Can't receive pictures via email anymore ???

Hello ! I purchased my mom an iPod Touch 4th gen (the one with facetime?) so that she could Facetime with my children AND receive pictures from us and have a mobile photo album....like every grandmother should !
I have always emailed her my photos either directly from iPhoto or through Mail program on my MBP. She has never had any problem. She would download the pictures to her albums and be showing off her electronic brag book in minutes.
All of a sudden, in the last month or so, when I email her a picture she only sees a blue question mark where the picture should be. She is unable to click on it, she cannot choose to save, download, etc.
I can't tell you which iOs she is using right now, but it is definitely the one that came WITH the iPod, because she doens't even hook it up /sync it to her computer. All content basically comes from me
Can anyone figure this out ? I have scoured these boards and the web and can't find any answers. A tad frustrating since she is thousand miles away.
Thanks.

Just go though the basic troubleshooting steps. If a restore does not work, it may be a hardware issue.
Basic troubleshooting steps.
Note: It could be an issue with the mail server. You might try adding a different account and testing that first.
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