Can't register premiere elements 13

I am connected to internet. Chat was incredibly unhelpful. I can't register the product, message says I'm not connected.

Hi Rich,
Kindly try the steps mentioned in the link below to register your product:
Adobe - Product Registration Options
Thanks,
Atul Saini

Similar Messages

  • I can not register premiere elements 12

    i have installed premiere elements 12 on my computer and it appears to have installed correctly. When I go to execute the file, it asks me to register the program and when I put in my adobe username and password, I get a continous hourglass circle and it is basically frozen. What can I do? I am running windows vista 64 and have been told this software is compatible with this operating system. Please help me!

    jmccartykc
    Thanks for the replies. Sorry that the news is not better.
    Yes, in a current thread, a user is having Premiere Elements 12 Sign In problems.
    Unable to sign in to Premier 12 with valid adobe ID
    Interestingly, you and Unable/lowengr have the program on Vista, you 64 bit, Unable/lowengr 32 bit.
    On might be quick to think Premiere Elements 12 - Vista problem.
    However....
    I have Premiere Elements 12 on Windows 7 64 bit and Windows 8.1 64 bit. And, I dread the thought of having to uninstall
    it since every time I have had to do that it was a major hassle at Sign In time. Success was found each time, but not without
    a lot of troubleshooting as reflected in the blog posts cited.
    If it would not jeopardize the timing for a product refund, you might consider trying to download and install the free tryout
    of Premiere Elements 13 from Adobe to see how it fares with your Windows Vista 64 bit computer environment.
    You realize that you are not using either 12 or 13 to its full potential in the Windows Vista 64 bit computer. In that operating system
    it is only a 32 bit application and running in the 32 bit compatibility mode of the 64 bit system. Significant resource issues related to
    getter a larger project done with resource demanding formats. Premiere Elements 12 and 13 Windows are 64 bit applications only when
    on Windows 7, 8, or 8.1 64 bit.
    Please review and consider.
    Thank you.
    ATR

  • On how many computer can I install Premiere Elements (one licens)

    On how many computer can I install Premiere Elements (one licens)

    number
    What are the computer operating systems involved? Are you installing from installation files (from online download purchase) or from installation disc
    (from purchase in boxed packaging)? Answers to those questions would probably get you the best possible answer to your question.
    If installation files.....
    You are not going to be able to install a Premiere Elements Windows purchased serial number on a Mac computer or a Premiere Elements Mac
    purchased serial number on a Windows computer.
    If installation discs...
    Box packaging typically comes with two installation discs....one for Windows and one for Mac. In this type of situation, typically you use one
    serial number for them both. If that is the case, then the following applies...
    Adobe allows you to use the same purchased activated serial number on no more than 2 of your computers. And, you do not use them at the same time.
    If you are dealing with two computers with the same operating system, then you should be able to use that same purchased serial number for that operating system on no more than 2 of your computers. Again, you do not use them at the same time.
    Please let us know if any questions or need clarification.
    Thanks.
    ATR

  • Windows\system32\QUARTZ.dll can't open in Windows.  Can't use Premiere Elements.

    I am looking for a way to get a solution to this error which keeps preventing me from opening my Premiere Elements 11 program.  I have previously used the program without any problems.  But last week I had a new HDD installed in my laptop (Dell Studio XPS 1640 running Windows 7 Ultimate 64-bit).  Now I can't open Premiere Elements and can't edit my videos. 
    When I try to open the program, I get an error which reads:
    Font Capture: Adobe Premiere Elements.exe - Bad Image
    C:\Windows\system32\QUARTZ.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original instalation media or contact your system administrator or the software vendor for support
    My computer technician did use an image of my laptop to transfer everything onto the new HDD.  I have no idea if that is relevant to this software problem.
    I posted this question previously and was directed to a link which instructed me to update my DirectX and other graphics drivers.  I did all that already.  I still can't open Premiere Elements.  I want to ask Adobe Support, but since they just launched Premiere Elements 12, I guess I no longer get direct support from Adobe? Not sure but that is how it seems to work.  I will try any advice given to resolve this issue, if anyone has ideas.
    Thanks!
    Janeen

    Did you try reinstalling as indicated by the error message?  Transferring images is not a good way to install Adobe programs.

  • How can i download premiere elements 10 and not 11?

    how can i download premiere elements 10 and not 11?

    Direct Download Link(ensure you read the very important instructions)
    Thanks
    Nikhil  

  • Can I download Premiere Elements 7 trial?

    Does anybody know where can I download Premiere Elements 7 trial? My school is using Premiere Elements 7 and I'm afraid I'm going to have compatibility issues with Elements 9 and 7.

    That might be a tough one, as PrE 7 is now two years and two versions old, I would anticipate that the trial downloads are long gone.
    Also remember, any Project done in any "trial" version will be watermarked, so you might not be happy with the results. This FAQ Entry will tell you more about the watermark.
    Good luck, and I hope that someone else might have a URL to the download, but I would not hold my breath, due to the age of that version.
    Hunt

  • I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.

    I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.

    goldstein
    Please define what you mean by
    I can not get Premiere Elements 11 to work on my Windows 7 , proffessional computer.
    Can you not install the program? If you cannot, how are you installing it, from an installation disc or installation files from Adobe? Are you looking at the tryout or a purchased product? At what stage of the installation are you blocked and with what messages? Do you have the anti-virus and firewalls turned off? Do you have another other computer protective software installed such as NetNanny?
    If you are getting through the installation OK, are you able to Sign In after the installation and restart of the computer?
    If you get into the opened project, when does the problem first manifest itself? Is the problem in a new project or in an existing one?
    Is the problem in one of the editing features?
    Is the problem in one of the export choices?
    Other?
    The answers will be in the details which allow us to help you.
    Thanks.
    ATR

  • How can I download Premiere Elements 11 on my new computer, since my previous computer broke down?

    This summer I bought and downloaded Premiere Elements 11 to my previous computer, which a few months later broke down.
    How can I download Premiere Elements 11 to my new computer?
    In my Adobe account, I see the product listed with the serial number - but the specific download is "not applicable"...

    Klavs Hansen
    Did you download and purchase the original installation files from Adobe? Did your old computer have a Windows operating system? Does your new computer have a Windows operating system?
    I suggest that you contact Adobe via its Adobe Chat
    http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up
    When the link opens, click on "I still need help." to bring up the Adobe Chat.
    Alternatively, you could download the files from the following and then insert your purchased serial number.
    http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
    Read the instructions carefully. In such a try, I am assuming that both old and new computers involve the Windows.
    ATR

  • I can't install Premiere Elements {new purchase} because of "Error 2350. 'FDI Server Error.'"

    I can't install Premiere Elements {new purchase} because of "Error 2350. 'FDI Server Error.'" I cannot "ignore"  I can only abort. Adobe says that my purchase is not supported even though it's new. Help anyone?

    Locoba
    What is the computer operating system involved? Can we assume Premiere Elements 12 as the new purchase? And, are you trying to install from an installation disc or from purchased online downloaded installation files?
    I have not run into Error 2350. FDI Server Error before, but here are some links that talk about Error 2350. Please see if any of them apply to your situation.
    http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html
    Not Adobe, Error 2350. FDI Server Error.
    http://feedback.bizagi.com/suite/en/responses/error-2350-fdi-server-error
    More details on your situation may help in fine tuning the issue specific to your situation.
    How are you installing?
    Are you installing to default location?
    Is antivirus and firewalls disabled?
    ATR

  • Can't install premiere elements shared technologies error

    can't install premiere elements because of shared technologies error

    Hi,
    Please restart your system and try installing again.
    If the error persists, please share your OS details and please share the logs from the following locations:
    %temp%\PREInstall.log, PRE11.log,
    Elemets11OrganizerInstall.log,
    Organizer.log,
    PDApp.log,
    amt.log
    oobelib.log
    C:\Program Files\Common Files\Adobe\Installers\<*PRE11*>.log.gz
    thanks.
    ~ Shefali

  • I can't open Premiere elements 13.

    I bought it and installed it, but when I click on it nothing happens, even if I try to open it as an administrator

    My PC a HP windows 7 Home Prem. does not seem to like Adobe Prem Elements  or Elements 13. I think its the software that has a lot of issues.
    I did gett it  running for a short time (but slow) when I restarted the PC in the morning it could not find  the  'path'.
    Adobe were no help. Looks  like I wasted my money.
    Original message----
    From : [email protected]
    Date : 16/02/2015 - 23:43 (GMTST)
    To : [email protected]
    Subject :  I can't open Premiere elements 13.
        I can't open Premiere elements 13.
        created by Tivers95 in Premiere Elements - View the full discussion
    I've reinstalled a load of times. My computer really doesn't like it.
    If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7200787#7200787 and clicking ‘Correct’ below the answer
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
    Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7200787#7200787
    To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
    Start a new discussion in Premiere Elements by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • Can't activate Premiere Elements 12

    Hello everyone.
    First things first. My operating system is Windows 8 (and I have a perfectly working internet connection)
    Now the problem:
    When I'm starting Premiere a window opens with the following text (translated from german):
    "login required
    you need to login to your adobe ID within 5 days and register Adobe Premiere Elements 12. otherwise the product can't be used anymore."
    On the bottom right of the window is a "login" button. When I press it a message appears (also translated from german):
    "connect to the internet and try again
    the computer is offline or the clock on your computer is set wrong by what a connection error is caused. A connection to the internet is required. please connect to the internet or set your clock to the correct time then try again. If the problem still isn't solved please write the Support."
    What I tried:
    I changed the time manually.
    I synchronised the time to all the different website I could choose (for example: time. windows. com)
    And went to the support site (seems like this often is an issue) and went through all the solutions but none of them worked.
    Two more Information, that may be important:
    I purchased a lot of other programs from adobe and they work fine. I can connect to my adobe ID without any problems.
    If something is unclear (because of my bad translation skills) just ask.
    Thank you for your help!

    Select a topic, then click I STILL NEED HELP to start Premiere Elements Online chat
    -http://helpx.adobe.com/contact.html?step=PRE

  • REGISTER PREMIERE ELEMENTS WITHOUT INTERNET CONNECTION

    PURCHASED PREMIERE ELEMENTS AND INSTALLED ON A WORKSTATION THAT CANNOT CONNECT TO THE INTERNET. I AM NOW FINDING OUT THAT AN INITIAL CONNECTION IS REQUIRED FOR REGISTRATION PURPOSES ALTHOUGH I PURCHASED THE PROGRAM. IS IT REALLY IMPOSSIBLE TO REGISTER WITH OUT CONNECTING THE MACHINE TO THE INTERNET?

    mattskj
    What version of Premiere Elements are you using and on what computer operating system is it running?
    Can you get your computer and Premiere Elements to a library which has Internet access or to an associate whose
    computer has Internet access? After the program activation (Internet Access), there will be a few features that will
    need activation (Internet Access) on a first time use basis (one example MPEG2 activation). Then you should be free of the Internet requirement for
    Premiere Elements unless you want to
    use features (YouTube..etc) that need the Internet connection to function.
    download any project assets designated Content Download (like disc menus, Instant Movies.....)
    ATR

  • Can't Open Premiere Elements Without Serial Code

    I purchased Adobe Premiere Elements at Best Buy and then put the software on my MacBook Air that is owned by the school. Over the summer that school erased everything on the computer so now when I want to open Premiere Elements, it asked for the serial code, which I no longer have. Is there anything I can do? Or am I going to get robbed 100 bucks.

    Loosing the registration code from any software is about the same as burning hundred dollar bills.  In this case a brand new copy of Premier Elements 13 is $60 for the DVD version.  B&H Photo Video
    That said, depending on how you registered the software, you may be able to get help here:  What are my contact options?
    Good luck.  Loosing your registration information frequently does not work out well.

  • I can not open Premiere Elements 9 anymore.

    Everytime I click on it to open it brings up a Debug Event that says "Premiere Elements 9.0 has encountered an error. [..\..\Src\EMS\WSEMUtil.cpp-602].  It has a continues button that I click on but nothing happens.
    When I got my computer Adobe Photo Shop Elements 9 and Premiere Elements 9 came already installed on it.
    It is a windows 7 (64) operating system.
    If anyone can help I would appreciate it.
    Thanks

    As John T. points out, an obsolete video driver can cause problems with PrE, including failure to launch. See this article for more info: http://forums.adobe.com/thread/948651?tstart=0
    I would also see this article for tracking down crashes and hangs: http://forums.adobe.com/message/2031203#2031203
    Good luck,
    Hunt

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