Can't reinstall CS3

windows crashed / reinstalled
reinstalled CS3 but couldn't "deactivate" so now won't let me run program
chat support tells me they can no longer help because it's old product... so now I can't use/reinstall CS3 or PS-CS3
ouch

That's simply not true.
Follow the on-screen instructions and call the number for activation when appears there.
Support can be slightly pig-headed when it comes to this, but don't take "we can't help" for an answer because that is simply NOT true.
I've had to be very stern with support when it comes to activation issues with CS3/CS4. But they can absolutely give you the proper codes to activate.
Support CAN help with activation for CS3, CS4, CS5, CS6 and CC. It's only CS2 and older they can't help with (because activation for these versions is not required any longer)

Similar Messages

  • Can't reinstall CS3.  "All Components Fail to Install"

    I had been running CS3 on Windows Vista 32. First received, out of the blue, the dreaded error that licensing had stopped working.  Was not able to rectify by the long list of ususual means.  Finally was instructed by adobe tech support to uninstall CS3 and reinstall.  Uninstall apparently successful (confirmed with Microsoft Fixit Tool that did find and fix some registry errors).  Can't reinstall CS3 either from DVD or from desktop.  Receive status report after install script finishes:  "All Components Failed to Install."  I have spent over 23 hours on this problem to no avail.  PLEASE HELP!

    Thanks for the reply, but I did all that already.  After much research and seeing what's worked for others, below is a rundown of what I've already tried...  (much of my process below came from http://na-na-sa-ra.blogspot.com/2008/06/how-to-re-install-adobe-cs3-after.html which I too had found and had hoped would help.)
    After attempting to uninstall CS3 from the control panel, I ran the Adobe CS3-5 cleaner, numerous times selecting various listed options during the script run.  After running each time, I ran the MS Fixit tool (http://support.microsoft.com/mats/Program_Install_and_Uninstall) that reportedly will "fix problems with programs that can't be installed or uninstalled".   After each run of the MS Fixit tool, I attempted to reinstall CS3 - the install script would run for a good long while, showing (slow) progression of a status bar, but in the end give a status report saying that all components failed to install.  Even though complete installation failed, Adobe CS3 would be on the list of programs in the control panel, so I would repeat an "uninstall" from the the control panel, and rerun the MS Fixit tool.  Sometimes the MS Fixit tool would find/correct problems, othertimes it would report that no problems were found.  I repeated this procedure for all the options given in the CS Cleaner Tool script without success.  Thinking it might be a problem with attempting to install from the DVD (which has never been a problem before), it was suggested to try installation from the desktop (copied all DVD files to a desktop folder).  Repeated the entire above process using the "desktop files" instead of the DVD.  No luck.  (...and phoning Adobe tech support was not productive - they sent me here to the forums.)
    Really appreciate you trying to help.  Have any other suggestions?

  • Required resources are missing.  Can't reinstall CS3

    I had to erase my HD.  When I tried to reinstall CS# I keep getting a message "required resources are missing"
    I've tried from my DVD and from a fresh file (2.3GB ); no luck.  Please help
    I tried to confirm the uninstall, but it was no help.

    rpaitich,
    There are quite different experiences with the seeming compatibility between Yosemite and the different CS versions,
    You may wish to roll back from Yosemite to Mavericks and wait to see whether your issue will be solved and reported as such.
    Weeding out in older plugins seems to have helped some in some cases. It also seems that JAVA Runtime may be involved, for some it seems to help to roll back to an ealier version, for others to update to the newest. And at least for some, it has made a real difference to download the JAVA from Oracle rather than from Apple.
    All the above is more or less hearsay so far, with no definite final confirmation.
    In any case, there is something to be sorted out by someone.
    On the other hand, this website seems to indicate that someone has made Yosemite work with almost all CS/CC versions.
    http://roaringapps.com/apps?index=a
    For each version, different issues may come down to some specific and maybe inconspicuous detail(s).
    Allycs has the solution of CS3 just crashing on startup in post #10 in this thread:
    https://forums.adobe.com/thread/1610653
    1) Open System Preferences > Java
    2) Wait for the Java Control Panel to load
    3) Open Adobe Illustrator (while keeping the Java Control Panel window open)

  • How can i reinstall CS3 on an new PC

    I bought a new PC,  of course a faster one, and want to install the old CS3. First it seems to work well, but I lost my internet connection. When I deleted CS3, internet worked again well. I tried this silly game three times, the same problem occurred.
    Who can help me please?  Thank you in advance!

    Without exact system info, including your network configuration, nobody can realyl say anything. Specific ports being blocked is not a generic failure in teh Adobe software, it's more likely that some security setting or your Internet Router use that same port and things go boom...
    Mylenium

  • How can I reinstall Contribute CS3?

    I'm having problems with my Adobe products. At first I couldn't uninstall CS3 so I've downloaded Revo Uninstall and managed to delete the programme but I still can't reinstall it. My cd will open, begin to run then just go quiet. I've also bought a copy of Elements 8 which will not install either. Please can someone help ......Please.

    Without exact system info, including your network configuration, nobody can realyl say anything. Specific ports being blocked is not a generic failure in teh Adobe software, it's more likely that some security setting or your Internet Router use that same port and things go boom...
    Mylenium

  • I need to deactivate two old computers and reinstall CS3 on two new computers. How can I do this if one is long gone and the other just crashed?

    I need to deactivate two old computers and reinstall CS3 on two new computers. How can I do this if one is long gone and the other just crashed?

    contact adobe support and request an activation count reset, http://helpx.adobe.com/x-productkb/global/service1.html

  • Can't Reinstall Photoshop CS3

    I am on Leopard 10.5.2. I had the Photoshop PS3 trial edition, which expired. Then I got the full CS3 Web Premium, and when I installed it said Photoshop was already installed. But when I went to license it, it said the license code was invalid. So I trashed the Photoshop folder from /Applications, emptied the trash and restarted the installer to try reinstalling it from the DVD.
    But now I realize there is an *uninstaller* that I apparently should have used.
    I am stuck right now in a situation where the installer says Photoshop is already installed, so I can't reinstall it, but since I trashed it, it won't let me uninstall it either.
    Anybody have any suggestions? Sigh.

    I had a user do this here a the College I work at, this is what you need to do:
    Go back to Adobe's website and Download the trial version, once you do this you will see in Applications/Utilities/Adobe Installers/Add or Remove Adobe....
    Run the Add or Remove program for the trial version, once you have done this you can then go ahead and install your licensed version and register it.
    Sasha

  • Can't Uninstall or Reinstall CS3

    CS3 began to operate strangely (eg multiple unrequested Help windows, customized Colour Settings not sticking) so I decided to reinstall CS3.
    First I deactivated CS3 (standalone, not part of a suite) then I tried to uninstall it. Using (Vista's) Program/Features I started the uninstall process - this began ok but stopped with the message:
    "Summary
    Errors: 2 components:
    X Adobe photoshop CS3
    Component removal failed
    X Shared components
    Component removal failed"
    Then I tried to Reinstall the program (also from the Program/Features function) hoping that this would lead to a successful removal. But this led to exactly the same message after a few steps.
    So - I cannot remove the program and cannot reinstall it.
    Have searched this forum and Googled for an anwser without success. Grateful for any light in my darkness.
    David

    Go here:
    http://support.microsoft.com/kb/295823
    Under Resolution and item 1. you'll see a link "msicuu2.exe"
    Download that, install it, open it (Windows Install Clean Up) and look for the program you want to uninstall. Highlight it then click "remove".
    That should allow you to reinstall the program.
    I suggest that you then do a clean uninstall, remove any lingering folders, then reinstall.
    J.R.

  • Reinstalling CS3 Master Collection on Vista x64

    CS3 has worked fine for me up until I did some major Windows updates (mainly for MS Office 2007) on 4/29/09.  Premiere Pro gave me the "Sorry, a serious error has occurred that requires Premiere to be shut down. We will attempt to save your current project" error.  And After Effects wouldn't load (but would show up in Task Manager).
    So I updated my graphics card and mobo.  Then I tried all the Adobe Licensing Troubleshooting tricks and other suggestions from all over the web.  Now I get the lovely "You cannot use this product at this time. you must repair the problem by uninstalling and then reinstalling this product or contacting your it administrator or adobe customer support for help."  Every program gives that error.  If I don't get the error (like in Bridge), Windows tells me the program crashed after closing it.
    I also UNinstalled a whole bunch of programs (2 games, misc converters, other junk).  I figure I'm going to re-install the whole CS3 bundle OVER the Windows Updates and uninstalled programs.  First, though, I'm going to save important things like PS brushes and actions.
    Does anyone have any suggestions before I go smashing my current installation?
    Do you think I would be just fine installing directly from the installation disks instead of copying the disks to the hard drive like I did originally?
    Will there be a problem with Licensing since I can't deactivate it now (the programs won't open)?
    What do I need to do to COMPLETELY remove everything Adobe before installing anew?
    Thanks a bunch.
    -Michael
    PS - my computer:
    C2D E8400 o'cd @ 3.6GHz
    8GB ram
    1TB raid 0
    2 512mb 9600GT's in SLi
    Vista Ultimate 64-bit

    Peter,
    Thanks for the insight.  I'm going to take the risk and wipe CS3 off my hard drive.  I don't know if it's the right thing to do, but the latest Windows update was an update that was undoable (in other words, it told me after this update that I could not undo it).  So, in that sense - reinstalling CS3 might be the only thing to do.
    Both Microsoft Office AND Adobe are important to my work - I have 8 email accounts coming and going in Outlook, use Excel for my billing, and Onenote for sensitive client information (password protected).  So I don't think I could forfeit Office.
    I've done every Vista update as far as I can remember (the important ones - not the extras like games and language packs), and I've been just fine.  I believe the combination of uninstalling a bunch of programs AND major Vista updates caused my problem.  I'm also now having a problem with corrupted Tahoma fonts in Outlook menus and reminders (they look like bitmap fonts - very large and pixelated).
    If this re-installation of CS3 doesn't work, then I may end up re-installing Vista altogether.  But with everything I have on my computer and all the customization of the interfaces between programs I've done, I think it would take about 10 years off of my life.  Not to mention the time wasted and angry clients waiting for their work to be done.
    Thanks for the CS3Clean Script info.  I'll be running it at level 2 after I uninstall CS3.
    I couldn't find any of my PS Actions or Brushes (which was all I really needed to backup), but they weren't amazing in any way.  So I'll just make them again as I go along.
    I'll remember that tip about only installing important updates next time.
    Thanks again Peter - I really appreciate it.
    -Michael

  • How to reinstall CS3 after uninstalling suite and getting error messages?

    I have been using CS3 for a few years, and just a couple of weeks ago the InDesign program was having troubles, so I uninstalled the programs, and tried to reinstall from disc, but there are error messages and will not reinstall.  I cleaned up all Adobe files off my system using Windows 7.  Any tips to reinstall CS3?
    Paul

    Run the cleaner tool (CS Cleaner Tool for installation problems | CCM, CS6, CS5.5, CS5, CS4, CS3) to be sure CS3 is really gone, then run MSconfig and turn off all the unnecessary startup programs and services, especially ant-virus and malware scanners, instant messengers, browser helpers and toolbars (but leave Bonjour running if it's in the list) and reboot. If you see a message about running in diagnostic mode on reboot, cancel MSconfig, then run the installer (and using the normnally disabled Administrator account won't hurt, either). After installation you can run MSconfig again and return to normal startup.

  • How to reinstall CS3

    I cannot re-install CS3 after having lost it re-loading Windows.  The error message tells me to uninstall CS3 first, but since it is not now installed, I can't do that.  I have tried downloading and installing the cleanup tool from Adobe, but that doesn't want to install either, and my security keeps telling me that its publisher is unknown and that it could be harmful.  I have a new system with both XP and Win 7 OSs on a partitioned hard drive.  I want to re-install on XP, as Win 7 is giving me all sorts of problems.  (Adobe support is not available for this problem on CS3.)  Any suggestions?

    It's not an activation issue if you can't get the installer to run, that would only come up AFTER a successful installation and an attempt to re-activate. Activation issues are easily handled by calling the activation center at the number in the dialog.
    Adobe engineer Matthew Laun sent me the following information a month or so ago when I enquired about the future of the clean scripts since Microsoft is no longer posting the msicuu2.exe tool for download, and that was used during the cleanup process:
    Most installation issues can be fixed with this simple algorithm:
    WINDOWS:
    1) Use Add/Remove programs to remove All installed Adobe applications
    2) Ensure the following folders are removed from the system:
         \Program Files\Adobe*
        \Program Files\Common Files\Adobe
         \Program Files\Common Files\Macrovision Shared\FLEXnet Publisher
         \Documents and Settings\All Users\Application Data\Adobe
         \Documents and Settings\All Users\Application Data\FLEXnet
         \Documents and Settings\[user]\Application Data\Adobe
         \Documents and Settings\[user]\Local Settings\Application Data\Adobe
    3) Back up the registry, and delete the following objects:
         HKEY_LOCAL_MACHINE\SOFTWARE\Adobe
         HKEY_LOCAL_MACHINE\SOFTWARE\Macrovision\FLEXnet Publisher
         HKEY_CURRENT_USER\Software\Adobe
    4) Re-install.
    I believe the CS5 clean tool (Adobe - Adobe CS5 Clean Script) is also capable of removing CS3.
    When it's time to reinstall CS3 you really need to be properly prepared. The CS3 installers were just plain awful. Here is a list of tips I wrote for my sudents when CS3 was released. The clean script stuff at the very end is probably no longer valid, nor is the possibility of gettng a replacement disk. I have not included instructions for doing a so-called desktop installation.
    Tips for Installing Adobe Creative Suite 3
    Without doubt, this release of the Creative suite has sparked more trouble and complaints during installation than any other product in Adobe history. Keep in mind that MOST people are able to install without incident, and you probably will as well.
    Like any other software installation, there are certain general rules you should follow, like turning off your anti-virus and setting a system restore point in Windows, but there are a number of known issues at this point that lead me to offer the following advice based on my own experience and reading what others have found on the Adobe user forums. If you are not comfortable doing the things outlined below, get help from someone who knows what they are doing.
    My first installation failed because of a bad DVD drive that had problems reading a file. I figured this out after about 3 hours of waiting for the installer to do nothing after it was 60% complete, so I tried copying the DVD to my desktop to install from there. That’s when Windows threw a copy error and I knew what was going on. I replaced the drive and it went fine. Some people are also reporting bad disks, which Adobe will replace. If you’ve ever experienced trouble with playing a DVD on your drive, I’d try copying and running from the desktop.
    Now for the real information. First and foremost be sure your system meets the minimum requirements for installation, or the installer will not run, and may not tell you why. Remember that minimum requirements are just that, the least you need for the programs to function. To function well you will need a fast computer with lots of RAM, at least 1 GB, and 2 is better. In order to install you MUST BE LOGGED IN AS AN ADMINISTRATOR. In fact I recommend the built in Administrator account, which is often hidden from users on Windows XP. If you need directions on how to get to it, let me know, but any administrator account should work.
    Uninstall Flash Player 8 (I had to download the uninstaller from Adobe.com. See the link below).
    Click Start > Run and type MSconfig and hit enter. Disable all non-essential services and all non-essential items in the startup items, particularly anything to do with Anti-virus, spyware protection or third party firewalls, and then reboot. You can hide all Microsoft service in the services tab of MSconfig to make it easier, and most of what’s left will be non-essential, though if anything looks like it has to do with your DVD drive or your mouse you’ll want to leave it checked. It’s probably safe to turn off everything in the Startup tab, but again, if you recognize a mouse driver, leave it on. MSconfig will run as soon as you restart the computer and if everything seems OK, just cancel for the moment.
    Be sure the Windows firewall is disabled. Third-party firewalls should have been disabled in Msconfig. Other things that should be disabled include any instant messenger, iTunes, and Google toolbars or similar from other vendors if you run them.
    Click Start > Run and type “regsvr32 jscript.dll” with the space, but without the quotes, and hit enter. You should see a dialog saying it was successful. In theory this should not be necessary, but some manufactures apparently don’t enable javascript by default. Doing it again won’t hurt anything.
    Set Internet Explorer as the default browser, be sure Java is enabled, and turn off pop-up blocking (may not be necessary, but Java certainly is).
    Be sure you have some sort of default printer (as far as I know, even fax viewer will do) and that it is online if it is a physical printer.
    Adobe recommends that you not have more than one version of Acrobat installed on your computer. The CS3 installer should remove old versions on it’s own, but feel free to use Add/Remove programs to do it first.  There is no need to remove previous versions of other Adobe products (other than the Flash player mentioned above), and if you’ve got old files you still want to work with, or you need to exchange files with people who don’t have the newest versions, I recommend keeping the old versions installed, at least for a while, if you have space on your hard drive. Among other things, they will continue to work even if the new ones don’t.
    Run the installer. It took about 40 minutes on my computers, but times will vary depending on your system. More than two hours and I think you have a problem. Hopefully you will be able to complete the online registration and activation, and it will probably want to download updates, too. You can always get the updates yourself from Adobe.com. If you should happen to receive any messages about Bonjour trying to access the internet or similar, be sure you allow it.
    Once the installation is complete, reboot your computer. This time in Msconfig check the “normal startup” box to return your system to its regular configuration and restore your antivirus and firewall protection. Correct any other changes you made that MSconfig didn’t fix, and enjoy.
    Useful Links:
    How to remove Flash Player and links to tools: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&sliceId=2
    The Adobe Clean Script (which you will need to run first if you’ve had a beta version of Photoshop or maybe some trial versions, and which is useful for cleaning up after a failed installation): http://www.adobe.com/support/contact/cs3clean.html
    Windows Installer Cleanup Utility (used in conjunction with the cleanup script, but useful in it’s own right if you have other installation failure issues. Read the directions and the warnings on the web page.): http://support.microsoft.com/kb/290301

  • Can I reinstall premiere elements 10 with same key

    Hello,
    the monitor of premiere elements doesn't work anymore.
    can i reinstall the program with the same key?

    yes.
    deactivate it (help>deactivate) on the computer where it doesn't work.  if you're unable to deactivate, you can contact adobe support via chat and reset your activation count, Contact Customer Care
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.4 (win) 5.4 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • Help reinstall cs3 from hard drive crash

    I have cs3 installed on a pc and a laptop. My laptop crashed so I installed a new hard drive. When I went to reinstall cs3 an error message came up saying it can't complete installation due to licensing. I have to deacivate any of the previous unused licenses to be able to reinstall right? Any help on how I can do this? Or is there something else I have to do?
    Joe

    The one on the laptop activated fine but the PC one says: the maximum number of activations have been reached then it tells me to deactivate or to buy a new license
    Which doesn't make sense because before the hard drive crashed i had cs3 installed and activated using the same serial number on both the PC and the laptop.

  • Cannot reinstall CS3 on Windows 7 after Acrobat update

    I, like so many others, cannot reinstall CS3 on Windows 7. CS3 stopped working after I updated Acrobat (which I now wish I hadn't done), it was working fine for months previously. I got the 'needs uninstall/reinstall' error.
    I am reinstalling from files saved on my computer, not DVD. I tried every solution I could find online (the cleanscript, deactivating firewall, deactivating UAC, uninstalling google desktop, registering jscript.dll) Doing a clean Windows reinstall is not an option I'm willing to try. I tried chatting with customer service, who couldn't help me and referred me to the phone technical support. I tried that and the tech guy told me CS3 is no longer supported, so he couldn't help me, unless of course I wanted to pay a $50 fee). I can get Acrobat Pro and shared components to install, but all other components fail.
    Is it just me, or is it mightily suspicious that this happens to so many other people? I'm willing to bet that Adobe engineers their updates to 'fail' older versions figuring we'll eventually give up trying to fix it and eventually just upgrade. Adobe- you sold me a license with no expiration date. Why not eliminate all the subterfuge and start selling 5yr licenses?

    This just happened to me tonight.   Acrobat requested an update. I said YES, update now.  And now my CS3 Web Premium doesn't work.  I should have known.
    I've tried everything. Adobe cleaners, licence tools, renaming folders (flex_something folder),  resetting folder permissions (Adobe PCD), start services > flex_something, etc.   Can't get anything to work. 
    Something like this happens about every 6 months or so. Takes me 3 days to get it running again. Man, I'm exhausted trying to keep this software running.
    What gives?   Any advise? 
    Runnning: Windows 7 64bit, Web Premium CS3
    Error: You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.

  • Reinstalling CS3 to Windows 7, without disc or serial number

    Im upgrading my OS from Vista to Windows 7, which requires a clean install.  I have CS3 that I would like to reinstall to the same computer once Win 7 is set up. My problem is that I bought CS3 when I was a photoshop student, receiving a student discount when downloading online. While it's an authentic Adobe product, I didn't receive a CD and I dont know what my serial number is. How can I reinstall my CS3 once my OS changed?

    Registration is mandatory for S&T editions, so the serial number is somewhere on your account, support can pick them out from the database or you have an e-mail from back then. Downloads are here:
    Download CS3 products
    Mylenium

Maybe you are looking for