Can't redeem code

Trying to redeem code, using windows 8.1, newext version of iTunes. When I click Redeem having entered code, it turns red with a message just beneath the code box to set up 3 security questions [I have security question set up but it never asks these questions] and the login box appears. This repeats infinitely though I am logged in/log in and out correctly repeatedly. I've not tried to redeem codes before but have bought and downloaded without this problem, last time some months agao. restarting computer/resetting password/ uninstall and reinstall of iTunes all change nothing.
There is an iTunes help page if you're repeatedly asked for password which gives bogus instructions, eg first step win8 says move cursor to upper right and open control panel - there is no option there for control panel. Etc

Hello, npono2.
Thank you for visiting Apple Support Communities.
If you are having issues redeeming an iTunes Gift Card or code, here is an article that you may find helpful. See the section labeled Contact iTunes Store Support.
If you can't redeem your iTunes Gift Card or code
http://support.apple.com/kb/HT6021
Cheers,
Jason H.

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