Can't receive pix messages. States "Download Unsuccessful"

My son just got a Droid Charge yesterday. I have a picture on my phone that I'm trying to send him (my phone is an Env3). Everytime I try to send him a pix message he receives the message but when trying to view the picture it says "Download Unsuccessful." I can send the picture to other people with other phones and they get the picture just fine. I see this addressed in some other threads but they are old and no resolution was found that I can see. I have a hard time believing this 4G top of the line phone can't receive picture messages. Thanks for your help.

Sorry you're having a problem receiving messages. It appears to me that the receiving phone (DROID Charge) has a restriction or blocking feature on the account that is preventing it from receiving Picture Messages. Since you are able to send pictures to other devices without incident, this would not be a network issue, nor a problem with your phone.
To address your concern further, please PM me with the Charge's wireless number and the last four digits of the SSN (or Tax ID if applicable) on the account. I'll be happy to review and resolve this for you. Please also provide a contact number and a good time to reach you when you will have access to the Charge so that we can test after making corrections.
Thanks for your post and we look forward to resolving this for you.

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Hi..
Assuming you are using Safari ...
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shutdown - restart didn't work
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Can't receive pix messages. States "Download Unsuccessful"

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