Can't rent certain movies

Unusual error. I can't rent "The Orphanage" on either Apple TV or iTunes. It gives me error 5002. However, other movies rent fine from both iTunes and Apple TV. Is there something wrong with Apple's servers?

Thanks for your reply, but I kind of think you're missing the point slightly. Apple markets the whole itunes store concept as being content ON DEMAND. That's the point in question surely - that it's the alternative to having to go to a regular store... quicker and more convenient. You shouldn't have to wait overnight/days/weeks to get a movie.
And as far as your argument for having a run of bad DVDs is concerned, I'm not the only one with this complaint about this specific title. Upon the most cursory of investigation its revealed that this particular problem with this particular film has been going on for a while - i wouldn't expect an overnight solution. However, 24 hours is a long time in the apple store. And come on, let's talk straight here - encoding a title shouldn't take weeks - not unless we're using a very.....slow.....computer....... This isn't some mom and pop outfit - its the apple store for goodness sake - all it would take would be a quick email or phone call to the respective studio and I betcha it'd be up and running in next to no time.
Regardless, The Orphanage is on the movies homepage advertised as a top new title. It shouldn't be on display if it's unavailable. Let's say I were to follow your advice and head off to a regular store and found a film advertised for purchase and it was damaged and/or not available, I think there might be some trade/consumer law which would prevent this from happening. False advertising. That kinda thing.
Look, this isn't the end of the world. nobody died. But if there's a genuine problem there should be an explanation for it, not some generic error code. It smacks of laziness on the part of Apple, is very frustrating to the customer and leaves you feeling peeved and needing to vent!!!!
Phew, that's better. Now, where's that movie so that I can scare myself.
<Edited by Moderator>

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HT1657 Why can't we rent certain movies, such as warhorse, or money ball?? They are already out on DVD... will we ever be able to rent them?

Just wondering why we can't rent certain movies off ITunes store, when those movies are already out on DVD - will we ever be able to rent them?

Apple needs to have permission from the copyright holder to make them available.
(71466)

Apple TV keeps asking my for my Credit Card verification code and I punch it in, still asks me for it, and restarted everything, went to my computer, checked the code, all is set, still can't rent a movie. Please help!

Apple TV keeps asking my for my 3digit Credit Card verification code and I punch it in, it still asks me for it, and went to my computer on iTunes store, checked the code, all is set and saved, go back to Apple TV still can't rent a movie, I still get the same Verification Required message without any further information after I punch in my 3digits. When I hit submit, the page goes back to the same place to type the code again, and yes the code is 100% accurate. I tried restoring the apple tv, every thing is up to date on all devices and signed in and out of my itunes store on my Mac, still no luck. Please help!

This issue actually started a week ago... see: https://discussions.apple.com/message/23399558#23399558
to determine if there are the same problems you are experiencing. I have spent over 6 hours on this issue trying to isolate if it is a hardware, software, network, iTunes account, or Apple device issue. My initial results indicate it is a software specific issue related to the Apply TV hardware device.

Why I can't rent a movies in iTunes I'm using ipad2 and if I view movies in ITunes it's not available in emiraristore

Why I can't rent a movies in iTunes I'm using ipad2 and if I view movies in iTunes it's not available in migrating store

If you live in a country where the feature is not available, you will not be able to rent movies. Not all iTunez content is available worldwide.
You can see what is available where you live here.
http://support.apple.com/kb/TS3599
Did you already ask this question earlier today and were you not told this already? Your screen name looks familiar and so does the question.

After updating billing account, how soon can i rent a movie ?

How soon after changing account details can i rent a movie ?

Should be fairly soon, if you have an issue contact iTunes

Why can i buy, but not rent, certain movies on apple tv?

I rented Batman Begins last night with no problems and then thought I'd watch The Dark Knight tonight but it's only available to buy, not to rent. I understand that some movies are restricted based on the requirements of the distributor but it seems strange to block The Dark Knight but not Batman Begins from rental. Any advice or work-arounds gratefully recieved. I'm in Australia, if that makes a difference.

This is becoming more and more common. My take on it is that the studios have only just started to understand the ramifications of the Apple TV model. They're losing money because Apple TV makes it so easy to rent a movie, and then rent it a second time IF you wish to, and so people are less inclined to buy (I know for certain this is true for me, so I assume that other people have started adopting this behaviour too). So what seems to be happening is that when a movie is first released it's rentable and then later when you go back to look for it again it's suddenly purchase-only. Also, I've noticed that some movies that did poor box office but got great reviews, are mysteriously 'rental only'. I suspect this is an effort to try and recoup some money from their crummy marketing decisions.
And they wonder why they have a problem with piracy.

Can't rent a move

Hey Folks. I just got my Apple TV and I thought I'd rent a movie. But it doesn't seem to work. I click that I want to rent it, put in my password and all that, then it goes to the accessing iTunes store screen. The wheel spins for a while, then it says "unable to sign in. apple tv could not connect to the server. try again later." .. I know I have my password right. the itunes store is working fine if I go to in it on my pc. it's just for some reason I can't connect to the store to rent the movie.
has this happened to anyone else? Is there really a network or server issue or is it me?

Hi Cris_,
If you are having issues renting movies in iTunes on your computer, you may find the following articles useful:
Apple Support: How to rent a movie from the iTunes Store on your computer
http://support.apple.com/kb/ht1390
iTunes Store: Movie rental frequently asked questions (FAQ)
http://support.apple.com/kb/ht1657
Cheers,
- Brenden

Can I rent a movie in iTunes and then watch it in my car where I don't have an Internet connection?

Just wondering how to download a movie on the iPad and then take it in the car or on a plane and watch it... Is it possible to rent a movie on iTunes and then watch it elsewhere, where I don't have access to Internet?

Absolutely. You can rent or buy a movie in iTunes and once downloaded to your iPad, watch it without internet access. You can do this directly on your iPad. Open iTunes on your iPad. Browse, then buy or rent what you want. Once downloaded, your purchase will appear in your Video App, which was preloaded on your iPad.

HT1657 Can i rent a movie and then watch it without a wi-fi connection???

i want to know if i can rent a movie from the itunes store and watch it on an airplane???

Welcome to the Apple Community.
From my own personal experience, I have found that when I turn off the Wi-Fi on my Wi-Fi only iPad, I am still able to play rented movies on it. I have tried this perhaps four or five times and in each case, this has been the result. I have also noted that other users have had the same experience as I.
However saying that I have noted a small number of users that have stated they are unable to view rented movies without an Internet connection. This knowledge base article from Apple, also suggests that an Internet connection is required.

HT1390 it is asking me some security questions which i really dont remember answering when i first installed itunes, how can i rent a movie when its asking me questions i have no answers for?

i dont understand how i can be asked questions i have no answers for, could someone please let me know how i can rent a movie without the questions? thanks,

Hey scoops13
You will need to be able to answer the question to go through with the rental. Once they have been answered you should not be asked again. The article below will explain about the security questions and what to do if you cannot remember the answers to the questions.
Apple ID: All about Apple ID security questions
http://support.apple.com/kb/HT5665
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT1657 Can I rent a movie now and watch it on an airplane without an Internet connection?

Once you rent the movie from itunes, does it down load to your device so you can watch it later without a wifi connection?

It will download onto the device or computer that you rent it on. If you are doing it on your iPad, then as long as it has completed downloading to the Videos app then you should be able to watch it without being online

Does Apple TV only rent certain movies, and make you buy others

Does Apple TV force you to buy certain movies? We tried to rent Seven Pounds and cannot find a way around having to buy it.

No, actually, the iTunes store lists a great many movies, some of which are only for sale, and some of which are both for sale and for rent. I looked up Seven Pounds, and it is one that is only available for sale. I don't know why Apple does this, but it's been that way ever since I've been a customer with them for several years now.

HT201667 My account is in Canada ...can I rent itunes movies when in France?

I will be on holiday in Europe....my iTunes account is in Canada....can I rent and download movies from iTunes Store whisk I am in France for example?

"The iTunes Service is available to you only in Canada, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance."
http://www.apple.com/legal/itunes/ca/terms.html#GIFTS

Can I Rent a Movie Through iTunes on My Computer, and Transfer to iPad?

Or if my wife wants to watch a movie on her iPad, we have to use that iPad to d/l it?

I rented a movie on my computer through I tunes but I do not see how I move it to my I Pad.

Can only purchase and not Rent certain Movies????

Hi,
I'm a little confused after this new set up of purchasing is available now. I just went into Top Movies and now there is only a "Preview" and "Purchase" option and no rental option on such releases like "Cloverfield"....... but I only noticed this on certain releases .
Can someone explain why you could purchase it but not be able to rent only??
Thanks
Raff

The announcement was Day 1 Purchase availability, not day 1 rental ability. Not much has changed for those that only rent.
Before this Day 1 availability news, you would only get movies show up when the studio let Apple put it up and then the studio also decides if for purchase only or rental as well.
The studios decides when to release for rental as they want to get as much money from DVD release first.
The recent news just means you can purchase movies now on the same day as DVD release. However with that said, some studios said they will also release for rental day 1, other still reserve the right to hold off on that.

Can't rent certain movies

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