Can't reinstall clean copy of Acrobat.

CC sees it as installed and up to date, so won't allow reloading a fresh copy. Acrobat was corrupted and wouldn't update properly, so trashed it, and all associated files. But Creative Cloud app still sees it as "up to date" so will not allow reloading.
Running Mac with newest OS and all updates

Have you tried removing opm.db as mentioned in the kb. opm.db is present in user Library: http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html .
If still the same issue please navigate to:
C/Program Files(X86)/Common Files/Adobe/OOBE and rename it.
C/Program Files(X86)/Common Files/Adobe/Caps and rename it.
Download and install creative cloud desktop and look for Acrobat: https://creative.adobe.com/#products/creative-cloud .
Regards,
Romit Sinha

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