Can't reinstall software after hard drive change

My old hard drive failed on me last week, so I had to buy a new one. I want to reinstall my adobe suite CS5.5, but the computer just spits the disk out after a few minuets. What am I doing wrong?
I have a mac book pro, mid 2009, with Snow leopard OSX 10.6.8

You can bypass the discs and download the trial version from the page linked below.  Then use your serial number to activate the software to full use.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
CS5.5: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
If this works, then there may be a problem with the setup of your disc drive.

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