Can't restart after software update

Hi All, Running 10.6.8 on a later model 2008 MacBook. I'm trying to check for software updates, as it's been acting slow. When I run the software update, I'm prompted to restart, which I agree to. But then the machine just sits on a background screen (stars and aurora image) and goes nowhere. Only way to restart the machine is to hold down the power button and reboot. Tried restarting multiple times, repairing the disc from the OS X install dvd, to no avail.
Any ideas? Many thanks!

Hello:
It is difficult to guess what is happening...
Try resetting the SMC (system management controller).
If that does not help, reinstall OS X.
Barry

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Problem restarting after software update

Computer is fine, drive 40% full, no speed problems...
But it just won't restart after software update runs, nor will it restart or shut down from finder.
Problem solving so far: Safe boot, reset pram, ran disk utility, ran disk repair using install disk, ran fsck -y, ran disk warrior.
Is annoying. ANy ideas anyone? If not, what is the procedure for updating using sudate and terminal, as when I use software update, a force shut down will not install.
ANy ideas folks?

Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/MacOS_X_10_5_8_ComboUpdate
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 4.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
If you are updating Safari (or just have):
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very first thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
• /Library/InputManagers
• ~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later).

Unable to restart after software update 10.3.1.1779

I am unable to get my Z10 to restart after this update.
I have searched endless avenues and have now resorted to deleteing the notifcations for this update when they come in, I have downloaded and installed it, but when asked to restart, my phone stalls on the loading screen forever, the longest I have waited for it to restart is 3 days, with 24 hours of that on 99%.
I am now the but of all phone related jokes as everyone I know has an IPHONE that works perfectly, but I insist on keeping this awful Z10 becuse I dont want to join their rank....too tink I spent £500 on this when it came out (more fool me)
It would seem that the general consensus is, I will have to go to the inconveience of taking my Z10 in to a phone shop, were they will send it off to BB for the update to be installed.
PS; Blacberry's forum is as hard to navigate as the phone is to actually get working proberly.

This has been the worst software update I have ever encountered. My Q10 is completely unreliable and I am going to switch to another device in the morning. I have restored factory settings and have successfully wiped the app to sync my shared Google Calendars, the z and y keys have swapped on my keypad and the Q10 still turns itself off arbitrarily, wipes all text and phone messages and can't recall what network I'm on or what my home wifi settings are.

Mac 10.6.3 won't restart after software update

I just installed Snow Leopard on my mac and that was successful. I went to do a software update afterwards (hoping to move up to 10.6.8) and it went through, but when the computer had to restart, it would just shut down, and reboot to the purple-ey space-ey background image....and just stay there.. The computer will shut down fine by holding the power button, and it will start up fine. It's just after the software update, that it will not restart fully. Any ideas?

I don't want to hijack the thread with my problem
But you are. You can avoid that by starting your own posting. The original poster has never responded, since Feb 18th, to anyone, so it is unlikely that he would respond to you.
If a friend gave you the iMac with Lion on it, he most likely didn't give you his Apple ID and password either, because that is what you would need to do future updates. Your copy of Lion is most likely licensed to the previous owner, not you. He should have given you the Mac with it's original disks and the original OS X version installed.
When you post your own issue, you can reward those that help you by awarding points. That won't work when you hijack someone else's thread, because only the original poster can award points. Thus you're removing an incentive for anyone wanting to answer your replies. Not to mention that it waters down the intent go the original issue as more and more variables are added to the thread.

Can't Print after Software Update

After completing an Apple software update which included Epson printer software update 2.7 I am unable to print. I get an error message; Error:/Library/Printers/EPSON/InkjetPrinter2Filter/rastertoescpll.app/Contents/ MacOS/rasertoescpll failed. Can you please assist? Printer is Epson RX 650

I had this problem with the RX640; it seems to affect a lot of Espon printers going back a long time, not just the latest update. Apparently some resourceful person out there says it is due to trying to print a pdf generated from word and various other programs and getting rid of this many-headed beast of a problem can be quite tricky.
I first followed this http://kb.epson-europe.com/display/4n/kb/article.aspx?aid=3744&searchstring=&n=& tab=search&bt=4n&s= epson knowledge base article's instructions but had no joy. I then reinstalled Rosetta off my Snow Leopard install disk (which as an aside involved fixing my broken dvd drive!) and again had no joy, even after wiping the print settings, running the gutenprint uninstaller, deleting the drivers and trying to install the printer again using software updater. It seems like Epson software update 2.7 http://support.apple.com/kb/DL1398 on the Apple website does not work properly for selected Epson printers.
To the solution. I downloaded and installed the previous Epson software update http://support.apple.com/kb/DL900 from the apple website and this finally did the trick. This is a beast of a file at 850MB compressed, containing drivers for ALL of Epson's printers so it does eat up some drive space. However as my printer is working again, I don't care!
FYI I have read various solutions that were successful for various people. I am not certain if the last step alone would have been sufficient to get my printer working or if the previous Epson KB steps and Rosetta reinstall played a part. I hope this issue is resolved in Lion in a few weeks time altho given Epson's past history, I'm not very confident.....

Restart after software update -- always stalls at black screen!

Hello,
I've been having this problem for over a year now (see my other post http://discussions.apple.com/thread.jspa?threadID=1224018&tstart=0).
The strange thing is, the same exact behavior is now happening on my MacBook Pro, in addition to my 24" alu iMac (where I first noticed it).
The problem: If Software Update prompts me to install a new patch, and that patch requires restarting, 99% of the time, when the system is restarting, it will hang at a black screen (seemingly right when the restart should be happening). The startup "bong" has not played yet. The system almost sounds like it is off, but it is not. It will stay there indefinitely. I then have to hold the power button to completely power it off, and then start it back up.
The patches do install OK, but it's completely annoying that the system doesn't restart properly!
Now that it's also happening on my MacBook Pro, I'm getting a little ticked off.
iMac7,1
Boot ROM Version: IM71.007A.B03
SMC Version: 1.21f4
MacBookPro4,1: MBP41.00C1.B03
Boot ROM Version: 1.27f1

Hi everyone,
Thanks for the feedback, I appreciate it.
This isn't an issue of not waiting long enough for a full restart. Regularly I'll tell it to apply the updates and then go to bed, and when I wake up it's sitting there in this black screen state. Nothing works: moving mouse, pressing keys, or hitting the power button quickly. It's stuck. I have to hold down the power button so that it completely turns off, and then restart it. Interestingly, the patches always are applied. So this hang is happening after it has finished updating everything.
I don't think it's worth reporting to the feedback center, since I already do report the error every time it happens: the cmputer restarts, and it says, it looks like you ran into a problem. "Ignore" / "Report..." and I report it. I evn include my email address most times, and have never once gotten any feedback, even though I've reported this same thing happening over a dozen times.
It's pretty frustrating that I'm going to have to wait until the next patch is out, and I have time, and then schedule a friggin Genius Bar meeting to get this sorted out.
Carolyn, I will try your idea regarding fixing permissions with disk utility. I might also have to dig through the Console again to see if there are any clues.
The really annoying/weird thing is that it started happening on my MacBook Pro as well as the existing issue on my iMac. !
Message was edited by: ThatsUnpossible
Message was edited by: ThatsUnpossible

Configuring computer restarts after software update deployment deadlines

I am currently testing in my environment and running pilot deployments at different sites and the way I am doing it is I create deadlines for my test workstations at each site on the Friday following Patch Tuesday at 6PM along with a restart. The problem
with this though is that if a user takes their laptop home with them, or a workstation is powered down during the deadline, then the next time a workstation comes back online the system will get the notice to restart.
I know I can suppress restarts, but that will lower the compliance rate and I really do not want to use maintenance windows for workstations, because I want to reserve maintenance windows for servers only.
How do you SCCM MVPs and other SCCM gurus go about doing something like this?
Thanks

I suppress all reboots for patches . I have a DCM rule that detects if a machine is in a pending reboot status. I build a collection of machines with that pending reboot status DCM rule. The package refreshes at 2:45AM each day.
I have a recurring package deployed to the "pending reboot" collection that runs at 3:00AM every day with WOL. The package checks to see if the machine is still in pending reboot state. The package checks to see if the time is
between 3:00AM and 3:30AM. If the machine still needs a reboot and it is between 3:00AM and 3:30AM, then the package notifies the user that the machine needs a reboot with a 30 minute countdown. The user can cancel during the countdown. If the
user doesn't cancel the machine reboots at the end of the timer.
If the program is run outside of 3:00AM - 3:30AM, the user is notified that a reboot is necessary, but it does't require a reboot.
This works pretty good. The user gets nagged by Software Updates that a reboot is required, so they can reboot on their own (and that clears the computer from the reboot collection when the DCM rule refreshes.) If they ignore the reboot, then
machines that are WOLable or on 24x7 reboot at 3:00AM. Machines like laptops, the user just gets nagged to death about rebooting, but avoids the real problem of a laptop getting turned on just before a presentation and the user getting forced to reboot
in front of a crowd of hundreds. I feel like you should never ever reboot an end users computer without giving them a chance to say no. The downside is that most other software deployments will fail when a machine is in a pending reboot state -
so you want to get out of that situation as soon as possible.
There are a lot of reasons why maintenance windows are impractical. They are pretty good for servers and other computers that are on 24x7, but are not too good for computers that sleep, and are almost useless for laptops.

Can't login after software update

I did a routine software update that required a restart for one of the two items(admit to not knowing what two updates). Now I can only login in as "Test" - not my regular login name. The password is correct (no screen shake). I put in my password, the screen goes blue as if a successful login, then the original login screen reappears. Any suggestions or, better yet, solutions?
8995W

it sounds like theres a login item preventing you from getting into your admin account. try holding down the shift key as you log into your account and continue holding it down until you see the dock. http://docs.info.apple.com/article.html?path=Mac/10.4/en/mh939.html
if you do get in using that you will need to go to system preferences from the blue apple, then into accounts. in there select login items and remove all the login items. that should resolve it.

MBP won't restart after software update

This is regarding my MacBook Pro 17" late 2009 edition running OSX 10.7.2
Yesterday while running a routine Software Update which included latest iTunes and OSX system updates, my MBP was stalled during one of the last steps of installation process (something titled like copying files to right locations..). I waited for hours and ultimately hit the power button to restart. Since then my MBP only restarts to the stage of apple logo appearing on grey followed by the spinning cartwheel which seems to go on forever. No blue/ login screen appears even after I waited for over an hour. Seems like the update process was not successful and in turn broke the system startup.
I then fixed the disk permissions and repaired the hdd using disk utility from my original install disk but still no luck.
I even tried to reinstall macosx but it presents the hdd as unavailable. Could it be because I only have about 70gb free on this 500gig hdd?
What is the best course for me to get my MBP up and running again, please help!

Try command-R at startup to get into Lion Recovery. You have several options from repair to reinstall. Read these links when you get it running again.
http://support.apple.com/kb/HT4718
http://www.apple.com/macosx/recovery/

IBook G$ won't restart after software update

Hi there Gurus (and thanks for all you do)
A friend came to visit yesterday, from her remote village where she has no access to high-speed internet.
Naturally she took the opportunity to run Software Update on her iBook while she was here. Sadly since the update the iBook won't successfully restart. It stays at the grey screen with the gear turning infinitely.
I haveed tried to start in verbose mode, and it then gets stuck repeatedly trying to run "/System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow: Login Window Application Started" - over and over again.
She has returned home and will send me her install disks, but I wondered if there is anything anyone can suggest that might help.
Thanks,
Nikki

Hello Nikki and Welcome to Apple Discussions ...
Try Safe Mode: http://support.apple.com/kb/HT1455?viewlocale=en_US
No luck there, run Disk Utility from the Applications/Utilities folder. Launch DU, select MacintoshHD 10.x.x in the panel on the left, select the FirstAid tab then click Verify. If DU reports, then you're going to need her restore disks. The DU app on her drive can check for errors, but it can't repair them, ergot the restore disks. It might say Volume Needs Repair...
If you can use another Mac that is compatible, you could use Target Disk Mode to access her files.
Transferring files between two computers using FireWire.
To transfer files using FireWire:
1. Shut down the first computer and leave the second computer on.
2. Connect the two computers using a 6-pin to 6-pin FireWire cable. (If both computers have higher-speed FireWire 800 ports in addition to the standard FireWire 400 ports, you can use a 9-pin to 9-pin cable with the FireWire 800 ports to transfer data at higher speeds.)
3. Open System Preferences, click the Startup Disk, and click Target Disk Mode. (Or, start up the first computer while holding down the T key.)
4. A disk icon for the first computer appears on the desktop on the second computer. Drag files to and from the disk to transfer them.
5. When you finish, eject the first computer's disk by dragging its icon to the Trash. (While you drag, the Trash icon changes to an Eject icon.)
6. Push the power button on the first computer to shut it down and disconnect the FireWire cable.
And more info on Target Disk Mode here: http://support.apple.com/kb/HT1661
Carolyn

IPhone 3GS can't connect after software update

My iPhone 3GS can't connect to my M1424WR anymore after I updated my iPhone software. Apple suggested I update my router software - any tips?

Try use "forget this network" then re enter the wep/wpa key (network password) this happens sometimes with my iTouch.
Other than that, there is no reason the iPhone cannot connect. =/

MP wont restart after software update

I just did the recent batch of updates including system update, QT, Motion, and many more and suddenly in the middle of a panic of deadlines, the computer will not get past the rotating ring/clock that often happens for only a few moments on any OSX machine. In the old days I'd disconnect SCSI, the network connection, etc. but am not sure where to go on the new machine and given the deadline am afraid to go hogwild. It's a brand-spankin' new machine so the fact this has gone 20+ minutes is mind-blowing.
Any ideas, much appreciated with any trouble shooting help.
PS: i'm on my powerbook -- that machine seems to be in a coma.
Thanks,
Dan T.

Hi and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot.
The usual reason why updates fail or mess things up, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates.

Unable to restart after software update

the last 2 times that i have installed "restartable" updates from the "software update" option i have been unable to start my computer without having to boot from my Snow Leopard install disc and reinstall it. has anyone else come upon this issue?
when it goes to reboot, it loads like normal but the grey apple turns into a crossed out circle. like a no smoking sign minus the cigarette. haha
anyway, any help would be much appreciated!

BryanWassy wrote:
the last 2 times that i have installed "restartable" updates from the "software update" option i have been unable to start my computer without having to boot from my Snow Leopard install disc and reinstall it. has anyone else come upon this issue?
I haven't had that problem myself, but the next time you're led to reinstall Mac OS X, once you pass the language selection screen you should see a "Utilities" menu bar item that will let you run Disk Utility. Do that and invoke "Repair Disk" and "Repair Permissions", then see if you're able to boot from your internal disk.

N96 fails to restart after software update

Hello,
If just hat my N96 software updated and now he resist to restart, he doesn't give any signal at all just "Phone start-up failed.Contact the retailer". What's wrong with it? My N96 has never worked properly, my N95 was better but also not that good as I asspected.

Hi troy1011
It might be worth looking at Paragraph 45 in FAQ for Nokia Software Updater here for using "Three finger reset" although it may be worth leaving battery out for 10 minutes first:http://europe.nokia.com/A4577229#faq45
Failing that it's a trip to a Nokia Care Point unfortunately.
Happy to have helped forum in a small way with a Support Ratio = 37.0

G5 would not restart after software update

I have and iMac G5 running Leopard. I installed the software update for Quicktime.
The computer stalled at the blue screen on the restart. I followed the instructions on another thread for booting up off the install disk. I did the Repair Disk. That said all OK. Now I am running Repair permissions. Now I don't know what to do when that finishes, if it does. It is taking a very long time. Help!!

Hi mary martin va-
Does Disk Utility keep scrolling lines of text by as it is working?
How full is the hard drive? If DU finds a lot of problems it could take some time to do the Repair.
Luck-
-DP

Can't restart after software update

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