Can't reset my Apple ID security questions

Hi, I can't reset my security questions. I no longer have access to the rescue email address that I used years ago when setting up my account. I have no Apple device, so I can't verify my account that way. I haven't purchased a single thing on my account since signing up years ago, and I really wouldn't mind forgetting the whole thing and setting up a new account, except that I just put $50 worth of gift cards on the account. So frustrating that it didn't ask the questions until purchase, so I had no idea there would be a problem. Are there any options for me? Can I transfer the money on my account to a different account? Is there another way to verify my account that I'm missing?

ijustneelotsofhelp wrote:
Hi, I can't reset my security questions. ...
See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Here > Apple Support iTunes Store Contact

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HT5312 can't reset my apple id security question. I follow all the instructions and still I can't reset it. All I get is this We're sorry. The system is unavailable. Please try again

can't reset my apple id security question. I follow all the instructions and still I can't reset it. All I get is this We’re sorry. The system is unavailable. Please try again

If you are trying the reset link to your rescue email account and it's not working (Apple may have been doing maintenenace) then have you tried clearing your browser's history and cache and/or trying a different browser ?
If that doesn't work either then you can try contacting iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57

HT201363 How can I reset my Apple ID security questions?

can you help me please . How can I reset my Apple ID security questions? helooooo

You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104774)

Can i reset my apple id security questions at the german support hotline?

hi,
unfortunately i forgot my security questions for my us-appleid, now i want to reset them, but i am in germany at the moment.
my question is, is it possible to reset them via the german support hotline?
please help me :/

Hi tschaschdin,
Welcome to the Support Communities!
You should contact Apple US Support for your Apple ID security issues.
The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
You can attempt to answer your security questions in order to change your rescue email.
If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Cheers,
- Judy

How can I reset my apple id security questions, if I have not set a rescue email account?

My new iPhone says "To help ensure the security of your Apple ID we require additional information." It then asks me for the answer to my security questions. Which I can not remember. I can log into iCloud and my apple ID, but can not change my security questions. A web search indicates that I should be able to send a security email to my rescue email account. Since this option does not appear on my accounts security question screen, it looks like I never setup a rescue email. How do I reset my security questions, or setup/change my rescue email account?
Thanks in Advance!!

Actually, you'll have more luck contacting AppleCare Phone Support.
http://support.apple.com/kb/HE57
With the information you provided, I assume they can verify your identity and reset your account security questions.
Kind regards,

How can I reset my Apple ID security questions?

I have had an Apple ID account long time ago. For some reason, Apple is now trying to assure if you're the owner of the account by asking the answers for your security questions. I had answered those questions long time ago, and I really do not remember what I had exactly written. I want to know how to reset the questions. I can access my account with no problem; I just can't update my applications in my Mac because they are requiring the answers for these questions. Many assistants have tried to help me, but they hang up the calls. I have checked everywhere through my account, and there is no link that indicates to reset the security questions. I would appreciate someone that could help me with this issue. Thank you!

I have the same problem, they appear unable to reset them.Considering Apple rang me at home,so they have my number, contact me on my email and I have other Apple products it seems ludicrous that while I can reset my password and have done so already, they can't reset some obscure questions answered long ago and forgotten. No wonder Apple is losing market share. If it takes much longer I will sell the iPad and replace it with a Asus or Samsung tablet.

How can I reset my Apple ID security questions when it's not giving me the option to?

Can someone please help me to figure out how to reset my questions!?!

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(91633)

How can I reset the apple Id security passwords?

How can I reset the apple Id security passwords?

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT5312 please send me an email to reset my Apple ID security questions

please send me an email to reset my Apple ID security questions, my apple ID is @gmail.com and my rescue email is @hotmail.com PLEASE :(!
I tried to click on the link that says: We can help you reset your security information by sending a message to your rescue email address:z•••••@hotmail.co
but i didn't got any email.
please help me i've got an itunes card with 50$ and i cant use it because of the security questions.
and thanks.
<Email Edited by Host>

We are all itunes users just like you.
Rescue email address and how to reset Apple ID security questions

How can i reset my answer of security question? not remember

Help!! How can i reset my answer of security question? not remember

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

About reseting the Apple ID security questions.

When I try to reset my Apple ID security questions, it doesn't send a link to my e-mail, I checked all my e-mails, nothing was sent, it sent once but it was a link to reset my Apple ID's password, and that's not what I wanted, can you please help me please?

Forgot Security Questions
1. If you forgot the answers to your Apple ID security questions - Apple Support
2. Apple ID- All about Apple ID security questions

HT201363 Reset my Apple ID security questions

Hi,
I wanted to reset my Apple ID security questions and asked to send reset email to my Apple ID email, tried at least twice, but nothing come in my inbox... what can i do?
thanks!

See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
Amber Syuan Guo wrote:
I wanted to reset my Apple ID security questions and asked to send reset email to my Apple ID email,
You need a Rescue Email set up BEFORE you forget the questions/answers.

How do I reset my apple id security question with out a rescue email

How do I reset my apple id security question with out a rescue email?

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101013)

I want to reset my Apple ID security questions because it is old Apple ID. I know all of the passwords, but I do not know the security questions.

I want to reset my Apple ID security questions because it is old Apple ID. I know all of the passwords, but I do not know the security questions.

See Kappy's great User Tips.
See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities https://discussions.apple.com/docs/DOC-4551
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
 Cheers, Tom

I cant reset my apple id security questions??

i cant reset my apple id security questions??
the link of reset question is no apper to me >

You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
(93150)

Can't reset my Apple ID security questions

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