Can't reset my password; big red error icon appears but won't tell me the problem.

I'm tired of trying. Nothing indicates what I need to do, input, or where to look for answers. Well, I've been sifting through faqs and boards but I'm getting tired of that; a simple solution would be fantastic! I was going to spend money, and now I'm blocked from my account...haha...kinda seems counter-intuitive. Help? Thanks.

Hello valentyyn,
Thank you for signing up for the forum and for your patience during this busy time of the year.
I would be tired too if I tried resetting my password over and over again but nothing came of it.  There is no reason why it should be all that difficult for a customer to login to their BestBuy.com account and place an order.  I would suggest that we make sure your information on file is up-to-date and then resetting your password from our side, which should then finally let you login.  To gather the additional information I need, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the little envelope at the top of the page.
I hope you have a great rest of your day!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message

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