Can't reinstall InDesign CS3

I was a longtime PageMaker user, and upgraded from PageMaker 6.5 to InDesign CS3 a few years ago. I'm not a designer, so use it mostly for family projects.  Last month my computer died and I took it to a computer shop, where they had to wipe it clean (saving files), which required me to reinstall all my software.  No problem with anything except the InDesign. Because it was an upgrade, it wants the serial number from my PageMaker, which I discarded not long after I originally upgraded to InDesign.  I want to be able to use it (I did pay for it, after all -- even if it isn't the most current version anymore).   I "chatted" online with Adobe technical support, but they said they can't help me because it's not a current version. Is there anything I can do to be able to use this program that I paid for? Any help is much appreciated.

I'm sure I registered my PageMaker, but I was using a different email at that time, and I'm unable to log in to Adobe using that email address (and the various passwords I was using way back then).  My current profile shows my serial number for my InDesign -- and my registration date in 2008.  Maybe I shouldn't have discarded the PageMaker serial number, but still.... they have a record that I legitimately installed it in 2008.
I got an email response after my online "chat" and it didn't even refer back to me and my problem. It didn't even get my name correct! Doesn't make me feel very confident in the level of support...  Here's that email, copied and pasted:
Hi Seved,
Thank you for contacting Adobe.
You had contacted us regarding the installation issue with Photoshop Elements 12. Please download the trial version of Photoshop E lements 12 and click on the license this software option and enter teh serial number. Unfortunately chat got disconnected in betwe en the conversation.
For further assistance please feel free to contact us at any point of time.
Live chat is available for 24hrs and 7days a week.

Similar Messages

  • Reinstalling InDesign CS3

    I am having problems reinstalling InDesign CS3 on Windows 7 Professional. After an update I was having problems with a couple of my design programs InDesign CS3 and Micromedia Freehand.  I have reinstalled Freehand and have tried to reinstall InDesign but am unable. After I start the installation program it is asking to install another disk. This program came with only 1 disk.

    You should have three options: Install Pagemaker, supply the serial number from your Pagemaker license, or insert the Pagemaker installer disk at the prompt. The first and last of those may be problematic on a new system, though I have PM 7 installed here on Win 7 pro. Ocassionally the DVD drives on new machines don't seem to like some of the older install disks and either refuse to install or refuse to confirm the media during an upgrade operation.

  • How can I reinstall Contribute CS3?

    I'm having problems with my Adobe products. At first I couldn't uninstall CS3 so I've downloaded Revo Uninstall and managed to delete the programme but I still can't reinstall it. My cd will open, begin to run then just go quiet. I've also bought a copy of Elements 8 which will not install either. Please can someone help ......Please.

    Without exact system info, including your network configuration, nobody can realyl say anything. Specific ports being blocked is not a generic failure in teh Adobe software, it's more likely that some security setting or your Internet Router use that same port and things go boom...
    Mylenium

  • Can't reinstall PS CS3, claiming it's not uninstalled?

    My friend who is too lazy to post here is having problems with CS3. He uninstalled it before he got a larger hard disk, or so he thought. Now when he goes to reinstall PS CS3 it gives him an error that it's already installed. Now, I'm not a Mac guy, I'm just smart enough to realize asking for help is more likely to get a solution than sitting around. :)
    So, what can I suggest he look at to figure out why PS CS3 thinks it's still installed?

    I still advocate Repairing Permissions (with Apple's Disk Utility) before AND after any system update or upgrade, as well as before AND after installing any software that requires an installer that asks for your password.
    I have seen software installations go sour because the installer did not find everything as and where it should be.
    I have also seen software installations go bad because the installer did not clean up after itself properly and did not leave everything as and where it should be.
    This is just my own personal opinion and practice based on my own observations. Others may disagree and that's OK. I can only base my routines and my advice to others on my own experience and conclusion. I don't pretend to know why others believe otherwise.
    Repairing Permissions after the fact (i. e. not immediately before and after an install) may NOT help. Try it anyway, though.
    ====
    Additionally, if your machine does not run 24/7 so that it runs the daily, weekly and monthly Cron Scripts in the middle of the night as intended by Apple, run Cocktail (shareware) as well.
    Cron Scripts are maintenance routines designed by Apple to run on a daily, weekly and monthly basis in the middle of the night.
    If you don't run them, you WILL run into trouble, sooner rather than later.
    Here's an excerpt from the Apple tech doc http://docs.info.apple.com/article.html?artnum=107388
    Mac OS X performs background maintenance tasks at certain times if the computer is not in sleep mode. If your computer is shut down or in sleep at the designated times, the maintenance does not occur. In that case, you may want or need to run these manually.
    Mac OS X periodically runs background tasks that, in part, remove system files that are no longer needed. This includes purging older information from log files or deleting certain temporary items. These tasks do not run if the computer is shut down or in sleep mode. If the tasks do not run, it is possible that certain log files (such as system.log) may become very large.
    Also, from: http://docs.info.apple.com/article.html?artnum=106978
    The disk activity generated by find is a normal part of file system maintenance, used for tasks such as removing invisible temporary files that are used by the system. It is scheduled to occur early in the morning at 03:15 everyday, 04:30 on Saturdays, and 05:30 on the first day of each month.
    NOTE:
    There have been comments to the effect that Apple "fixed" this in 10.4.2 and later versions of the OS, but I have not been able to verify this to my satisfaction. The reference in the 10.4.2 release notes are far from explicit on this subject.
    = = =
    If you have DiskWarrior, run it regularly too.

  • Can't Reinstall Photoshop CS3

    I am on Leopard 10.5.2. I had the Photoshop PS3 trial edition, which expired. Then I got the full CS3 Web Premium, and when I installed it said Photoshop was already installed. But when I went to license it, it said the license code was invalid. So I trashed the Photoshop folder from /Applications, emptied the trash and restarted the installer to try reinstalling it from the DVD.
    But now I realize there is an *uninstaller* that I apparently should have used.
    I am stuck right now in a situation where the installer says Photoshop is already installed, so I can't reinstall it, but since I trashed it, it won't let me uninstall it either.
    Anybody have any suggestions? Sigh.

    I had a user do this here a the College I work at, this is what you need to do:
    Go back to Adobe's website and Download the trial version, once you do this you will see in Applications/Utilities/Adobe Installers/Add or Remove Adobe....
    Run the Add or Remove program for the trial version, once you have done this you can then go ahead and install your licensed version and register it.
    Sasha

  • Reinstall indesign CS3 5.0.2

    Hi,
    I will plan to upgrade computer to Window 7 but i have problem , i don't have a CD installation
    somebody  can share me with link to download InDesign CS3 5.0.2.
    TNX

    here you go:  http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html

  • Can't install InDesign CS3

    I keep getting the following error when I attempt to install my InDesign CS3
    "codec overrun"
    Any help would be appreciated.
    Thanks.

    Kim, if you downloaded the installer and see this error message, the installer might be corrupt from the transfer. You might try downloading it again or try installing from a disk.

  • Reinstalling InDesign CS3 and Photoshop CS3 on my Windows 7 Pro machine went well but the registration  via internet failed

    Is there a way out? I would want to lose the programmes. They served me alltogether well. The hotlines do no longer support me.

    Neerfeld what specific error message do you receive when you open Photoshop or InDesign CS3?

  • Can I clone Indesign CS3 from a Snow Leopard disk to a Lion disk, or will I need to reinstall Indesign from CD.

    I have a Mac Pro with CS3 and it has been updated from a previous version of CS. I don't have the previous version, so if I need to upgrade my Mac Pro can I just clone it (Snow Leopard) with the already installed CS applications onto a Lion hard drive? I am not sure if the extensions will work in Lion.

    OSX applications cannot run on external drives because there are usually several "system dependencies".  These dependencies are wide-spread and hard to track down manually.
    To "clone an application", you would need to clone each and every "system dependency", with the additional twist of finding the correct correlating Lion directory.

  • I can't get InDesign CS3 to export a pdf properly

    Hi all,
    Actually I have resolved the problem but I thought I share with you all.
    I have done up a booklet in CS2, containing 70 over TIFF images, all of them with clipping path done in Photoshop. In between this project, I upgraded to CS3 from CS2. After I amended and saved the .indd file to CS3 version, I encountered problem exporting the booklet to pdf. The pathed text and images were missing from the pdf.
    1. I tried export the pages to JPG, everything looks fine.
    2. Thinking probably the .indd file size is too big. I deleted some pages and export to pdf again. Same problem.
    3. Then I read in the forum that some users encounter problem with TIFF images with clipping paths done up in Photoshop. BUT since I have 70 over images to re-save to psd as some suggested, I decide to put it aside first, hoping it's not clipping path that causes the problem.
    4. Fed up and desperate. I started troubleshooting by deleting one element at a time and try export to pdf. Elements like path text, rounded corners boxes, color-filled boxes, etc.
    5. FINALLY, I found out it was the dotted outline that causes the problem. I successfully exported the pdf after I remove the dotted outline! But client has approved the design and layout, so I can't simply remove the dotted outline! Luckily, I still able to export to pdf without error after I re-applied the dotted lines to the boxes.
    If you encounter the same problem as me, probably you want to try re-apply all the dotted or any fancy line by setting it to 0pt, then to your desire thickness again. =)
    Please share how you resolve your PDF error too!

    Hi Ron ,
    Please refer to the following link and see if this helps.
    https://helpx.adobe.com/acrobat/kb/warning-20225-pdf-printer-missing.html
    Regards
    Sukrit Dhingra

  • Can't reinstall InDesign

    I uninstalled InDesign CC, with Windows uninstaller, and now I want to reinstall.  The problem is that CC Desktop shows it as installed and up to date.  I had to uninstall because my Lightroom upgrade wasn't working  so I uninstalled all CC applications and the ran CC Cleaner.  I've tried to run CC Cleaner again but it doesn't give option for just InDesign and I would prefer not to uninstall everything and then reinstall.  Is there a way to force a reinstallation?

    Quit and restart the CC Desktop App (use the "gear" icon at the upper right of the panel to quit,not just close the window). If that doesn't do it, uninstall the CC app and reinstall it.

  • Pls help I can't reinstall photoshop CS3 Not responding

    I buy a New computer and trying to reinstal Cd Photoshop CS 3,  when finished to pass all components I try to open and said, photoshop NOT RESPONDING ! Can somebody help me pls ?
    I desinstal photoshop from my old computer.
    Thanks !

    We need more information.
    How to get help.

  • Can't reinstall Photoshop CS3 extended after new hard drive

    The software appears to install on my windows vista op.sys machine BUT when I try to start photoshop CS3 it just hangs..tried to re-install several times but still same ...Please help

    Moving this discussion to the Photoshop General Discussion forum as Users in this forum may have additional suggestions on how to resolve difficulties with opening Photoshop.
    Blobbyblobs I would recommend checking your installation log files to see if you received any error messages.  You can find details on how to locate and interpret the installation log files at Troubleshoot installation with install logs | CS3, CS4 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-installation-install-logs-cs3.html.
    Also did you copy over or migrate the files from your old hard drive or is this a clean installation?

  • Help!!! Can't reinstall Photoshop CS3

    Soundbooth beta has caused some conflicts with my Photoshop CS3 (I am assuming that is what is causing my photoshop wierdness) causing me to have to reinstall Photoshop. When I attempted to do so, I got a message to insert Soundbooth CS4. I uninstalled Soundbooth. So I thought. But every time I try to reinstall Photoshop, I am asked to insert Soundbooth CS4.
    HELP. I desperately need to reinstall Photoshop and naturally Adobe is closed until Monday.
    Note: I am on a Mac 10.5.4, 9 Gg RAM if that helps.

    We need more information.
    How to get help.

  • Can't uninstall InDesign CS3 trial version

    Trying to install CS3 Suite but window says InDesign is already installed. All other programs in Suite install and work fine. No option to install or remove InDesign. Tried dumping InD into trash. Still says program is already installed. Please help. Thanks

    I had the same issue. Removed my trial version and still couldn't get CS3 to install InDesign. It kept saying "already installed" and wouldn't even give me the option to uninstall. I trashed my trial installer long ago, but I did some snooping and found that adobe stashes the installer files in your applications support folder. So before you run a CS3clean script, try this easy alternative:
    OSX (or whatever your root folder is called) > Library > Application Support > Adobe>Installers> ...now look for the InDesign installer file.
    Make sure you're at your in the "Library" folder on your mac's root folder, and not your user folder. The installer files are all letters and numbers, so you'll have to look inside each folder to find the InDesign installer. You'll know it by the purple icon. (You'll probably also see a folder with a CS3 icon and folders for any other stand alone Adobe products in there, too.)
    So double click on the InDesign icon and it will take you to the install/uninstall/re-install options for InDesign only. Follow the prompts and viola! It's gone. Now go back to your CS3 disk/download and install the InDesign that came with CS3 and all will be well.

Maybe you are looking for