Can't receive multimedia messages

I have never been able to send or receive multimedia messages in the city where I live. I know that it is not my plan preventing me from receiving media messages because I can get them when I am in another city. I live in an area that is under extended network, so I had assumed it was because of the extended network that I couldn't send and receive them. But, my friends and family who also have verizon, and some of them have the exact same phone that I do, can send and receive media messages with no problem. They can be sitting right next to me, with the exact same phone and same type of plan, and receive picture messages when I can't. Does anyone know how to fix this? I've tried updating my towers, but I can only do that when I'm in a bigger city...it won't let me do it from my house. Help!

Hello Mcsomething,
I understand your frustration with using the multimedia messaging services on your phone. I would feel the same way. I am more than happy to assist you with this concern and provide a resolution. I have sent you a private message, and once I receive a reply, I will be able to reach out to you personally for troubleshooting.
Thank you!

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If your query is resolved then please click on “Accept as Solution”
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Can't receive multimedia messages

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