Can't register my paid for acrobat X Pro Mac

have my serial number. serial number upgrade window says " this serial number is not for a qualifying product. Please choose the one you own and enter it''s serial number." Well, that's all I can do! I upgraded to Yosemite, and reinstalled the Acrobat x pro from the download window on the adobe site. It installed smoothly but I can't use it because I can't register it. Now what?

The serial number is an upgrade. You just need to prove you are eligible (qualified) to use the upgrade. You do that by using the serial number of the OLDER product when asked. So you enter BOTH serials. Be sure to keep them both forever, along with archiving the downloaded installer, since there is no guarantee you'll be able to download it again to reinstall.

Similar Messages

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  • Can I register to Metalink for personal use.

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  • I paid for acrobat over a year ago and my PC crashed yesterday. How do I reinstall it with out having to pay again

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    download and install using your serial number,
    Downloads available:
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    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
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    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • OSX 10.9.2/paid for Acobat XI Pro directly from Adobe for windows/English 24 hrs to process order?

    I paid for adobe xi pro today directly from adobe.  Had licensed version that expired.  Got email with Serial Number and for Windows/English version.
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    AA XI purchase is separate from CC. If you got the serial number, just get the download from http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html and install it. Please make a copy of the install file in case you need it in the future (it may not always be available).

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