Can't receive text msgs from other carriers

My carrier is Verizon, and I'm able to receive text msgs from other Verizon carriers. But my problem is that I can't receive text messages from other carriers, such as Tmobile. They can receive my text messages though. I have tried restarting, shutting down and reopening the phone. I've tried calling support, and I logged a ticket. Any idea what to do?

Hello and welcome to the forums;
I would let Verizon follow up on the ticket you opened with them. Does the incoming text never show up at all? Were you ever a customer of another wireless company and either migrated to Verizon or bought out by Verizon (such as Alltel)? Were you able to get texts on your last phone or is this your first Verizon phone?
Let us know how the ticket goes,
TreoAide

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