Can't receive MMS from iPhones

Hello Folks,
Just picked up the Fascinate 3 days ago. LOVING it so far.
That being said, I am having an issue whereby I cannot receive MMS messages sent from iPhone users. I've tried with 3 different iPhones with no luck. I've also tried a couple of other devices (LG Titanium and Blackberry Storm) and am able to receive MMS from these phones, so I think the issue may be limited to iPhones.
Has anyone else experienced something similar to this?
Thanks in advance for your input!
- DB

I have provided some information below that may help with receiving a MMS message.
The Samsung Fascinate supports the following file types and formats.
Pictures
PNG, GIF, A-GIF, WBMP and BMP
Formats
Video
H.263, H.264, MPEG4, 3GP,
3G2 (v9), Xvid and DivX formats
Music
WAV, MP3, AAC, AAC+, eAAC+, AMR-NB,
AMR-WB, WMA (v9/10), EVRC, QCELP, MIDI, and SP-MIDI formats
In order to receive a MMS message, the message containing a picture, video, or sound must be one of the supported file formats above. The MMS message also has to be within a required size format. I have provided the size requirements below:
Ensuring picture / video message does not exceed file size limit
Devices with a .3 megapixel camera can send / receive a maximum file size of 100 KB.
Devices with a 1.2 - 2 megapixel camera can send / receive a maximum file size of 350 KB.
Devices with a 3.0+ megapixel camera can send / receive a maximum file size of 500 KB.
Lowering the camera resolution will reduce the image file size.
The maximum file size that can be sent from an email to a device is 3 MB. When any message over 350 KB is sent to the device, the file is reduced in size to be under 350 KB prior to delivery. If a device sends a 500 KB file to a device with a lower file size limit the file will be reduced to a file size acceptable by the receiving device.
Many devices are capable of sending messages that exceed intercarrier file size limits (typically 300 - 600 KB).A message that exceeds the other carrier's limits will be rejected and not reach the intended recipient.
***The issue you are experiencing may have to do with file formats, or file sizes that are being sent to the device. Try having the user send another MMS of the supported file (types listed above) and decreasing the size of the file to meet the ranges (listed above). I may also advise the user to send a MMS message to another VZW subscriber (if possible). This will help determine whether or not it is a file/size issue, or a carrier issue.
I hope this helps.

Similar Messages

LG G2 can't receive text from iPhone

LG G2 can't receive text msg from iPhone, any ideas?

Dualregistered,
Yikes! I depend on text messages for my main communication. So I know how important it is to have them working. So with that being said, let's get to work. Did you just upgrade to the LG G2 from an iPhone? How long have you had this issue were you can't receive messages from iPhones? Also, are you able to send messages to these people that have iPhones and are they getting yours? Please keep me posted.
KevinR_VZW
Please follow us on Twitter @VZWSupport

Still can't receive messages from Iphone Users

Greetings,
I know there are many topics asking similar questions if it's googled, and I think I have read through almost all of them to no prevail. I know veterans of these boards probably get tired of seeing the same topics, but im desperate and will try to keep it quick. I really appreciate any help.
I recently upgraded from a 4S to a Galaxy S5 and have not been able to receive messages from Iphone users since. I still have my old Iphone. Here are the steps I've tried:
1) Ensure "IMessage" is disabled in my old phone
2) Unregistered my phone number with my Apple ID. I currently have no phone numbers registered with them
3) Changed my Apple ID Password
4) Unregistered my Iphone with my ITunes Account.
5) I also have a Macbook Air and a 2010 model IMac. I have also ensured I am signed out on those devices and my phone number isn't linked in anyway I could find.
6) I called Apple 3 Days ago and the representitive was very nice and professional but ultimately was incorrect. He advised me that the new IoS7 is more advanced and should check about every 12 hours to see if the user on the other end has an active IMessage account. He said to wait 24 hours just to be safe. He also advised people running older IOS systems could take up to 3-4 days to contact me correctly. Furthermore he said if after that time frame their phones still sent me IMessages instead of SMS then THEY were having problems and should call Apple. I just really doubt that is the case.
I have tested it out with 5 Iphones now with help from some friends, all running IOS7 and still no luck 3 days after the phone call to Apple.
7) I tried logging back into IMessage today on my Macbook and it worked, I was still able to send and receive texts from Iphone users. This seems like it should not be possible since it is not linked to my phone number anymore. It is logged into the same Email that I used to have linked to my phone number.
Now as others have said, If I have them hold down the bubble and send as text message 3 times their phone will remember and keep sending my texts, however that is unreasonable to ask everyone to do. There should just be a way to completely delete your Apple ID. Is there anything I'm possibly overlooking? I really appreciate any help.

I am right there with you. This describes my problem to a T. Only other issue I am having is group texts. Iphone users who include me in a group text still send as imessages as well, so even if I text them first and they reply, it send as an imessage. Get it together apple.

HT1349 Can't send mms from iPhone 4s

I cant send mms from my iPhone 4s.
Any help?

What network are you using because some of the secondary parasite operators the likes of Virgin, Giff gaff, Tesco, BT Mobile, Lyca and Libara are very difficult and in some cases impossible to set up correctly on an iphone.
To set these up you need to be able to see a additional menu in settings.
Go to settings/General//Network.
Here you may see an additional Menu called Cellular Data Network however not always and that's the problem.
It only shows if the sim card supports it and many of those parasite cards simply don't
If you are lucky and BT Mobile for one does support and show this menu you can tap on it .
Here you can modify and add the correct MMS strings for those networks, rather than those of the host network.
It should allow you to send/receive SMS and MMS messages.
If this menu does not show you are stuffed unless you jailbreak.

Can't send MMS from iPhone 4S

I can't send MMS messages from my Iphone 4S. I can send them over iMessage, however (and apparently I can receive them from anyone).
MMS messaging is turned on, and I already took it to the AT&T store. They said there should be no problem from their end (with my account etc)
I also tried restoring the phone, that didn't work.
I don't want to have to schedule an appointment to take it to the apple store, so I'm wondering if anyone has any suggestions before I do that.
Thanks very much!

how about a reset? Hold down the home/power button together until you see the apple logo and then release, then wait for the phone to boot back up.

Disable iMessage as can't receive texts from iPhone users on new Android phone

I have done everything I can find online about this:
Deleted/unregistered the device from my profile
Changed my password
Changed the number to 000000000 on my iPhone
Switched iMessage off on my iPhone
Deleted the device from my iCloud account.... HELP.
When I call apple I can't speak to someone it says I need to pay £25 as I do not have cover. Really?! Is there another number I can call? Any help appreciated. Will it work eventually? I have waited a week and still can't receive text messages from my husband on his iPhone. It's driving me mad! I love my new Android phone (LG G2) but this is so frustrating.

Hi zara343, I had a similar problem. I have a iphone and my daughter changed from iphone to android. We couldn't receive text messages to each other, she had no other problems with her other contacts, just mine. It was driving me crazy. My phone kept recognizing her android as an iphone. Yes I turned iMessage off and yes I could receive my daughters messages, but my two other daughters and a few friends had iPhones, so I didn't get their messages. My problem is now fixed, I tried to send a message to my daughter and it came up undelivered, so I pressed the red exclamation mark to the right of the undelivered message and it gave me the option to try again, send as a text message or cancel. So I pressed send as a text message and my daughter received it, I tried again and message undelivered, so again I pressed the exclamation mark and went through the same process as before. I thought what a pain but did a third and now my iphone does not recognise her phone number as an iphone. So your husband would have to do this with his iphone and I am confident it will work, and me as an iphone user can keep iMessage switched on. Hope this helps.
Message was edited by: Hoot hoot

Is there anyway to disable iMessage without completely wiping the phone clean? i switched to android and can not receive messages from iPhone users.

i switched to android and the phone company disabled my iMessage. but about a week ago i logged into a mac with my user id and now i can no longer receive text messages from iPhone users. it gets sent to the iMessage on my mac. how can i disable it completely without wiping the phone

See this support document for help. Can’t receive text messages on a non-Apple phone

New phone - can't receive texts from iphones

Hi all. I've just bought a new phone (non iphone), I've followed the instructions to turn off imessage but I still cannot receive texts from anyone with an iphone. Does anyone know of anything else I can do? Thanks in advance

Not sure what "instructions" you followed, but see this:
Howto: Deactivating iMessage on lost or sold iPhones

Cannot receive MMS from iPhone

Hi, I have and iPhone 4 with the lastest iOS. I sent MMS to my friends that are out of the United States, and they can't receive it, what they get is a message that asks them to view it online. I heard the problem might be the size of the MMS I sent, but I can't figure out how to set my MMS size limitation. Pls help.... Thanks!

I was h ing the same problem and a friend told me to check and see if I have my cellular data on which I didn't
Its under settings>general>network>cellular data
Hope it works for yu guys!!

I switched from an iPhone to a Droid and can't receive texts from iPhones now, help?

I switched from my iPhone 4s to a Droid and I do not have that phone anymore. I can not recieve texts from anyone with an iPhone and can not get in contact with my girlfriend or siblings now. I think their phones are trying to send their texts as iMessages to my phone that does not recieve iMessages. How can I just delete my Apple account and recieve texts again?

Sounds like you didn't turn of iMessage on your iPhone before making the switch. If you registered your iPhone with Apple using a support profile, try going to https://supportprofile.apple.com/MySupportProfile.do and unregistering it. Also, try changing the password associated with the Apple ID that you were using for iMessage.

HT4993 I have switched from Iphone to galaxy and I can't receive messages from anyone using an Iphone. I have contacted sprint and they thought they resolved the issue, but I still can't receive messages from iphone user. How can this be resolved

I am having trouble receiving messages from friends that are using Iphone. I recently switched from Iphone to Galaxy Note 3

http://support.apple.com/kb/ts5185
You'll need to contact Apple Support if you no longer have the iphone.

Switched to Android but still can't receive messages from iPhones.

When people with iPhones try to text me, it sends as an iMessage but says "message not delivered". I have done the following:
-Disabled iMessage on my iPhone 4S and Macbook
-Disabled my phone number from my apple id
-Unregistered my iphone from my apple id
-Had people delete their convos with me and start new ones using my phone number instead of my contact name
And peoples messages still (do not) send as iMessage. I'm lost. Apple's support was useless, they wanted to charge me $35 for support (I didn't). I'm super frustrated and I'm done with apple. But has anyone else had this exact problem and fixed it?

I don't see this as an issue with Android at all. If it was an Android issue then why would the messages still send as iMessages? And I'm not here to argue which phones better and blah blah blah because frankly, I don't care. I just want to be able to receive texts from pople with iPhones.

Iphone 4s can't receive MMS from any phones

Would anyone know if I need to activate some Iphone 4s settings to receive pics thru MMS?

You should not have to. Check with your carrier to make sure your account is properly provisioned.

Disabled iMessage, now can't receive texts from iPhone users.

My sister-in-law has been going over her data plan, and we determined that iMessgae has been playing a role in this. Even though iMessage provides free text messaging, it still uses data and my SIL took advantage of her unlimited texting plan back when it was sms. thoudands of messages. So now that iMessage was introduced she has been going over her 2gb data limit. iMessage is not the sole reason, but at 300-500 mb a month in message data. Reducing that will help.
I instructed her how to diaable iMessage so all texts are send and received as SMS/MMS. She can send sms messages fine, but when someone tries to respond from an iPhone with iMessage, she doesn't recieve them. What do we need to do to fix this?
Thanks in advance.

Hi dinumolo!
Here is an article that will help you troubleshoot this issue with your ability to receive SMS messages:
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
To resolve issues with sending and receiving SMS, follow these steps first
Go to Settings and turn airplane mode off.
Verify that you have a cellular network signal in the status bar at the top left of your iPhone. Learn more about troubleshooting no service if there's no signal.
Restart your iPhone.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Reseat your SIM card.
If you are still unable to send or receive SMS, follow these steps
Make sure that the contact who's trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that you are using the area code with the contact's phone number. When sending messages internationally, you also need to use the contact's international code.
If using a "Pay as you go" SMS plan, it needs to have enough available balance. Contact your carrier if you're unsure of your SMS plan or the available balance.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and re-create the contact from the Contacts application. Create a new message to the newly created contact and try again.
Back up and restore your iPhone as new.
If your carrier has recently ported your phone number, the porting process may not be complete. Contact your carrier to confirm that the porting process is complete.
Contact your carrier to confirm that you are provisioned for sending SMS and are in an area with cellular coverage.
Contact your carrier to verify there are no blocks or filters placed on your wireless account preventing you from sending SMS.
Thanks for using the Apple Support Communities. Have a good one!
-Braden

Upgraded from iphone 4 to galaxy S4 now I can't receive texts from iphone users. Verizon Store employees are useless

I wish I would have known how bad this problem is before I upgraded. Verizon is very much aware of the problem but says its not their problem. They sold me the phone fully knowing this problem existed and never mentioned a thing to me. I am furious! I've tried unregistering the phone, changing the password on iTunes, deleting the contact and re-entering it. The only way I can get a text through on this phone is by turning off imessage before sending a message every time or sending it from a non-iPhone.

Hi finsup317,
Let's get your text messages flowing! If you have access to your previous iPhone please ensure that it is connected to internet via WiFi so that changes will sync with you Apple ID. Now go to Settings>Messages>Move iMessage to off. If you have other Apple devices (iPad, iPod, etc.) registered to same Apple ID as your phone, you need to deactivate iMessage on all of them, otherwise your messages will continue to go to your Apple ID instead of your new phone.
If you do not have access to your previous iPhone go to http://supportprofile.apple.com/MySupportProfile.do Log in with your Apple ID and password. Select the product you need to de-register (your iPhone, for example). Click ‘Unregister’. You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.
**Important ** by unregistering your iPhone from your Apple ID through the Apple site, it won’t have access to the App Store or content you’ve purchased unless you reregister it.
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

Can't receive MMS from iPhones

Similar Messages

Maybe you are looking for