Can't register pc for comes with music.

I've got a comes with music subscription that started in August.
I recently upgraded my pc to Windows 7 and have come to register this pc with Nokia, but I keep getting error pages (no specific message given, just an error). Do I have to wait 90 days from opening my account (which is 3+ weeks away) or is the service just down?
Disappointing and it goes to show why there hasn't been mass adoption of this DRM-ridden product.

Hi,
you can also try to recover your content from the Music Vault My Account > Music Vault. If the 'Change registered device' option is greyed out, this means that you have changed either your PC or mobile within the specified 90 days. If the application has been installed but the application updates have not been accepted, download the latest version to be sure that it is compatible with Comes With Music.
hope this answers your question..

Similar Messages

Using a different handset for Comes with music?

I ve just received my upgrade a 5800 comes with music edition,my wife has a n95 8gb normal edition and i was wondering whether i could let her have the code for the free music as she d make more use of it than me?
Could i register the N95 to use the free music instead of the 5800?

Hi,
you can also try to recover your content from the Music Vault My Account > Music Vault. If the 'Change registered device' option is greyed out, this means that you have changed either your PC or mobile within the specified 90 days. If the application has been installed but the application updates have not been accepted, download the latest version to be sure that it is compatible with Comes With Music.
hope this answers your question..

Help. My new "Comes with Music" 5630 is not accept...

Hi All,
Hope you can help. Just bought a "Comes with Music" edition 5630 from the online Nokia store. However I cant register at the Music Store for "Comes with Music" as it says the phone is not "Comes with Music Compatable"??
I have also tried registering from the Phone directly and get the same error message.
Any Ideas?
Stuart

Hi! I'm also having Exactly the same problem with my Nokia 5310 Comes With Music.
I logon using the Pin number but The Registration program says my Device is not COmpatible with Comes With Music.
i'm really irritated!!!!!!!!!!
ANd Nokia don't have any custome service outside 9-5pm Monday to Friday!!!!! GRRRRRRR

What is PINless comes with music activation ? Plea...

ok, so the new firmware v30 gives Nokia N86 users the benefit of a so called PINless activation possibility for" comes with music" service. what is that and how to use it?? Thank you in advance
nokia N80-->nokia N82-->nokia N86

Comes WIth Music PINs are not actually linked to the device IMEI.
The Comes With Music service used a database of the IMEI numbers of all phones sold as part of CWM packages, when you begin the process of creating a CWM account, a check is made via the internet that your IMEI is on the CWM database (this is why you cannot proceed with registration via PC unless you connect the phone by USB cable). Once the check is made, you have the choice to create a new account or add your CWM subscription to an existing Nokia Music account. THe third and final stage is where the PIN number is requested.
Your device IMEI is validated well before you enter the PIN, the PIN is an additional security measure.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Comes With Music - "Unable to acquire license" err...

I have a N97 with Comes With Music. Since the past week, I have been unable to download tracks from the Music Store. I log in to my CWM account as usual, but everytime i click on the download button after selecting a track, it just gives me the error message "Unable to acquire license".
Anyone else experience this problem? How do I fix this?

missmiami wrote:
Can anyone help please. I have a new nokia 5310 CWM but I can't xfer my music off my laptop onto it. I lost all my original downloads cos my original CWM phone broke. My subscription has expired but I am still entitled to the tracks on my laptop, plus I pay insurance on my phone, which surely means I should be able to have my old music on my new phone, at the moment I'm worse off
Provided that your new device is a Comes With Music-compatible device, you can have your account transferred to the new device, you need to contact your local Nokia Care helpline and ask for the registered device to be changed. You will need to provide your music store username, the old IMEI number and the new IMEI number.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Comes With Music membership extension

I have been a satisfied (most of the time) subscriber to Comes With Music membership (UK) since 26 Ocbober 1969. On 26 September 2010 I got an e-mail from "The Comes With Music team" ([email protected]) which I have pasted below.
-------------quote
Hi tonyarro,
Your Comes With Music membership is about to end on 26/10/2010. To continue getting millions of free tracks from Nokia Music Store, you just need to renew your membership by buying a new Comes With Music edition mobile. There's no need to wait - when you renew, your new membership period is added onto the time you've got left on your current membership. Click here to renew now.
What's more, there are exclusive offers on new Comes With Music edition mobiles, just for members. Take a look at all the latest deals here.
Remember, even if you don't renew, you keep all the music you've downloaded so far and can continue playing it on your registered Comes With Music mobile and PC. But after 26/10/2010 you'll have to pay for any new music you download. So don't miss out on all the new releases or classics from the massive Nokia Music Store catalogue - renew today!
All the best,
The Comes With Music team
-------------unquote
So I "needed" to buy a new mobile. The "exclusive offers" were two choices, a 5800 at UK Pounds 249 or a N97 mini at UK Pounds 409. I already use a 5800 and the N97 costs more than I care to pay for a 'phone.
By accident, I discovered that T-mobile UK are currently selling a PAYG 5230 Navi CWM at UK Pounds 99.99. Quite a bargain, so I bought one.
Now I am going round in circles on the Nokia/Ovi websites and in Nokia Ovi Player on my PC trying to enter the activation pin. All the instructions no longer work with the current Player. The only working option is to create a new account and allow my present account to expire. I am reluctant to do this because it seems likely that I will also have to buy a new PC if I want to keep and play the music files that I have already downloaded (only 61.2GB).
In the process of going round in circles I discovered a hidden option in the Nokia Ovi Player menu - Account/Music Account/Extend. I could have bought a 12 month extension to my existing membership for only £34.99! I didn't "need" to buy a new mobile at all! No wonder the "Comes with Music team" don't have a return e-mail address if they just exist to drive sales by telling lies!
Anyway, I already have the new mobile and the CWM activation PIN. I realise that many forum members have more desparate problems than mine, but can someone on the staff please advise me how to extend my existing membership account using the PIN and new 'phone that I have already paid for?
Tony.

Sorry, I got it slightly wrong, it's £33.99, not £34.99. The whereabouts are in my previous posting. To repeat, within Nokia Ovi Player, on the top line click on account, then music account, then on the Extend green button and the message below appears. This might only appear when your subscription is due to expire within one month or has expired less than one month ago. This is obviously from the UK music store, (GB pounds) I don't know whether it is available in other Nokia territories. I haven't tried it - I found it too late. I now have a 'phone that I didn't really want and no access to transfer my existing music collection back and forward to my old 'phone or my new 'phone. This is by following the advice of the 'Nokia music team'. New 'phone = new account = new computer.
Extend your subscription
You can buy an extension here
£3.50 1 months for £3.50
£9.99 3 months for £9.99
£17.99 6 months for £17.99
£33.99 12 months for £33.99

5800 Comes With Music - library not refreshing!!

Hi everyone, I recently got a 5800 Comes With Music phone and registered the phone within the Music Store. I don't have a PC I can use so I wanted to use the phone to download music. I managed to download a couple of tracks and they were stored in my music library when I chose the 'Refresh Library' option. However, the next batch of songs I downloaded show as complete in the 'My Downloads' section but when I go into my music library and try to refresh it, it just says '0 Files Added'. Why is this? I'm not doing anything different to what I did the first time, yet whatever I try, I can't add the latest downloads to the library. It's driving me mad!! Has anyone had the same problem? Am I missing a step - I'm literally selecting download, waiting for it to complete then going to the library and choosing refresh.
Thanks!

Hey man, yh i'm afraid i'm having the same sort of problem as you.
I've bought and downloaded new songs off of the internet and have tried to put them onto my phone with little success.
Originally I got all but 1 song off the album into my library, through bluetooth, but when i came to play them later in the day (even though they were working earlier) they couldn't find the files and therefore were useless.
I tried, when I got home, to put them on later through the applications you download through your PC (like Nokia Suite and Nokia Music) and seemed to get them on fine but when I looked for them in my library they weren't there.
It seems like they are happy for you to put it on to your phone so that you can find the file in File Manager but won't let you put it in your library.
Sorry I couldn't give you any help but I thought it would be a good idea to put my problem up on here as well.
Good Luck mate

Comes With Music no Play Rights

I've just bought a 5310 pay as you go Comes with Music package, everything installed without a problem and I can download whole albums - however I can't play anything on my registered pc and I can't transfer to the 5310.
The properties on the the downloaded music files show no play rights and I get an Unexpected error CD002781 whenever I try to play anything. The Music application says the PC is registered. Has anyone else had this problem?
Solved!
Go to Solution.

Could you try to reset the DRM folder on your PC?
Before you proceed with the following, please note that you will lose the licenses for all Windows Media DRM content when resetting your DRM folder for any
The Comes With Music content will be able to get another licenses from the Nokia store, so that will not be a problem.
To reset the DRM folder do the following (intructions for vista and XP from www.music.nokia.com/support):
If your computer has Microsoft Windows Vista:
To reset the DRM files on your PC, first close Nokia Music if it is running, and do the following:
1. Select Start > Computer > Organize > Folders and search options.
2. Select View > Show hidden files and folders.
3. Unselect Hide protected operating system files/folders and Hide extensions for known file types.
4. Locate your DRM folder. The folder is located at C:/ProgramData/Microsoft/Windows/DRM. If you cannot find the DRM folder, go through the steps above carefully, and ensure that the correct options are set.
5. Rename the DRM folder "DRMBACKUP".
If you now attempt to play the DRM protected tracks from Nokia Music Store, your system will perform a security upgrade, which resets all the necessary DRM files. Each track requests a new license when you first play it.
After going through these five steps you should be able to play your tracks.
If you computer has Microsoft Windows XP:
To reset the DRM files on your PC, first close Nokia Music if it is running, and do the following:
1. Select Start > Run, type "control folders", and press Enter.
2. Select View > Show hidden files and folders.
3. Unselect Hide protected operating system files/folders and Hide extensions for known file types.
4. Locate your DRM folder. The folder is located at C:/Documents and Settings/All Users/DRM. If you cannot find the DRM folder, go through the steps above carefully, and ensure that the correct options are set.
5. Rename the DRM folder "DRMBACKUP".
If you now attempt to play the DRM protected tracks from Nokia Music Store, your system will perform a security upgrade, which resets all the necessary DRM files. Each track requests a new license when you first play it.

N8 Comes With Music Downloads

I first had a 5800 Comes With Music. This was good, I downloaded the songs I wanted, no problem. I then progressed onto an N8. Transferring the music-while I still had my Comes With Music contract-was fine, however, I had to verify that every song was indeed mine, proving this with every single song. I then had my phone put in for repair, during which time the circuit board was replaced, effectively branding it a new phone. When I try to transfer my music now-the contract is over-it says that I can't as this is no longer my Comes With Music device. I have now lost over 1000 songs! Is there any way to right this?
Solved!
Go to Solution.

@jk95 - Try if you can change your registered mobile from Music account settings in Music player; Account > Music account > Registered devices.
If not, contact local Nokia Care with your Nokia Music username and IMEI (serial number) of your device. You can check contact details behind Contact us (or Contact support) link up right in this page.
-ThreeOs

Access to Comes With Music downloads

Hi, I previously had a 12 month Comes With Music account with unlimited downloads. I have now got a new PC and have now got an internet connection on it and I was wondering how I can update my registered PC settings and access my music that I previously downloaded.
I have had a look on the Nokia MixRadio page but it is trying to charge my for downloading my music. Is there a solution to this as there is obviously a lot of music on there that I have legally downloaded.
I am unable to register this as a complaint via the Nokia Support online form as this requires an IMEI number. However the phone broke a few years ago which is why I need to use this method.
Many thanks
M. O'Brien
Moderator's Note: This post is edited. Publishing of any personal information is not allowed in the Nokia Forum.

@jk95 - Try if you can change your registered mobile from Music account settings in Music player; Account > Music account > Registered devices.
If not, contact local Nokia Care with your Nokia Music username and IMEI (serial number) of your device. You can check contact details behind Contact us (or Contact support) link up right in this page.
-ThreeOs

Nokia Comes With Music - Seriously, what?

It took me about 5 minutes after I opened the X6 package I recently purchased as I started regretting what I have done.
If this Comes With Music service would work, then I wouldn't regret it, as it was the dealmaker.
Current problem where it hangs. I launch Nokia Ovi Music Player, I have account in Nokia. I press "Join now!" button at the top left screen.
Next screen takes me to "Connect your Mobile Device" stuff. Finally, as I've connected, it takes me to a screen that tells me
"This Device cannot be used as a Nokia Music Unlimited mobile device"
"This device is not your registered Nokia Music unlimited mobile device".
How can I register the device as my Nokia Music Unlimited? Don't tell me I have to do it manually though the device itself? That would cost **bleep**loads of money again.
I certainly agree so far with everyone - don't buy nokia. The software people at Nokia are completely idiotic if things are this hard for someone who generally cuts things quickly.

@Mellowmen - You can try registering directly from device and it won't cost anything extra if done via WLAN or if you have unlimited (3G) data plan.
Otherwise you can contact local Care and they can sort this out for you. You can find contact details under Contact us -tab on top of this page.
-ThreeOs

I have a company Ipad that belonged to a deceased employee. no access to his icloud or appleID. how can I restore it for use with a new apple ID

I have a company Ipad that belonged to a deceased employee. no access to his icloud or appleID. how can I restore it for use with a new apple ID?
The apple ID was his personal account and can no longer gain access. Im sure I can get purchase recipts from the accounting department if needed. I tried to put the Ipad in restore mode and used itunes to "recover" the ipad but it still wont let me in because he registered the device with the "lost iphone" feature or whatever that is.

Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818
The Apple ID and Password that was Originally used to Activate the iDevice is required
If you do not have that information you will not be able to use the Device.

Comes With Music - Doesn't Work

Can anyone tell me how I can actually use the service I have paid for? Every time I try to join up, the Nokia Music Store application crashes. If I try and sign in to the Nokia Music Store with the phone connected, it crashes. The PC suite works fine by the way and the Music Store works fine without the phone connected as I paid for a track to make sure it worked.
I have a 5310 and Windows Vista with the latest version of the Music Store software and have followed the instructions to the letter over and over.
Apparantly I can sign up from my device only there is no Music Store application on my phone. I have been through the help and support over and over again and have been through every menu and option on the phone but what I have on my phone is not what the support pages show.
And yes, the phone was bought specifically as part of a Comes With Music package. So all-in-all I am not impressed and unless I can get a solution within the next 2 days the phone will be going back for a full refund as I have not received the product, or the service, that I have paid for.
Solved!
Go to Solution.

Hi
try this patch for vista sp1
http://europe.nokia.com/A41447283#uniq=1230311349600&qt=crash〈=en&wsid=1008&comp=nokianokiamusicstor...(if you cant copy/paste url, go to this page http://europe.nokia.com/A41447283 and type crash in the search box)
You need to install the patch and this should solve problems caused by vista sp1

Comes With Music and (Finnish) Music Store

I have a Nokia N97 mini Comes With Music. There was an upgrade in Finnish Music Store in yesterday (09.09.2010). After that, I can not choose free downloads anymore. Somehow the "Comes With Music" button has disappeared, and every mp3 has a price. I tried to re-join to Ovi Music Unlimited but the client replies that I already have the Comes With Music rights. Any suggestions?
Solved!
Go to Solution.

I have had this exact same problem since mid-August some time. Been in contact with the Swedish Nokia Care people and they basically escalated it to some technicians in India. Still waiting for some form of response from them.
Also, can you transfer songs from OVI Music (the software I mean) to your phone? Because I can't do that either (I'm guessing because it requires that I access my account and get the DRM license - but like you pointed out, every mp3 has a price and there are no re-downloads available in my account anymore).
This is extremely frustrating. Sometime in June or July was the last time I could transfer songs from my computer to the phone (well, stuff I've ripped from my own CDs work fine of course, as well as songs that I've had on my phone prior to the CMW-MU switch).
"If the truth can be told so as to be understood, it will be believed."
-Terence McKenna

Keeping and using the comes with music license onc...

if i buy a comes with music phone, but the online service isn't yet available to my country, can i keep the license and use it once the service is available to my country?
Greece Nokia X6 RM-559 v40.0.002

Hi,
Most of the time, the reason behind this issue is that a user has 2 services subscribed into, a Comes With Music service and a Nokia Music Store Service. If you sign up and you are being charged, that indicates that you are on the Nokia Music Store.
The best way to make sure that you are logging in to the correct service, make sure to click on the Comes With Music button and then click sign in. If it so happens that after doing so, you are still being charged, it could be that the username and password for your Comes With Music account is different.
You can ask Nokia Careline to assist you in retreiving these information. You would then receive it thru email with the correct username and the temporary password. The information you need to provide the representative for them to be able to pull up your account detail are:
*IMEI
*E-mail address
*Mobile Number
Hope this helps.
Your Nokia Angel in disguise

Can't register pc for comes with music.

Similar Messages

Maybe you are looking for