Can't remember iCloud password and don't have access to that email how do I reset it?
I have just got a iPhone 5 and I'm trying to transfere all iTunes and apps from my iPad to my new phone. I have managed to update all onto iCloud but I can't remember my iCloud password and don't have access to the email I used to open it, which means I can't download any of my apps or tunes onto my new phone. How can I reset my iCloud email and password without losing all my apps and tunes. Thanks matty.
Hopefully you set up your security questions. Here is information on Apple ID: If you forget your password and how to recover using your security questions.
Similar Messages
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I'm having problem with my icloud account,I don't have access to the email i once used to set up my icloud account,this is really affecting me,I can't backup and restore anything from my phone and device..Can somebody help?
Hi Maastricht2014,
Until and unless you remember the password to your old email address, you will not be able to access the eBooks as those eBooks are only authorized with your old email address only.
The only workaround or alternative to access your eBooks will be to contact the eBook vendor and ask them to migrate the eBook from your old email to the new one.
Hope that Helps!
~ Arpit -
I opened an itunes account then forgot my password. I opened a new account now I would like to combine my two accounts into one but I still can't remember my password and now I have a new email account. Help!
You can't combine accounts but help here Apple ID FAQ's for resetting your Apple ID password.
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I for got the answers to my security questions. I can't retrieve the answers because I don't have access to my old email account. how do I reset my security questions, if I forgot the answers and don't have access to my email?
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111551) -
I have two iTunes accounts an. Am trying to get rid of he primary one because I don't have access to that email anymore but it seems impossible?
Just cahnge the e-mail account asssociated with the account. There was no need to start another account.
You cannot delete and account, nor would you want to. All purchases made with an account will always be tied to that account. -
I don't know what to do. I don't have access to my email and I can't remember the password to change it. I have a new Apple ID but I would like to use this one. It says my birthday is wrong so I don't know what to do.
iPod touch User Guide (For iOS 5.0 Software)
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i
Hi bertram.thoninh,
Thanks for visiting Apple Support Communities.
This article can help with resetting your password and security questions:
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
However, if you're not able to receive email to your rescue email address, you may need to contact iTunes Store Support:
You'll need to contact iTunes Store support to have your questions and answers reset.
After your password, security questions and answers are reset, I'd recommend providing a different rescue email address:
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
All the best,
Jeremy -
I have an iPhone 5c and an ipad 3. using the latest version of iOS. I can't delete the old iCloud account on the devices without putting in a password but I don't have it, nor a way to change it via email since the email acct is an old one.
If the old ID is an earlier version of your current ID, temporarily recreate the old ID by going to https://appleid.apple.com, click Manage my Apple ID and sign in with your current iCloud ID. Click edit next to the primary email account, change it back to your old email address and save the change. You can now use your current password to turn off Find My iDevice on your devices, even though it prompts you for the password for your old account ID. Then save any photo stream photos that you wish to keep to your camera roll. When finished go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted (your iCloud data will still be in iCloud). Next, go back to https://appleid.apple.com and change your primary email address back to the way it was. Now you can go to Settings>iCloud and sign in with your current iCloud ID and password.
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I've tried all the passwords I can think of for my old email (which I had when I originally set up my apple account) but cannot get access to it for the likes of my email verification codes for iCloud etc and I can't change it to to my existing email add because apparently it's my backup email/rescue email. I'm not using my phone to it's potential as I can't get into iCloud, any clues? Thanks
Apple ID: If you forget your password
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HT5622 How do I get rid of my old Apple ID? I don't have access to that email.
I recently changed my password and my password isn't working. Also, I still have my old Apple ID when i'm trying to enter my password and it won't let me change it to my new one. I changed it because I no longer have access to so I would appreciate it if someone can help me with this problem.
<E-mail Edited by Host>Once an Apple ID is created it can never be removed. Just don't use it anymore. But all items purchased under that ID will always stay with it and you would need to re-purchase those items under your new Apple ID.
There was an article on one of the Mac Mag websites about just this problem with the Apple ID.
Also if you create an Apple ID using one of the Apple email addresses, @me, @mac, @icloud, you can never change the primary email address that ID is associated with.
What you should of done is changed the primary email address associated with that Apple ID instead of creating a new ID.
Apple needs to fix this but they are slow to even acknowledge there is a problem with their Apple ID system. -
I deleted my old email address and added a new one, after my iPhone died iCloud keeps popping up asking for the password of my old email address. I can't remember my password and the account is still gone, it pops up every few seconds. How can I fix this?
If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact AppleCare(or Apple ID Support), upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.
The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.
Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.
Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.
Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do. -
I can't change the email on my iCloud account on my iPhone because I can't remember the password, and I can't remember one of the security questions. What do I do?
Hi karen615,
Welcome to the Apple Support Communities!
If you cannot reset your Apple ID password via security questions, you can reset via email authentication. If you are not receiving the email, it may be necessary to contact Apple Support using the link in the Get help section toward the bottom of the article.
If you forgot your Apple ID password - Apple Support
Best regards,
Joe -
What can I do? I've forgotten my password and dont remember the answers to my sercurity questions, and no longer have access to the email account i used for backup. How do I get my icloud password reset? Please help. Thanks in advance.
Please see Kappy's User Tip here:
https://discussions.apple.com/docs/DOC-4551 -
My dad can't remember his iCloud password, and doesn't have the right answers to his security questions. Any other ways to reset a password?
Open > http://iforgot.apple.com and choose Email authentication
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My iCloud email address and my apple ID are different. I would like to change my iCloud to be the same as my apple ID. However I don't know my iCloud password and don't use the email address it belongs to. When I try to change the password, apple brings me to a page to reset my apple ID password (which I know and don't want to change). I have even tried to delete my iCloud account completely to start again but am not allowed without the iCloud password (which I don't have) there doesn't seem to be a place to change the email address of iCloud. What can I do?
This is the answer that I had expected, so in this case you could only change your gmail.com address to another providers email addres e.g. outlook.com, yahoo.com, etc., but you won't be able to change the gmail.com address to a icloud.com email address. Apple just won't let you do that.
Your iCloud account with @icloud.com email address and you Apple ID with gmail.com address are already connected and as I said before, Apple just let you merge this two IDs together.
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