to an open wifi network)

I pressed the power button to lock my ipod touch,then I go to watch TV. Can I receive facetime calls though locking the screen for 5 minutes or longer?
I hope apple can let the ipod touch's wifi still connected though the screen is locked for a long time

Yes,
http://www.tipb.com/2010/06/14/ios-4-feature-ipod-touch-wifi-stays-connected-asl eep-iphone/
B-rock

I can not receive FaceTime calls from my mac when i call it from my iPhone

it was all fine and now i can't recieve facetime calls but i can make them, doe it matter if i have the same email on my mac and my iphone?

You should have a separate, verifyible e-mail address for your Mac, and a separate, verifyible e-mail address for your iphone. Having the same address for both can cause the issue you're having.

TS3367 Can't receive FaceTime calls, but can ring out.

Family have two iPads, and are having difficulty with one of them.
With one we can't receive FaceTime requests, no sound, no pop up, no acknowledgement that someone is trying to contact.
Can make the calls ok, but can't receive
Have checked all settings, I think, have reset, I think, any ideas ?????????

Even though the system status says everything is working
http://www.apple.com/support/systemstatus/
People have been reporting issues all weekend. There may be nothing wrong with your device, rather something wrong with the service itself and on Apple's end

TS4268 Can't receive facetime calls

I can make a facetime call to another iPhone user, but when they try to call me on facetime, they get a notification saying I'm not available.
How can I fix this?

http://support.apple.com/kb/TS3367

Receive Facetime Call on Mac when screen off

I have an imac 2007 intel, and macbook pro 2010, both running yosemite.
I have no problems seeing I have an incoming facetime call if the mac is on, or the screen is locked.
On both macs I have no way to tell there is an incoming call if the screen is off. The macs are on not sleeping.
Is there anyway to tell there is an incoming call if the screen is not on.
thanks

Hi andjoa,
Thank you for using Apple Support Communities. Due to the nature of the issue you described you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.
Brett L

Can't receive facetime call

I have a problem with the facetime, I can call with facetime but when somebody call me , it don't work, nothing happen. It don't work with everybody, not only one person.
Thanks

Hi,
Try a hard reset of your iPod by pressing both the home and sleep/wake buttons down until the Apple logo appears.
Hope this helps!

Having trouble receiving FaceTime calls on my iPad2

Can not receive FaceTime calls. I can make calls only. What is up

Some folks have discovered that changing their DNS service fixes FaceTime connection issues. The ideal way is to configure your modem/router with DNS service, but often settings in System Preferences/Network on your Mac or Settings/Wi-Fi on your iPad will override the router settings. In this case it may be an issue with the other party. Suggest these settings to them.
Try either of these;
OpenDNS
208.67.222.222, 208.67.220.220
Google Public DNS
8.8.8.8, 8.8.4.4

I´ve just changed my apple id password, and when trying to use Facetime, after having entered such new password, it won´t fullfill the calls, nor can I receive incoming calls, it simply gets disconnected. What do I do??

I´ve just changed my apple id password, and when trying to use Facetime, after having entered such new password, it won´t fullfill the calls, nor can I receive incoming calls, it simply gets disconnected. What do I do??

iOS: Troubleshooting FaceTime
Unable to make or receive FaceTime calls after April 16, 2014
Using FaceTime and iMessage behind a firewall
iOS: Troubleshooting FaceTime and iMessage activation
iOS: Using FaceTime
FaceTime, Game Center, Messages: Troubleshooting sign in issues

Can receive Facetime calls but cannot initiate Facetime calls

Hi,
As above, I am having trouble initiating Facetime calls even though I can receive them. I am using the latest software (4.2.1), have restored the phone and reactivated the iPhone and have reset all settings (General < Reset < Reset all settings). I have forwarded the ports specified by Apple for Facetime in my router and have UPnP enabled.
I should say that occasionally I can make a Facetime call successfully, but usually it rings indefinitely, or gets to the 'connecting' screen and then hangs indefinitely or disconnects after a while.
I only use Facetime to call my g/f and she has done the same steps to troubleshoot as me on the iPhone with the latest software/resets etc. (but I don't know anything about her router).
Is it possible I cannot make calls to her because of a problem on her side (even though she can make calls to me), or is it likely to be an issue with my connection?
Thanks,
Brophs

Posted: Nov 25, 2010 5:17 PM
If your facetime does not work and you don't see the facetime button when you try to initiate a call try texting yourself. Sometimes your phone company has deactivated your text messaging when you hook up your new Iphone 4. Phone them and get it reactivated and it will work. You need three things to activate facetime. 1. Cell phone service (naturally) 2. connection to a router (wifi) and 3. text messaging that works. A text message is sent to complete the connection.
Have a great day and enjoy facetime.
Wayne Howkins

What is wrong when an IPad 2 can receive Facetime calls but always receives the message that the party "Is not available for calls" when placing an outgoing call?ll

What is wrong when an IPad 2 can receive Facetime calls but always gets the message "Party is unavailable" when placing an outgoing call?

Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime: Set-up, Use, and Troubleshooting Problems
http://tinyurl.com/32drz3d
 Cheers, Tom

On my iPod touch, I can receive FaceTime calls but can't initiate them. Thoughts?

On my iPod touch, I can receive FaceTime calls but can't initiate them. Thoughts?

Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar

Ipod touch won't ring receiving FaceTime call when in standby

I am trying to FaceTime one touch from another. If the one receiving the 'call' is in standby it will not ring. If I take it out of standby or disable locking then it rings normally. I am assuming this is because it loses the wifi connection when sleeping? Is there a way to keep it connected? Is there a way to receive FaceTime calls when in standby mode?

mjl4321 wrote:
I am trying to FaceTime one touch from another. If the one receiving the 'call' is in standby it will not ring. If I take it out of standby or disable locking then it rings normally. I am assuming this is because it loses the wifi connection when sleeping? Is there a way to keep it connected? Is there a way to receive FaceTime calls when in standby mode?
Welcome to Discussions, mjl4321
My iPod touch rings and displays the incoming FaceTime screen from sleep. Yours should, too.
Here are some things you can consider:
• If you are using both on the same LAN, try moving one to another wi-fi location. Some users report problems when using more than one FaceTime device simultaneously on the same LAN.
• If you have multiple devices on your network, check with your ISP for this possibility:
http://support.apple.com/kb/HT2460
• Might you merely not be hearing the call? I changed my ringtone to a louder sound and turned the ringer volume to maximum so my partially deaf ears could hear the call if I happened not to be looking directly at my iPod when a FaceTime request was received.
• Do you have a solid wi-fi connection with minimal interference? I occasionally need to refresh my wi-fi connection. In my case, I think this is due to interference from my nearby neighbors, but interference can be caused by portable phones, microwave ovens, and a variety of other electrical sources:
http://support.apple.com/kb/HT1365
To refresh, turn Settings > Airplane Mode ON and then immediately back OFF.
Of course, if you lose wi-fi while your iPod is sleeping, you will not know when you need to reset. However, if connected apps ever stop working while you are using them, this may be your problem during sleep, too. You can try the suggestions in the link above to see if you can eliminate the problem.
• If nothing works for you, ask your retailer or Apple Authorized Service Provider to check whether your iPod may need service.
BTW, your posted system info shows "new ipod touch iOS 4". If this is correct, you should update to iOS 4.1. If it is wrong, you can correct the info in the "My Settings" link in the upper right part of the page whenever you are logged into Discussions.
Message was edited by: EZ Jim
Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod touch 4.1

I've got an iPad and iPhone 4S, both of which are set up for facetime. When someone calls me, both the iPad and phone ring, even though the phone is set to receive facetime calls on the number and the iPad is set for an email account. why is this?

I've got an iPad and iPhone 4S, both of which are set up for facetime. When someone calls me, both the iPad and phone ring, even though the phone is set to receive facetime calls on the number and the iPad is set for an email account.
How can I change the setup so on the email only the iPad rings and on the phone number only the phone rings?

No it's not stealing. They have an allowance that you can share with so many computers/devices. You'll have to authorize her computer to play/use anything bought on your acct. You can do this under the Store menu at top when iTunes is open on her computer.
As far as getting it all on her computer....I think but I am not sure (because I don't use the feature) but I think if you turn on Home Sharing in iTunes it may copy the music to her computer. I don't know maybe it just streams it. If nothing else you can sign into your acct on her computer and download it all to her computer from the cloud. Not sure exactly how to go about that, I haven't had to do that yet. I wonder if once you authorize her computer and then set it up for automatic downloads (under Edit>Preferences>Store) if everything would download. Sorry I'm not much help on that.

Can't receive FaceTime calls on Mac

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