Can't remove old CC

Hello all,
I haven't had a credit card in my name since about three years ago, when I first made my iTunes account. Since then, I have removed that credit card from my account and have made do with iTunes cards.
The place I usually bought cards at had none, but they had the gift credit cards, so I bought one of those and used it in iTunes. Now, I can't remove it from my account.
I owe about two dollars on my iTunes account and bought a gift card, added it to my account, but since it will not allow me to remove the old credit card, it won't take the money from the card. I can't update my apps or download the movie I bought the card to buy.
I can't seem to find any help on the issue.
To re-iterate, before people come in to tell me how to do this:
I have gone to the itunes store, gone into my account and billing info. I have the option of Visa, Mastercard, and Amex, and that is IT. There is no "None" option or any other option.
I can't even find a way to contact support about this and just get the info wiped off. :/ So any help or work around people may have would be appreciated.
Oh - I do not have the credit 'gift' card any longer. I sliced it up when I moved last month and chucked it, since it was used up.

Well, I believe you!
Reply back to them with the same case number. Explain that there is a bug that has been reported here on AD.
If anything is wrong with the current payment method (expired card comes up most often) then you're correct. The NONE button is not an option.
Example: http://discussions.info.apple.com/thread.jspa?messageID=11460834&tstart=0
The workaround for other folks has been to add a completely different credit card that is not expired, but as you explained, you don't have one. Maybe they will have some other advice for you.

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