Can't register with CWM on device

Question

Hi,
I've been trying to register my 5800XM (latest firmware) with CWM Australia for days now, but I just can't get it to work. I've tried both the house WLAN (which the phone is correctly set up for - no problems web browsing/VoIP/podcasts/etc) and 3G as the net connection.
I run the "Nokia Musi Store" app on the phone, and  get a browser-like screen where I select my country (Australia). It then does one of two things:
1) most of the time, it does nothing for several seconds and then pops up "Music Store: Unable to perform operation"
2) much less frequently, it instead goes to a screen where I can enter information including the CWM PIN. If I then press "Join", it rejects anything I got wrong (eg. non matching password fields) and I have to do it again. If I didn't get anything wrong, though, it just does nothing for a few seconds (the 'Join' button is inaccessable during this), then the Join button comes back, but absolutely nothing else changes - no error message, no new screen, no UI changes at all in fact - it just looks like I never pressed "Join".
And because of this, I'm not going to be able to register within the 2 month limit (phone was a present, so sat with someone else for a while) despite starting well in time.
This is just not acceptable. And I won't even go into all the other problems I've had with both Nokia device and PC software in the last months. Suffice to say I'm a software developer, and I'd be embarrased if it were me.
Does anyone know a Nokia number in Australia where I can get someone to sort this out?
Thanks!

Answer 1

(I'm keeping a log of the events here, as I suspect it will be needed)
Still no call back by Wednesday Feb 24th so tried calling them again (1300 366 733 #4 #2).
Got through the menu system, the "we are very busy - consider calling back later" warning, and the lengthy queue wait to a man who was impossible to understand (partly because of the extremely **bleep** call quality).
I explained I called three days ago and hadn't received the promised "24-48hr" follow up call. He asked for the case reference number,  which of course I was neither given nor knew about. No problem, he found it from my return phone number. He went off to check, put me on hold, and I'm cut off. I waited 15 mins for a callback (he knew my number after all) but nothing.
So I called again. After another "we are very busy - consider calling back later" warning, and a lengthy queue wait I got a woman, who was a bit easier to understand. She looked me up from my phone number and found the problem report.
After putting me on hold for a few minutes, she very unsurely informed me that Comes With Music in Australia was "having a system update" and "not working at the moment".
I didn't believe that. I'd been having the same problems with the same behaviour, whether trying to register on the device or PC, for several weeks. Nothing ever seemed any different. I had once got a message about CWM/Ovi Music not being online when running Ovi Player, but not recently.
Furthermore I had, at one point last Sunday, tried another "clean" PC and phone just to see what happened. That is, I installed Ovi Music, connected up another 5800XM (a UK one, that time) and tried to register. That time it did actually do something, for once, returning with an error message that the connected phone wasn't a CWM device (true). But as soon as I went back to my own PC/phone, it behaved exactly the same again. Even after a complete reinstall.
So I asked how long it had been offline for, but she "didn't have access to that information". I asked how long it was going to be offline for, she ddidn't have access to that information either. I asked if she could confirm it had been offline since the previous Sunday, same answer.
I gave my reasons why it didn't seem a likely explaination to me, but was told she couldn't help and I should continue to wait for the "12 to 24 hour" elevated support return call, however long it took. I expressed doubt I'd get one at all, and reiterated my concern about the 2 month CWM registration limit, and got a vague (and hardly confidence inspiring) "oh that'll be alright".
So I will continue to wait. I might do some googling to see if this problem is related to the 40.0.005 firmware version, which both phones were upgraded to as I've found that that creates all sorts of other problems.