Can't receive or send photo's in text messaging

Hi,
I need some help here...I have a MotoG that I just purchased. I have unlimited text and calls and plenty of data. I am connected to 3G network. But I can't get or send any pictures!!! I get an error message that reads, "cannot download message". So frustrating!! My wife has the same phone and has no problems! I have tried to power off and restart but it didn't do anything. Please advise!!!

Help is here, aaron042! I understand the importance of being able to send and receive picture messages so lets see what can be done to fix it. Have you tried to delete the text message thread and sending message again? Does this happen with every message? Share additional details so that I can better assist.
Thank you,
LenaA_VZW
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Message was edited by: jerryfromfirestone

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