Can't "reload" a Z10 with blackberry link

Hello,
I've done this many times but since october I still have the following error.
So I have a Z10 that I need to reload with blackberry link. I need the firmware to be reinstalled and most data wiped out.
I've done this many time on Z10, Q5 or Q10, it wiped the phone and updated it in the same time.
But now I still get that error.
Fist when I use "reload" it ask this.
it's normal
then when I click "get update" I got this
less normal
when I click "install" I get that error.
So now I can't use the "reload" feature and it's not devide dependant.
I tried and 3 different computer and 4 other blackberry.

I finally found a solution : autoloader!
Even if you have to be carefull about the file you launch, it's exactly what I wanted, an update with a wipe.
I found this thread
http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
then this one https://developer.blackberry.com/devzone/blackberry10devalpha/devalpha_update.html, even if it's dev version, it works.
I even found a thread on crackberry that list even more recent firmware than in the alpha dev page.
http://forums.crackberry.com/bb10-leaked-beta-os-f395/bb10-os-archive-943672/

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Connecting Z10 with BlackBerry Link on PC

Hello fellow BB users!
I am having troubles with Z10 to BB Link connection. The problem lies in Windows Firewall. Because we are using our devices in enterprise environment the firewall cannot be disabled. Can anyone tell me how to configure Windows Firewall? What IPs/ports need to be open?
Thanks in advance, Marko

From all I know, it is not possible to extract specific files from Link to your PC.
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Restoring with Blackberry Link

Help please,
Moved to Blackberry Classic. I have groups setup in my contacts to do group text messages. When I back with Blackberry Link and then restore the Classic from the desktop the groups are removed.
Had a Bold 9900 with Balckberry desktop before and there was no problem with the groups staying in tack on a restore.
What I am I missing?

Nithriver wrote:
Thanks for your reply. The issue with my BlackBerry classic, is that if I establish a group of contacts on the phone and then back that up through BlackBerry Link and then restore the phone from the backup, the group that was created in contacts is wiped out. This was not a problem when I was backing up my BlackBerry Bold.
Thanks
I understood the above from your first post, more info is needed to troubleshoot your issue so answering the questions I asked might help.

Blackberry z30 - not showing the mobile when connected with blackberry link

sir ,
first when i bought the mobile z30 - my mobile was is good conditon ... suddenly today (15-1-2015) i couldnt type in my device password, mobile got struck ,then i connected my mobile with balckberry link and made a reset ... now the mobile is not upto themak....i dont feel it works as before. ...now am connecting it with blackberry link with mobile the link detects my media card in mobile and gets connected with i tbut it doesnt get connected to the mobile device...
please provide me solution.. so that i could get my mobile to old gud condition
waiting for the reply , thanks in advance,

trishul22g wrote:
sir ,
first when i bought the mobile z30 - my mobile was is good conditon ... suddenly today (15-1-2015) i couldnt type in my device password, mobile got struck ,then i connected my mobile with balckberry link and made a reset ... now the mobile is not upto themak....i dont feel it works as before. ...now am connecting it with blackberry link with mobile the link detects my media card in mobile and gets connected with i tbut it doesnt get connected to the mobile device...
please provide me solution.. so that i could get my mobile to old gud condition
waiting for the reply , thanks in advance,
Sorry to respond that your post is vague.
Did you do a reset to factory? It takes a day or a few days for a BB10 device to finish sync'ing and indexing and so forth after a wipe or an OS reinstall or upgrade. If performance is subpar, give it another day to see if it improves.
On the last, I may not understand. I believe you are saying you are connecting to the device with Link and the computer mounts the microSD card as a drive but not the device's onboard memory. Do you have mass storage mode enabled? If so, disable mass storage mode and try again.
- Ira

Can't Reload (restore) my Q10 with Blackberry Link !!!

Hi
Yesterday, I tried to use the security wipe feature to clean my device but it took too much time and then I pulled out the battery. Then, the device showed a message on the screen to connect it to the Pc.
I used these steps below to reload my device
1.connect my device to the PC
2.run the blackberry link software
3.go to the settings and reload
4.the blackberry link found my Q10 and asked me to restore it to its factory settings
5.a message shows"checking for blackberry device software update.." and the LED on the device turned green
6.last message shows"There are no Blackberry device software update available" with close option only!!
7.when I press on the close it goes back again and show the message which means I need to connect it to the PC
So is that means I can't retort my device if it is up to date !!
Help plz if u can
Solved!
Go to Solution.

Try using an autoloader file and instructions from this link:
Upgrading OS10 devices using Autoloader
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4 Display/Scan Bar Code
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Z10 Problems with Blackberry Link

Hi,
I have had my Z10 for more than a year now and I've never needed to transfer files from it to my computer until now. So, I plugged in the USB and downloaded Blackberry Link and it downloaded quick and easily. When I open Blackberry Link, it says Blackberry Z10 and then 'connected' underneath. But when I go to videos, music, files etc. under my device name, it says "There are no pictures/videos/files in your library". What do I do? Ive looke at so many troubleshooting pages and everything but nothing helped. So any help would be appreciated.

On your computer open My Computer and see if you have a Y:\\ and Z:\\ drive labeled "BlackBerry."
All your files will be in there and you can drag/drop them wherever you need them on your PC.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

Z30 issues with Blackberry Link

I recently upgraded from a Z10 to a Z30.
Issue #1
When I transferred all info from the Z10 to the Z30 using Blackberry Link it changed the name of the new Z30 from the name that it came with to a name of my Z10. Is this normal? Can I change it back to the name it had originally without confusing Blackberry Link? Does it even matter?
Issue #2
When I connected my Z10 to my computer and opened Blackberry Link there was a dropdown menu along the botton of the frame and one of the choices was "back up". Now with the Z30 that dropdown menu menu box is not there but along the left side that says that my Z30 is connected and one of the menu choices is "backup and restore". Is this the same thing?
I hope that I have made my concerns clear enough,
Pat
Canuck by birth 'berry by choice

I do not know the interface of BB Link but you might find a answer here:
http://docs.blackberry.com/en/smartphone_users/subcategories/?userType=1&category=BlackBerry+Link
Or wait till someone who knows replys.

Problem synching Z30 with Blackberry Link

Hi there,
I'm having problems synching my Z30 calendar and contacts with my Blackberry Link. I'm getting the following error message:
"Sync was unsuccessful
CPreferencesManager: Configuration Value for /Preferences/Account_1_65538/SyncAccountld_2not set in Transconfig.xml for translator Rimbb"
Can anyone out there help, please?
Thanks in advance.

I agree, WayneNaywin!

Z30 won't link with blackberry link

I have reinstalled blackberry link several time now, each time it will link up the Z30, but a few days later my Z30 will connect to the computor but Blackberry link doesn't connect. This is not the only issue but I can't fix any of the others if Link won't be consistant in hooking up each and every time. any suggestions

Same problem here...has been for a week.
Been on the phone with Blackberry 3 times....
I have tried everything, literally everything....
it shouldn't be that difficult....
That red circle avatar...means problem with my BB....

Help with Blackberry Link

Hello - I just upgraded to the Q10 from the Bold 9000, and I am having problems getting the BlackBerry Link to work properly. I successfully downloaded the application (Version 1.1.1 build 13) to my MacBook, but it does not recognize my Q10 when I use the USB cable to plug into the Mac - the tab for it never appears at the bottom of the screen. It only shows up if I select "Show Disconnected Devices". It advises me to reset the Q10 to the factory settings, but I will lose all of the vacation photos and other data that I have added to the device since I bought it.
So, in a nutshell, I can't back up my data because the BlackBerry Link won't work properly, and if I reset the phone I lose it all. BlackBerry Protect no longer backs up my data for me. I could e-mail all of my photos to myself, but that seems to be a tedious last resort. Does anyone have any suggestions? Please help!

Hello witchland and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue with your device connecting to BlackBerry Link.
Disconnect your device from your Mac and restart your Mac.
On your device, go to Settings>Storage and Access and ensure Access to Storage shows USB Connection as Connect to Mac. Keep scrolling to the bottom and ensure USB Mass Storage is Off.
Launch BlackBerry Link then connect your device. Does it now detect in Link? Does the lightening bolt appear to indicate your device is charging?
Thanks!
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Photoshop 11 deadphotoshop elements 11 wont start , can i reload from disc with original codes

can I reload my photoshop elements 11 from disc with original codes , it wont open at all ????

Yes. Or try downloading from this link and validate with your 24 digit serial number - click here for PSE downloads

Can't load music library on Blackberry Link

When I click on my computers files to load my music library through Blackberry Link it says:
Blackberry Link Wasn't Able to Load Your Music Library
Close then reopen Blackberry Link
Did that many times, rebooted the computer, reinstalled the program etc all won't load my Itunes library.
It worked fine on BB Desktop Manager with my Bold 9900 which I was using until yesterday.
When right clicking on all music and going sync to > Blackberry10. It says 'A problem occured while attempting to access your media library (the sync did not complete."
Although there is no music there anyway as it can't load my Itunes library
Can someone please help?
Thanks

I find it easier to just go through windows explorer and treat the phone as a memory stick. I click and drag everything over, a bit archaic but it works for me, problem free.
It's always funny when it's someone else.

Q10 task synchronisation with Blackberry Link

I wonder when Blackberry Link will enable such a basic feature like synchronising tasks and memos via USB... Even my five years old Nokia C7 was able to do that, even whireless... Is there anabody from Blackberry here? You even can't get in touch with this company...

Hello,
LotharJJ wrote:
Is there anabody from Blackberry here?
The answer to that question is no, and that is exactly in keeping with the purpose of this site. Refer:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
As with all public and regulated companies, the revelation of "forward looking information" (which, from your wording, is what you desire) is carefully controlled.
Cheers, and Good Luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Can one make a template with live links?

I have a simple .htm file with 5 links going out, created with image map tool.
I'm going to create 80 similar pages, but different names, titles etc.
Is there a way to have a template with live links retained? (inserting a new jpeg image map each time)
Currently, I'm dragging in the big jpeg and re-creating the squares on it, and corresponding links out.
I don't imagine a template is possible for this, but it's good to ask. thanks.

I'm still not sure I understand what you need. Sounds like the image map is the same for all the pages, but the image itself is different, although the images are the same size on each page. Is that it?
In that case, you could do this in a number of ways, but the best might be -
Make the page have a transparent PNG/GIF image the same size as the map that has the 5 mapped areas defined on it. Make the container for that image have a CSS BACKGROUND image that is the actual map. Specify this CSS background image's path in an embedded stylesheet in the editable region of the head of the page.
With this as the template, all you need to do on each page is to respecify the background image - since the embedded stylesheet is in an editable region that's do-able. In other words the TEMPLATE would be -
<html>
<head>

</head>
<body>
<div id="foo">
     <img width="map_width" height="map_height" src="transparent.png" usemap="#foomap">
<map name="foomap">
</map>
</body>
</html>
The map image can, itself, be in an uneditable region of the page....

Can't see device photos in Blackberry Link

I have tried several times to copy photos from my Z30 to my PC using blackberry link, but the photos don't display in Link. When I click the pictures icon, it says that there are no pictures in my picture library, which is not the case. I was able to complete a device backup using Link, so that feature of the software appears to be working. However, would like to be able to tranfer device photos to my PC. Any thoughts on what to do? Thanks.

Without using Link, connect yourZ30 to the PC.
On your PC, click on My Computer.
Do you see the two (device memory "flash" drive and the SD card as connected drives to your PC?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Can't "reload" a Z10 with blackberry link

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