Can't redeem or install OS X Mountain Lion

I recently purchased the Mountain Lion Software using my personal Apple ID. Soon after, Apple contacted me via email asking me for my business name and email, which I provided. Now that I am on my MacBook, I logged on to the App Store using my personal Apple ID (the same account I purchased the software on) but it is not found in the Purchased section of the App Store. I do not have an Apple ID under my business email. Where do I find the OS X Mountain Lion Software I have purchased?

Troubleshooting and a contact link to App Store support.
App Store Support

Similar Messages

  • Can I redeem the $20 after purchasing Mountain Lion for my new Macbook Pro

    Hey there, I purchased a Macbook Pro in late June 2012, reading the redeem page for Mountain Lion 2 weeks ago it stated to come back after making a purchase of Mountain Lion, so I purchased the update and now realised i could of downloaded it for free, is it possible to get a rebate from Apple, or did I just waste $20????

    Apple most likely won't give 20 dollars of store credit....you can always call them but I doubt they will let you redeem...in the end they want your money..

  • HT204266 I can't redeem my mac os x mountain lion. The app store refuses to sign me in despite typing in the right password

    Can't download

    For Philippines : http://store.apple.com/1800-1651-052...umber=MD202Z/A
    For other Asian Countries: http://www.apple.com/asia/macosx/uptodate/

  • I have installed mountain lion on my early 2009 macbook (not unibody) and it is terrible, it's like owning a windows pc again (almost) What can I do? I paid for mountain lion, is there any way of giving it back and getting a refund?

    I have installed mountain lion on my early 2009 macbook (not unibody) and it is terrible, it's like owning a windows pc again (almost) What can I do? I paid for mountain lion, is there any way of giving it back and getting a refund? obvisoulsy after unintalling it. I couldn't see any reason why it would be bad for my particular macbook, and it downloaded without a problem.

    In what way is it terrible? Mountain Lion is pretty stable. If you are having problems, most likely they are unique to your particular system and can be fixed. If you don't like some of the new features, that does not constitute reason for a refund.
    If that does not suit you, you will have to discuss a refund with Apple, as they are the only ones who can say. Note that the App Store terms do say that all sales are final, so you are not guaranteed a refund, especially since whatever problems you had are not due to defective software.

  • Can I dual boot snow leopard and mountain lion if I've installed boot camp on my drive

    Can I dual boot snow leopard and mountain lion if I've installed boot camp on my drive

    Yes as I said before. If your model Mac came with Snow Leopard and you are now running Mt Lion and have Windows installed in a Boot Camp Partition all you have to do is make the Mt Lion partition smaller, take the free space and make it another Mac partition and you should be able to install Snow Leopard into that partition.
    I have Snow Leopard, Lion and Mt Lion installed on my MBP. No Windows in a Boot Camp partition because I run Windows XP in a Virtual Machine on both Lion and Mt Lion.

  • Cannot install mountain lion. error "This copy of the Install OS X Mountain Lion application is damaged, and can't be used to install OS X."

    cannot install mountain lion. error "This copy of the Install OS X Mountain Lion application is damaged, and can't be used to install OS X."

    You do meet the hardware requirements. Otherwise you wouldn't have been able to purchase ML.
    If you're connected wirelessly to your router, connect with Ethernet.
    If you're connecting through a proxy, connect directly.
    Boot in safe mode (shift key down at startup) and try again.

  • HT1338 After I installed OS X Mountain Lion system, I can't use my Safari to log into my online banking and some other websites which require passwords. Can some one please help?

    After I installed OS X Mountain Lion system, I can't use my Safari to log into my online banking and some other websites which require passwords. Can some one please help?

    It could be browser incompatibility or something else. When you say you can't log in, what happens? Is the bank website generating an error saying you're not using a supported browser? Does the login form for your bank account display as usual, but once you submit the form to log in it doesn't work? Give me a specific step-by-step of what you're doing, such as...
    1. I load bankofamerica.com
    2. I type in my login
    3. When I submit, the page does nothing
    Obviously that may not be your issue, but giving us details like that will help us come to a quicker conclusion.

  • This copy of the Install OS X Mountain Lion application can't be verified. It may have been corrupted or tampered with during downloading. Dr Nir Hus

    Downloaded latest OS X and installed on my Mac Book Pro (early 2008).  No problems.
    Then attempted to install on my Mac Mini 2011 and continuously getting the following message:
    "This copy of the Install OS X Mountain Lion application can't be verified. It may have been corrupted or tampered with during downloading."
    I noticed that I am not the only one...
    Anyone with a solution.
    So far all I see are various attempts by people, some successful others not.
    This should not be a frustrating complicated ordeal!!!
    Dr Nir Joseph Hus MD., PhD.
    General Surgery,
    Trauma Surgery Critical Care.

    Yup, the safe mode/repair/redownload/install finally solved it - had to do it after midnight as all the 4gig downloads have already trashed my 60gig internet limit for this month, installed REALLY slowly bugt eventually at 0330 i had working Mountatin Lion on my Macbook.
    This has to be the most tedious upgrade, Mac OR Windows, I've ever done. Takes me back to inserting 15 floppies for sheer inconvenience, and from the numbers reporting this problem, it's more than an occasional glitch. And for some reason the download always fails if left unattended, even if all the sleep modes, etc, are negated.
    3/10 to Apple this time around.

  • I can't install OS X mountain Lion to my macbook pro. It says when I'm trying to choose the disk, (This disk is used for time machine backups'. What can I do about it? thanks!

    I can't install OS X mountain Lion to my macbook pro. It says when I'm trying to choose the disk, (This disk is used for time machine backups'. What can I do about it? thanks!

    From the Finder's Go menu, choose Computer:
    Double-click your hard disk icon. It is usually named "Macintosh HD":
    Look for this folder:
    Drag it to the Trash.

  • This copy of the Install OS X Mountain Lion application is damaged, and can't be used to install OS X.

    This copy of the Install OS X Mountain Lion application is damaged, and can't be used to install OS X.

    I attempted to burn a DVD of the installer, but that didn't work (files are too big).
    Also grabbed the ESD from inside the package and it started to work, then hung on the "installing" screen.
    Here is how I finally solved the problem after redownloading it 4-5 times:
    Put my MacBook Pro into target mode and used my Mac Mini to install Mtn Lion.
    At first the installer balked saying it wasn't signed right or some such BS. I tried again and it worked fine. I now even have a recovery parition which I didn't have before.
    So in the end I have no idea what the problem was but it was not:
    A proxy error corrupting the download
    A corrupted download of any kind
    Permissions errors
    Hard drive errors
    Incompatability with RAM or my hardware
    Incompatibility of my partitioning scheme
    I think there is a bug in the "pre-flight" checks the installer does prior to doing its job.
    Rich

  • I have tried to install OS X Mountain Lion on a Mac book 2009 and when it gets to showing fully installed it seems to freeze and go into minus time of installation.can anyone help?

    I have tried to install OS X Mountain Lion on a Macbook 2009 and it has gone past its install time into the minus time.do this twice it wont install
    Help
    Thanks Guys

    Negative numbers on the installation progress bar can happen. Just let the installer end.
    Those negative numbers do not mean something is really going wrong.

  • Can't use parallels desktop ver.7 after installed OS X Mountain Lion

    Dear All
    Everyone has solution to fix this issue ? I can't use the parallets desktop ver.7 after installed os x mountain lion.
    Please advice.
    Thanks & regards

    Hi,
    Make sure you have the most current build of Parallels 7 - it works well fro me, and the other poster, so unless you have some lind of issue internally, it should work for you.
    Try doing a repair permissions from Disk Utility. I needed to do that to get Quicken Essentials to work.
    Cheers,
    M.

  • Can't install mac os mountain lion uising

    can't install mac os mountain lion uising cd

    Mountain Lion doesn't ship on any media and is too large to fit on a CD.
    You must purchase it using the App Store and it downloads over the Internet.

  • Can i install os x mountain lion in apple retailer store instead?

    I live overseas and i don't have broadband internet access.
    Can i just simply bring my macbook pro late 2011 to apple retailer store and ask them to clean install OS X mountain lion?
    i have backed up everything that i need though..

    you can most definitely walk into your Apple Retail Store and use their internet! Apple is very cool about those things. I've seen some people just stand and browse the internet for hours while I'm getting something repaired or buying something there. They really don't care. They want you to be in there.
    make an appointment to see if they can't assist you further, be sure to bring an 8gb storage device if you want to do a clean install.
    if you are using time machine, make sure you verify your backups by holding option and clicking the time machine icon in the toolbar and then selecting Verify Backups.
    Be aware that if you plan to just migrate your former backup to ML that a clean install is unecessary and you can just do a regular installation ontop of your system as it is now.

  • Can i install os x mountain lion in another macbook air with my apple id?

    Can i install os x mountain lion in another macbook air with my apple id?

    It depends. If you purchase an OS upgrade it can be installed on up to 5 devices that are registered with your ID. However if you purchase a computer with that OS you cannot install it on other computers you own. The OS that comes with your computer is tied to the computer and not your ID.

Maybe you are looking for

  • Mac osx 10.9.4 slow startup

    Please help shorten startup time. Takes 87 seconds from account/password login until desktop loads and even more time for applications to start. Equipment = Mac Mini (late 2011) running Mac OSX 10.9.4 2.3 with GHz Intel Core i5 and 16 GB memory and 5

  • Purchase Order Tax Code

    Dear Experts, I just run MRP Procedure and generate Order Recommendations. In Order Recommendation created Purchase Order and got message as P.O. sent to approval. All is going well but there is one thing I just want to clarify that How can we update

  • I had iphone 3g and want to know if this iphone international or locked

    Hi can anyone help me i had iphone 3g the fcc id: bcga1303a ic id:579c-a1303a i want to know if this iphone international or locked and thank you <Re-Titled By Host>

  • Crash report each time I download Aperture

    I purchased Aperture a few days ago. The download completes properly but when I try to open it, I get a crash report. I get this result each time I've downloaded. Can anyone suggest what I should be looking at? I've downloaded a few other (non-Apple)

  • Adding a foreign key constraint..........

    Hi, I have a table (num of rows 60,00,000). I am adding a foreign key constraint through alter table option but it is taking very long time to complete... Any other methods to enhance the performance......