Can't remove faceplate on master socket

One of the screws on my BT master socket faceplate just spins and spins and won't unscrew, so although I can unscrew one side the other side is still attached. I can pull it abut 1mm away from the backplate but that's it. If I pull hard then the backplate starts to flex away from the wall. I've tried screwing clockwise and anticlockwise, waggling the faceplate about but it won't unscrew.
This isn't a problem right now but I'm sure one day I'll need to access the test socket behind there.
Has this ever happenned to anyone before? Any tips on removing it? I obviously don't want to damage anything.

Alfie25 wrote:
Hello and thanks for the tips. What doesn't help is that the socket is only a couple of inches off floor level.
The only bit of the backplate I can see is underneath the socket. I stuck a flat blade screwdriver in here which parted the faceplate from the backplate by about 1mm but that was it. On the sides of the box if I stick a flat blade screwdriver and turn it then it just pushes the backplate away from the wall. I've also tried sticking a screwdriver in the gap between the 2 sections of the front of the socket but again with no joy - DS, is this where you mean in your 1st post? Apply pressure here then try to unscrew?
What I can't understand is if the brass insert is just spinning around inside the plastic moulding, why wont it just pull out? Or is the brass insert 'encased' in the plastic?
Yes, that bit (between front plate and back plate)
And yes, it is encased, so brute force may help it (and probably break this little piece of plastic)
-+-No longer a forum member-+-

Similar Messages

Removing extension from master socket?

Hi all,
Over the past month I've been having noise problems with my broadband. Engineer visited today and isolated it as the extension running from the master socket to upstairs feeding noise back so fitted an adsl splitter faceplace. All lovely, full speed broadband so very happy. Then about an hour later router disconnected and when it reconnected back to old speed with high noise.
I could live without the extension which is years old (an old BT install complete with 2 ringer sockets installed before we moved in), but cannot remove it as it's connected to the rear of the master socket. My idea is to snip the extension near the master socket and cap the wire. Just wondering if this is this a feasible course of action?!
Solved!
Go to Solution.

Did the engineer mention a charge for the visit? as you could be liable as the fault was proven to your own wiring.
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Extra master socket ?

I upgraded to Infinity 2 last month.
My master socket was the old style without the removal front cover so I had originally used one of the 'doubl plugs' to connect to it and bring out the connection to a junction box which I then distributed around the house to sockets in every room.
When I got ADSL I removed all the unnecessary extra wiring and used a normal socket in my sitting room to connect to the router. I did tests and the difference in speed between connecting the router direct to the master socket and using WiFi was minimal and preferred the convenience of having it located near where the PC was normally.
A contractor did the Infinity 2 upgrade, I explained my wiring and suggested putting the master socket in the sitting room on the end of my wiring so the router would be near the PC and YouView box.
He fitted the new style master socket in the sitting room by desk as suggested but left the old master socket in circuit and claimed it would not affect the speed.
It was only after he left I realised that this meant I still had the horrible double adaptor in circuit so it was not hardwired all the way and the double adaptor is falling apart anyway.
I am wondering about just removing the old master socket and putting in another terminal block to connect the incoming pair to my internal wiring to the proper master socket.
Just kicking my self that I did not insist the contractor did a proper job!
MB

Can't see why your suggestion would not work. Just try it - if it doesn't work put it back as it was.
Mistakes and embarrasing goofs in e-mails are only discovered when you've sent them!

Why can't I reset the master password with the option of removing all username:passwords by unchecking "Use Master Password"?

Why can't I reset the master password with the option of removing all username:passwords by unchecking "Use Master Password"? Currently, there seems to only be the option to issue a "chrome:" command in URL which DOES reset the master password. However, it was something that I had to google. The intuitive option would be to uncheck the "Use Master Password" checkbox, receive a verification dialogue, and blammo, password reset. Please make this a feature, thank you.

''cor-el [[#answer-702776|said]]''
<blockquote>
You can remove all password in the Show Passwords dialog.
That is where you manage the passwords.
The master password is only for protecting the passwords with an extra level of encryption and has nothing to do with erasing passwords apart from resetting the MP in case you have forgotten the MP and can't open "Show passwords".
</blockquote>
Sorry, for being unclear. Essentially this is a feature request for an option under Firefox options (why not?) to reset my Master Password not knowing the Master Password. For Security reasons I understand why all the saved passwords have to be wiped, but wiping the Master Password (having forgotten it) should be an option without having to issue an arcane command that one has to google to figure out.

No access to my master socket - can I still get In...

Hi, I'll try and keep this as short as possible...!
I recently ordered Infinity. The BT engineer came and couldnt install as he couldn't access my master socket. I do know where it is, as my brother-in-law and I wired up the sockets a few years back when we were refurbishing.
Unfortunately however, the master socket is about 2 foot below the floor-boards in my dining room, which is then covered with a wooden floor, which I cannot lift. From that master socket, the primary line runs underneath my house all the way to the wall at the back where it comes up into a modular plate with 1 telephone socket, (along with an ehternet port and 2x co-axials for sky) . From the master socked under the ground another secondary cable comes out at the front of the house and up to the front bedroom which services my phone and my second sky box, i.e. I need this cable to allow my sky multi-room to work.
From the master socked underground we ran ethernet cabling from there to the socket at the back of the house, so Im sure there are at least 2 pairs of wires running to that socket, possibly 6, (if we ran only 2 upstairs to the secondary socket)
Hope ive explained my setup sufficiently. Can anyone advise if Infinity can be installed on the primary line at the back of the house based on this information? Or let me know if I need to clarify anything else?
any help would be much appreciated! thanks

ok thanks.
Problem is, if they put a new master socket in, my old master will be disconnected and the lines going to the back of the house and the bedroom upstairs will be cut off, and I depend on both those lines being there for both sky boxes to work, and also for my router to link back into my network wiring which runs throuhgout the house (again all channeled into walls and under floors so not easy to change)
Ill call BT tonight and see if they'll let me order Infinity 1 then. Even if my line speed is affected, I currently have their standard broadband (which they say runs at between 3-6mbps but it doesnt), its really slow, much slower than virgin adsl line which I had previsouly, but swapped to get BT sport free So any improvement on speed will be welcomed tbh
Thanks again

Can a faulty master socket cause linkdead / dropou...

I'm connecting to a Dark Age of Camelot server in the US (206.112.64.6) on BT Infiinity and my accounts are going linkdead every 3-5 minutes (when local game client loses connection with the server). This has been happening since I noticed that the cable to our master socket is threadbare and thee are individual wires poking out of the back of the socket (which is not attached to the wall).
Last time i had this problem, it was a routing issue between me and the server which BT was responsible for causing, but that was 8 months ago.
What can I do to remedy this. Below is a trace to the destination server. Web browing seems unaffected, as is Skype and Ventrillo (VOIP)
tracert 206.112.64.6
Tracing route to 206.112.64.6 over a maximum of 30 hops
1     5 ms     3 ms     3 ms BThomehub.home [192.168.1.254]
2     7 ms     8 ms     7 ms 217.32.147.99
3     9 ms     7 ms    10 ms 217.32.147.126
4    12 ms    12 ms    12 ms 212.140.235.202
5    13 ms    13 ms    12 ms 217.41.169.225
6    13 ms    12 ms    13 ms 217.41.169.109
7    13 ms    12 ms    12 ms 109.159.251.209
8    25 ms    26 ms    28 ms core2-te0-3-0-13.ealing.ukcore.bt.net [109.159.2
51.37]
9    19 ms    19 ms    19 ms transit2-xe1-1-0.ealing.ukcore.bt.net [62.6.200.
142]
10    21 ms    21 ms    18 ms t2c4-xe-9-0-0.uk-eal.eu.bt.net [166.49.168.49]
11    21 ms    21 ms    19 ms xe-8-0-0.edge4.London2.Level3.net [212.187.192.6
1]
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13    20 ms    20 ms    20 ms vlan102.ebr2.London1.Level3.net [4.69.143.90]
14    93 ms    89 ms    89 ms ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74]
15    90 ms    89 ms    99 ms ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
16    97 ms    96 ms    89 ms ae-1-51.edge2.NewYork2.Level3.net [4.69.138.195]
17    89 ms    89 ms    89 ms Verizon-level3-2x10g.NewYork.Level3.net [4.68.62
.42]
18    99 ms    99 ms   144 ms 0.xe-7-1-0.XT2.DCA6.ALTER.NET [152.63.6.117]
19   111 ms   100 ms   100 ms 0.xe-6-0-0.XT1.DCA6.ALTER.NET [152.63.40.49]
20   101 ms   100 ms   100 ms so-0-0-0.ur1.iad6.web.wcom.net [157.130.59.70]
21   100 ms    99 ms    99 ms 206.112.64.142
22   100 ms   100 ms   100 ms 206.112.64.6

I'm not decorating my house in lead emulsion No problems with wireless connectivity since the week-long problem that BT caused back in March or whenever it was and since them my connections been solid. Like I said, it doesnt affect VOIP connections (I game while using Ventrilo) which may or may not be less sensetive to a temporary loss of connectivity.
if BT want to move my socket somewhere more appropriate then fine. Not many people people i'd imaging have a computer in the front hallway of their house, next to the front door. besides, what's the point of providing a wireless router if not for convenience
Either its a BT socket problem (inside the box are 2-3 loose wires not connected to anything) or its a wider network problem between me and the server.

Can I get my master socket moved?

I have really slow connection, partly because I live in a rural area, and also because I have my router plugged into a extension socket because the master socket is in a unreachable place (seems a bit odd o.0). I just wanted to know if I could have my master socket moved downstairs, and if so, what part of BT should I call and what will they actually do if I do get it moved. Thanks

It will be chargeable to move the master to do so you need to phone 0800800150 and get the sales peopple to arrange it being moved
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Another question (master socket)

Sorry for another question, but this is a forum after all .
Tomorrow all being well I should receive my welcome pack and business hub and on Friday I should receive Infinity, however I need something answered before the installation begins on Friday.
When I moved in my master socket, well, it had no faceplate on the bottom half (just a test socket basically) so I got myself one of those ADSLNation faceplate things which fit to the bottom half of the master socket and work as a filter. My question is:
- Should I remove the ADSLNation faceplate, use a standard micro-filter instead and explain to the engineer (if he queries it) that when I moved in there was no faceplate on the lower half of the master socket?
... or ...
- Should I leave it as it is with the ADSLNation faceplate on the front (screws don't properly fit either so I didn't bother with screws for that)?
Just concerned that if I appear to have used the ADSLNation (in other words not official BT faceplate) instead of an official BT one then the engineer might make a fuss or something?
Many thanks.

I see. Thanks for the clarification everyone.
I'll either take it off before Friday morning and use a normal micro-filter, so that it has no opportunity to go missing with the engineer, or if I decide to leave it there I'll make sure the engineer doesn't take it with him (as it doesn't belong to him after all, since I purchased that from ADSLNation and may at some point in the future need it again, e.g. if I moved years later to a location where Infinity isn't currently supported).

3 Master Sockets in the same room

So I have 3 Master sockets in one room (yes don't know why there are so many in the first place, previous owner probably) so I have 3 master sockets the 3rd still has the bt piper logo and the first one has the t logo so I might plan to move the home hub to the third one can I do that? the hub is currently connected to the 2nd one which has the openreach logo and stuff..

Do all 3 sockets still work?
Its possible that only one is the Master, more than likely the Openreach branded one and the others are just asting as extensions. You can do that by just connecting the Battery, Earth and Bell Wire to the terminals on the faceplate of the other two NTE's and not the A and B terminals on the back plate.
I used to do it for a living and sometimes when I changed sockets around for whatever reason and didn't have a flush mounted LJU on me I would just do what I described above. Might confuse an engineer for the whole of two minutes but they would soon work out which is the master and which is the extension.

IPlate/Master Socket, Help Needed!

(Before i start this is my first post so sorry if i mess something up )
Hi,
I want to install a BT Iplate but i have a Master socket that is not supported. (Pic below)
Is there any chance i can change my master socket to the one below so i can install an iplate?

Hi Eaglealex7,
The newer Openreach BTNTE5 master socket already filters interference from extension sockets. Pre-filtered ADSL/VDSL master sockets also already filters interference from extension sockets.
if you have a look at this link here it will tell you what Master sockets work with the iplate / Accelerator : http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25075
The accelerator/iplate can sometimes cause more issues in some cases. Have a look at removing the BellWire/Ring wire from terminal 3 of your master socket and extension sockets which does the same thing as the accelerator/iplate but sometimes more effective. Link : bellwire removal
Cheers
jac_95 | BT.com Help Site | BT Service Status
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BT Infinity / Master Socket

Hi,
Last week I had BT Infinity installed, but having done some reading around I'm slightly concerned by the work that was (not) done, and thought I'd post this for some advice.
I used to have an ADSL Nation NTE5 faceplate, from which I had wired a telephone extension. I also had my ADSL router connected via a 5m (or so) RJ11 extension cable, as my master socket is nowhere near a power socket.
While the installer was there, I asked about moving the master socket but he indicated that I'd have to pay BT to have this done (though he actually recommended I look for a local contractor who could do it much cheaper). I've since heard that some rather more helpful installers have done this work as part of the job! Perhaps the fact that mine was the last of the day meant he just wanted to get away early...
In the end, he reused my RJ11 extension cable to connect my BT Openreach modem to the master socket, but I'm concerned that this isn't a good idea and should actually have been done using CAT5e? I asked about running an extension from the master socket to be able to connect the OR modem elsewhere in the house and he indicated that this is possible. Subsequent reading around suggests this isn't possible though, and you can only run telephone extensions from the new faceplate?
Does anyone have any advice? My ideal scenario would be to have the OR modem in our utility room (used to be the garage), and to probably connect the Home Hub via powerline - or CAT5e - from somewhere more central in the house.
Thanks in advance - I'm more of a software guy, so this isn't my area of expertise!
Cheers
Nat
P.S. This all started because I've had a couple of dropped connections since the install, which could only be resolved by power cycling the OR modem.

The engineer should do either of these.
Move the nte5 to where you need it.
Do an nte5/ extension swap.
Run an internal data extension.
Run an external data extension.
If they say you have to have it at the point of entry then they are not being completely honest with you.
Perhaps it was a contractor/ mobile workforce chap and not an openreach engineer.

Re: Master Socket and Lightning - who pays?

...I didn't know I was responsible for BT carrying out repairs to it's own equipment. A lightning storm blew over our area. Engineer came and replaced a component inside the master socket. A surge arrester I presume. Said he had spent all day repairing patch panels damaged by the storm. Then I got a bill for £100. Ive raised a complaint.
Ive phoned 4 times and still not had a resolution. The engineer notes say that my equipment was faulty and that my equipment had caused a power surge. Both claims are false. Also, apparently a Mr Morgan was informed of the charges. That's nice, but there's no one with that name at our address. I believe a mistake had been made. Can anyone help?

This page has some guidance about charges.
http://bt.custhelp.com/app/answers/detail/a_id/12439/c/
If it was one of the new SSFP faceplates, then that is located after the test socket, so the customer would be liable for its replacement cost.
It looks like this
There are electronic components in this unit, which are easily damaged by surges.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No dial tone/power to master socket but infinity s...

Monday afternoon we had a phone call on the line to let use know the Sky engineer was on his way to fit a new HD box, we then had a storm hit for around and hour. At 5pm we went to make a call and our cordless phones (fitted to diy extension) had no dial tone. We then went and put the phone base station in to the master socket that has the new infinity faceplate on it. Plugged into the bottom slot and no dial tone We then went out and purchased a £10 corded phone and plugged into the slot on the master socket, no dial tone and no power being supplied to the hand set to operate memory functions/lights etc etc Strange thing is Infinity still works fine.
Called up to log an engineer visit and told that if the fault is found with my wiring it will cost £130 :/ am I right in thinking that everything coming into the house and terminating at the master socket is BT's responsibility ? and the fact that I have had 2 phones hard wired into the master socket as evident that it is the socket or cab thats at fault?
Just want to check this as every email/phone conversation/text message, keeps saying it will cost me £130 if no fault found or with my wiring.
And £130 for a call out is a bit steep if there was no fault ! or is that just me?
Solved!
Go to Solution.

Engineer has been and gone ! says it is a problem with the Infinity socket, when he takes it off he can get a dial tone but when he puts the face plate back on we lose the dial tone again. He said he will have to get an Infinity engineer out, could be today but might not, which means Monday or Tuesday
Does not look good after my last BT experience......
http://community.bt.com/t5/BT-Infinity/Customer-Service-DOES-NOT-EXIST/m-p/157427#M3551

Master socket conversion from plug in extension ki...

Hi! can anybody advise whether an extension socket kit installed by myself which simply plugs into the existing master socket (i.e. not wired in the back) can still be converted and used as the new master socket. I have the same problem it seems as many others with the current master socket nowhere near my computer.

Yes it should be able to, as long as its extending the master socket to another place (Basically yes?)
You can also ask the openreach engineer to run you a new master socket to where this extension goes. Basically they'll just run a cable where your extension cable goes, and then put a new OpenReach mastersocket there, so you wont even need your extension kit
I know BT are weird about only working on their own sockets, so this might be your only option, but the engineer should be more than happy to do it.
He'll just need to get some drop cable and just make the current master socket into a dud socket, and then put a new master socket elsewhere. (It'll be one of those unsightly Non sunken faceplates though, e.g with a backplate sticking out of the wall) so you may need to sink it into the wall yourself if its something that bothers you (Although the fact that you had an extension kit running along, i doubt it will bother you.
Is this what you mean? Or have i totally misunderstood you?

Current master socket in an adjacent room to study...

I'm moving house next week, with BT Infinity on order.
My master socket is in the adjacent room to where I'd like it to be. I understand the installation comes with a 30m extension kit if needed, but will the engineer be happy drilling between rooms, or do I need to do this before arrival, and if so, do I need to pre-lay cat 5/6?

PROBLEM SOLVED!
EDIT: Comments and pictures removed as requested by BT mods. How come I can discuss this but not allow to post pictures or discuss this any fruther???
After some investigation and more twiddling with trail and error. I found out that the cause of the connection was down to a loose master socket
From the image above, you can see I've moved the whole front facial to get access to the socket at the wall. The lighter shaded part was quite loose and I suspected when I put the NTE2000 in, it push the master socket back and did not make a full connection. To over come this I wedge some hard plasic behind it and put the whole unit back together. Of course I tested this in between with my modem but as you can see below the 3rd light to the right - we have the internet!
Now the next problem, did a speed test and i'm hitting 3.5mb instead of the 7mb I was hoping with this adapter. I connected the brown (orange - socket 2) wire in to see if that made a differance but is that what's effect my speed.

Can't remove faceplate on master socket

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