Can't receive PIN number on Mac

Using the Mac Eprint application, I can't receive the PIN number when I add a new printer. The "e-mail sending" remains on the screen, but the printer receives no e-mails and doesn't print the PIN code.
This persist from 3-4 months. It is very important to make working this remote printing app, please help me, thank'you.
Normally sending files to the printer as attachment works.
This question was solved.
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Hello @MediAlps ,
Welcome to the HP forums.
I understand that you are having problems receiving the pin for the ePrint application.
I would like to help.
It sounds like you are trying to have the pin sent to the printers ePrint address.
I am not sure why but this normally does not work.
I would have the pin sent to an actual email address.
If the pin does not arrive in 24 hours I would call the Cloud Services department.
Please call our Cloud Services at 855-785-2777.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
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Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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