Can't reinstall Officejet Pro 8000 A809N driver on wired network

Computer is running Windows XP with service pack 3 and all updates installed.  When I tried to print two days ago, I received an error message that no printer was installed.  I had printed earlier in the week without problems.  I checked the Printer and Faxes folder in Control Panel, and it was empty.  I believe it normally showed the HP printer as well as a Windows Fax print-to-file routine there.
When I clicked on Add a Printer in the Printer folder, I was told that the Print Spooler was not running.  I ran "services.msc" from the Run command, and restarted the Print Spooler.  I went back to the Printer folder, tried to reinstall the printer, and again it said the Print Spooler was not running.  I restarted the Print Spooler again, and tried to look at Server Properties from the Printer folder file tab, and again it said the Print Spooler was not running (it is set to automatic restart).  I've checked several related dll and exe files against their backups, and they don't appear to be corrupted.  I scanned the hard drive for errors, and none were found.
I tried the built-in diagnostics of the HP software, and all I got was error messages that the Print Spooler was stopped.  I came to the HP website, downloaded and installed two additional troubleshooting programs, which did not help.  HP Home Network Diagnostic Utility says "software not installed", although nothing had been deleted, and still ran from the Start menu.  HP Print Diagnostic Utility 4.1 states there is an issue with the print spooler, and to click "Fix".  Clicking Fix opens a window stating to select the printer to troubleshoot, then press "Diagnose".  No printer appears in the list though, so it states to install the software. 
Therefore, I downloaded both the full and the limited install programs from the website and tried both several times.  I ran the uninstall program of the existing installation from the Start menu without problems and rebooted.  When I tried to reinstall though, I kept getting errors.  Generally, the "hpnwchk" program (HP network check) opens in a dos screen, displays a long string of  "Printer :  (null)" lines, then crashes.  The program then tells me that the printer is already installed to the TCP/IP port, and needs to be removed first.  I click the option to "Fix" the TCP/IP port option.  The installation program then continues, and brings up a window showing the correct information for my printer (it even wakes it from the standby mode).  I select the printer from the list, and the install continues until receiving another error, stating that "arguments are incorrect", and that the installation has failed.  I think the "arguments" are setting for the TCP/IP port, which differ between what it is being set  from the current drivers and what was previously installed.
I've run the uninstall routine several times, and also manually deleted the printer folder from the registry using REGEDIT (HKCU/Printer).  It seems to me that there is a conflict somewhere that keeps stopping the print spooler (it is set to auto restart).  Also, the uninstall routine is not completely uninstalling, as it always says that the printer is already installed when I run the installation routines, and displays it's correct parameters.  I Googled and read just about everything I can find on the subject, and I'm stumped.  Where else could the TCP/IP settings be stored in the Registry, and what else is being missed on the uninstall?  
Some additional information on my setup - the printer has been installed for about 2 years with no issues.  I can still print without problems from another computer on our home wired network.  I opened Vista on this very computer on a separate drive partition, and had no trouble installing and using the printer through Vista, which seems to eliminate any possible hardware issues (I never found it worth the effort to move over to Vista after trying it; only use it now as a back-up to XP on the computer).  In the past week, I installed an update for Adobe Reader, and Microsoft Security Essentials stopped a Java Script Trojan.  I believe Windows also installed it's monthly anti-virus update.  All virus scans have been negative.  Beyond that, there has been no other hardware or software changes. 
This question was solved.
View Solution.

I found a solution to the problem, through early morning inspiration.  I thought as everything disappeared from the Printer folder, and kept being told that the printer was installed, that I would delete and reinstall other drivers that may (or may not) have been in the folder.  I seemed to recall that I had the generic Fax driver installed, and the Microsoft XPS Document Writer installed.  I went to "Add/Remove Windows Components", and deleted Fax Services.  I then went to the Printer file, clicked Add a Printer, and didn't receive the error message that the Print Spooler wasn't running, ect.  I then had no problem reinstalling the HP printer, Fax, and XPS drivers.

Similar Messages

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    Sorry, you cannot control this other than to remove the printer from the network, turn it off or otherwise disable it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    You might try rebooting you computer first. Then go to the Apple menu and select Software Update... and if HP Printer Drivers v2.14 is listed, select it and update. If it's not listed, you can manually download and install from here. Afterwards, try adding the printer again.
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    This question was solved.
    View Solution.

    Hi there tallboy,
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    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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    Hello there
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    Source
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    Happy Wednesday!
    Hope to hear from you!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Hp officejet pro 8000 a809 installed locally on vista business with driver 8.12.2008cant share to xp

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    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided! If you are not sure how to do this, please see the link below.
    I am a Printer Tech for HP.
    How do I give Kudos or mark a post as Solved?
    I am an HP employee

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    Hi there,
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    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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    This question was solved.
    View Solution.

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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • OfficeJet Pro 8000 no borderless printing on card stock via Windows driver

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    Hello, 
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    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
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    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • HT4356 My printer is HP Officejet Pro 8000 A809 Series and I don't see it listed. How can I print from iPad?

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    I don't blame the consumer-users in this forum, but when HP advertises the forum so prominently in so many places as one of their "solutions", they should provide employee help here.  
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    Same question here from Denmark! The prior models had a kind of latch that could be put into the whole where the duplexer goes, but there was not such a thing with in the printer box.

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    Hello,
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    Try to download the (updated) software from here.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP OfficeJet Pro 8000 A809 printing line feed page after every job

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    Hey there @tjkalb, I hope you are doing well
    I read your post about how a "line feed" page prints after each print job from your Officejet 8000, running Windows 7. I have some steps and questions for you to try to get started. Afterwards please get back to me with the results and we will go from there if needed.
    1. Does the "line feed" page print after print jobs from all programs, or are you finding it prints when you print from somewhere specifically?
    2. Try a Clean Boot on your PC, restart the PC, and try printing from Notepad to see if the line feed prints.
    3. Print a Print Quality Page from the printer and examine it for any defects and to see if the line feed page still prints afterwards:
    source
    4. Click here and try download the "Updates" for this printer: HP Officejet Pro 8000 Printer - A809a
    5. Create another User Account profile on your computer and try printing from there to see if the line feed page prints from another profile.
    I look forward to hearing from you! If you wish to thank me for my assistance, click the thumbs up icon below
    Happy Friday!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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