Can't replace ink cartridges because carriage won't center when I open cover! HELP! hp 6830

I hve a brand new HP 6830 and it is all out of ink. I cannot replace thw cartridges because when I open the cover, the carriage will not center. I have tried pulling it, I have rebooted ten times, nothing is working. HELP!

It is possible that the door sensor has malfunctioned or the encoder strip (carriage guide) has been dislodged. Check the images below for more details.
Figure 1: Door Sensor - Check if there is something in the sensor slot (top box) and if the sensor trip is still there (lower box).
Figure 2: Encoder Strip - This is a little bit harder to check because it is a transparent ribbon inside the printer that goes from left to right. It guides the carriage so that it knows at what position it is in. The image below shows where it is connected on the left side and is indicated with a smiley face. If this is not there then the carriage cannot move at all.
Binary_Zen (worked at HP )
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INK CARTRIDGE PROBLEM CARRIAGE WON'T MOVE 7520

my error is INK CARTRIDGE PROBLEM............. but no matter all attempts suggested( like plug, unplug , turn off and on. hp download to scan problems did show the ICP being the issue). the carriage won't move to the center. i was in the middle of installiing new hp 564 cartridges. took out the first cartridge black and i did not have another to fill spot. tried to install old c artridge. shut printer cover and next i went to open it the carriage won't move to the middle. ran the scans for testing and all say INK CARTRIDGE PROBLEM and the control board will not allow me to get out of that message to run any tools from the control board. Please help.................please. Have warranty but do not know what that will cover if problem cannot be fix.

Hey there @lynnriley0785!
I would be happy to provide some help regarding the ink cartridge problem error on your Photosmart 7520! The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection,paper feed issues, quality issues and jam issues.
If the carriage is still stuck in the printer with the cartridge problem error then I suggest removing the power cable and trying to manually move the carriage with your hand. If the carriage moves then remove all the cartridges, close the printer and plug it back in. Once the printer comes back on see if you can install the cartridges again.
If you cannot get the carriage to move remove the power and check for any jammed paper in the printer. I have provided a document with instructions on all the places to check for a possible piece of jammed paper.
For the document click here: A 'Carriage Jam' Message Displays for HP Photosmart 7520 e-All-in-One Printer Series
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
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HP Photosmart D7560 replacement ink cartridges

I need to replace the Black ink cartridge in my D7560 printer.
When I went to install the replacement cartridge it was nearly 1/8" wider than the original, and will not fit in the print head?
I bought 4 of these for when replacements were needed. All are HP's, Photosmart 564 black. The boxes are all marked HP CB316WN Option 140, and say clearly they are for my D7560 printer. What gives here?
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Hi Gwain,
You certainly do have the right product for your printer. The cartridge should fit, but might be a bit snug.
Your printer takes 5 cartridges. The black cartridge you're trying to use should install on the right side, slightly separate from the color pack (the Cyan, Magenta, Yellow, and Black photo). It won't fit into the black photo slot. Take a look at the cartridge replacement instructions on http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01500662&cc=us&dlc=en&lc=en&product=3396085&tmp... and let me know if that works for you.
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I work for HP.
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Hello.
Please check to make sure that the correct genuine Canon ink tanks are installed. The printer uses the following ink tanks:
CLI-226BK
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If additional assistance is needed, feel free to call us at 1-800-OKCANON.
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8500A won't print since I replaced ink cartridges.

Hi. Ever since I replaced all the ink cartridges (with genuine HP parts) on my printer it won't print except very faintly in two of the colours, and not at all in the other two. I've cleaned the printheads, and tried to align the printheads. Aligning the printheads failed. Why would the printer suddently stop working after replacing the cartridges, and what else can I do to fix the problem? I found a page about replacing the printheads, but can't find any info any where about where to buy these parts or how much they cost. I tried to find a repair place near me but the search came up with no results. Any help you can provide would be appreciated.

Hi , Welcome to the HP Forums! I see that you cannot print with your HP Officejet Pro 8500A, on Windows 7, after replacing your Ink Cartridges. I am happy to help! Please, try the steps within this guide, Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series. If the guide does not resolve your issue, Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

Officejet 4620 Brand new HP Black ink cartridge and it won't print black at all

Greetings, my printer recently ran out of ink. So I purchased a set of cartridges from Staples. I installed them and ran the Clean Printhead function. I now have great color and NO BLACK. I ran the clean printhead function numerous times. Its so frustrating to watch the evolution of printers over the last 2 decades go from reliable to unreliable all for the purpose of financial gains. I've had printers since the 80's, I used printers when they came with ribbon cartridges, which hardly failed, though they would indeed dry out. At least when they did dry out you would be able to put a new one in and continue. Now they have engineered replaceable printheads (because they were made knowing they will fail), ink cartridges that are not interchangeable (knowing that once you've had it with one printer model, you'll most likely switch to another brand or model) which uses a DIFFERENT model ink cartridge. All for finacial gain. Between my office and home, I've been through 4 printers in the last 2 years. I was a loyal Lexmark fan, untill my old one died and I purchased a new one, first thing I noticed was the changeable printhead, and I said to myself, uh oh, thats going to fail, and so said, so done, within 3 months of using the printer, Lexmark sent me 2 printheads and 2 sets of replacement inks free of charge. I still have a set of ink and a printhead because the LCD screen went blank, lol. Had to toss it. Ended up switching to HP which I believe is made in the same factory as Lexmarks after much comparison of models. Now I have the newest HP at my office and its been great thus far and SUPERB on ink usage, THUSFAR. I'm almost afraid to find out what my future has in store. I know I ran on alot off topic, BUT HP, YOU SHOULD BE ASHAMED OF YOURSELVES. I've now wasted $60 on a new set of cartridges and will most likely need a new printer since my warranty is expired. SMH. Bad Business!!!!
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Is your printer still in warranty? You can check with HP's warranty tool here. Are you located in the US?
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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OfficeJet Pro 8600 Plus fried by thunderstorm - how can I removed ink cartridges

A thunderstorm last week fried the power supply of my OfficeJet Pro 8600 Plus. The printer is beyond economical repair so I have ordered a new printer.
With no power, the ink cartridge carriage is stuck in the far right position where it is impossible to remove the four relatively new ink cartridges. Ink is not cheap ... would like to be able to salvage the ink cartridges from the disabled printer but cannot figure out how to release the carriage.
Any sugguestions would be appreciated.
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Hello ,
Welcome back to the HP Support Forums!
Sorry to hear about the Officejet 8600 taking that kind of damage in a storm. Regarding the inks not being accessible, the only thing I can think is to reference the carriage jam support guide.
A 'Carriage Jam' Message Displays on the Printer Control Panel
The only thing I can really offer as a suggestion is try manually moving the carriage over. If it is locked into position and are unable to move the carriage, if you fell comfortable, use a screw driver to "assist" the carriage to move. Since the printer is damaged and you are already planning / have replaced it, it wont hurt it.
Cheers,
JERENDS
I work on behalf of HP
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Printer screen frozen after replacing ink cartridge

My Cyan ink cartridge was empty. I replaced it. The printer screen is stuck on the message "Genuine HP ink cartridges installed" with an "OK" at the bottom. Does not respond to pressing OK. The printer is clunking and chunking for a while, then does nothing. The message never changes. I've powered off and on multiple times. Unplugged the power cord from both ends. Tried to reinitialize software, but can't do it because the screen is unavailable for me to perform the tasks necessary. Help!? (Please)

Hi @lynetteheims
Please take a look at the following post by Ciara_B; Black not printing on Officejet 4620, Photosmart 6520, Photosmart 5520, Deskjet 3520.
If the issue persists, Please be sure to call us. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

Replaced ink cartridges and no ink shown on new print outs

I have a HP 8500 a9110 printer. I just replaced all three color ink cartridges (black cartridge is still good). After replacing, I tried to print and all that comes out are white print outs with no color or very slight tone. I attempted to go Tools and clean and align heads. The clean worked but received failure on align option. I turned off and unplugged unit and also removed and put back in new ink cartridges. I also removed the both heads and cleaned off with soft cloth. Has anyone experienced this issue before. Any assistance is appreciated.
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Hi vegasbuddha,
Sorry to hear that you're having problems.
Are you using HP genuine cartridges? I'm asking because using any other cartridges could result in many hardware
problems and issues also in ruining the printer.
If that's not the problem, can you take a look at this link and see if you've missed any steps in replacing the cartridge?
Replace Print Cartridge
After replacing any cartridge, the printer should automatically print out a diagnostics page.
Also, cleaing the cartridges could help in this case. The instructions to do so are in this link:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c02207121&lc=en&product=4083969&tmp...
Let me know how this goes and hope this helps!
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I have a C5580 AND a C5280...and can't remove ink cartridges from either of them.

I can't remove the ink cartridges in either printer. It looks like the little flat plastic plate that sits directly in front of the installed cartridges, is sitting too high and blocks the inks from being removed. I think the plastic plate should probably be lowering itself automatically, when the cartridges move to the right and stop for easy removal...right? How can I fix that?
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OK, sorry I could not help.
The service station is the assembly on the right, the capping station and plate that block access to the cartridges are all part of that mechanism. If the plate is not moving out of the way the service station mechanism is not operating properly.
Similarily, if there is a carriage jam message it is an indication that the carriage is not moving correctly, or that the sensor that detects carriage movement is not operating. In the latter case the carriage would likely slam to the edge of the printer, that seems to not be the case so it is likely related to a blocked movement of the carriage. This may be caused by a blocked service station.
At any rate, I will not waste your time with any further discussion in this thread.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

IJ Canon Printer Utility disappeared after I replaced ink cartridges.

I just replaced the ink cartridges with ones I ordered from eforcity and it prints fine, but I haven't been able to locate the printer utility box ever since which means I haven't been able to check ink levels and clean the nozzles. This is really frustrating because I need to clean the print nozzles now. Every line on my printouts is streaking (half dark / half faded). Help! Thanks.

Hi , Welcome to the HP Forums! I see that you cannot print with your HP Officejet Pro 8500A, on Windows 7, after replacing your Ink Cartridges. I am happy to help! Please, try the steps within this guide, Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series. If the guide does not resolve your issue, Please contact HP, phone support for further assistance. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Hope this helps! “Please click the Thumbs up icon below to thank me for responding.”

Can't get ink cartridge back in

I have an HP Photosmart, I removed the black ink cartridge to replace it and now I can not get it back in, any suggestions

Hi, what photosmart model do you have?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Can't replace ink cartridges because carriage won't center when I open cover! HELP! hp 6830

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